From the business
Jollychic.com provides popular garments for both individuals and wholesalers. We offer a whole catalogue of
Products including tees, dresses, blouses, coats, sweaters, pants etc.
Our Lifeline
· We offer quality products; our deliveryis quick and precise;
· We optimize your shopping experience;
· We offer non-discriminatory prices to everyone, wherever in the world you are;
· We provide decent 24/7 customer service;
· We maximize your business potentials.
Jollychic Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from poor communication, delivery delays, and issues with product quality. Many customers report long wait times for orders, inadequate customer service responses, and difficulties with returns, often leading to frustration and a sense of being ignored. Conversely, a smaller subset of reviews highlights positive experiences, particularly with product quality and timely delivery for certain items. Overall, the feedback indicates a pressing need for the company to improve its customer service protocols and ensure better product consistency to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
When I received my package, I was very excited. The dress is so beautiful and the size is fit me very well. Besides, since i ordered, it only take 10 days to get it. Sooooo amazing...
I know Jollychic from 2014. I am glad with all the items I received, They always give me a compensation if there has problems with their products. Anyway, I am shopping at this website all the time. I wrote this review to share my pleasure with all the people over the world. Really like Jollychic! Great!
Found what I want, and ended up buying a lot of fashion dresses. Most important, the prices are ressonable. Good Service! Will shop here again.
Got my order on the mail twice already, i am so happy big smile on my face. I loved all my purchased, materials and styles are the same like as it is on the websites picture. Affordable price. It is a nice experience! St and 2nd. There must be more. ;) thanks Jollychic!. Good job guys.!
So glad to get my cloth so quick and do not miss my special event. They are so beautiful and have proper price. I will get more but hope next time can get some discount about it.
I recently ordered 4 tops in the "plus size" range. I read the reviews & used the chat line to check sizes.
When they arrived 5xl fits a Aust size 14. My daughter fitted them. I also ordered a Plus Size dress for her in size 3xl which is terrible the White bodice of the dress had dirty marks all over it, the armholes are so low cut you can't wear a bra under it, but you can see through the fabric. This dress is very poor quality. This has cost me a lot & I nothing to show for it.
Never ordered on line before. At first I called to ask if they have phone ordering service, sadly they do not have one. But gladly, they helped to make the order for me by online chatting. The items arrived now, so happy about this experience, will improve my online shopping skills too.
The items are cute and comfortable, with reasonable prices. Love the flash sale page, will continue shopping in JOLLYCHIC.
Came from my holiday to try those items, so sad the items not fit, but glad that jollychic customer service helped for returning. Got the refund now, will choose correct size next time, still love the fashion style.
Big love for the items from JOLLYCHIC. I have to say that the printing and fabric is great, better than I have expected. 5 Stars for Jollychic.
Came sooner than the expected day. I love the material.Don't hesitate, just shop here.
The dresses look so adorable on my daughter. She's a girly type who LOVES her dresses!. Seems to be quite durable as well as fashionable! Great Shopping Website.
Firstly, I need to say, The dresses are sooooo beautiful. I love them, thanks to their help, I choose the correct sizes for myself, although they sounds so big, but they just suitable for me. And then they have a wonderful customer service. I have chatted with several people, all of them are patient help me to choose sizes, change my orders and so on. So I decided to keep shopping at jollychic. Great!
Fits really well. The dress was what I expected, the color is vibrant, Looks nice. Color is exactly as shown, wonderful soft material, The dress looks really nice. I plan to order the other color as well, the color and material are so nice and the design as well. Highly satisfied.
I am in Australia, got the items a few days ago, a little worried about the sizing, so got 2 sizes up, for winter coat, it's better to be loose. The coat proves to be great. Thanks for Jollychic.
Decent price and got really nice items. Love the fitting, and the shiny earrings. Excited about this shopping experience.
Want to get some items for my travel, discovered jollychic through my facebook. Now wearing those items during my holiday, so happy about the beautiful items, they made my day. Thanks for the nice customer service.
I asked the live chat line person if they could please send me real photos of the some items I had in my chart, they told me they do not have real photos to show. This is the second time I try the first person disconnected with me. DONT DO IT!
Greetings! Thanks for your comments, actually all the items in our website they are true to the pictures, so we do not provide extra pictures taken service. If you have any other doubts for the items, please feel free to email to service@jollychic.com or contact with our 7*24 hours live chat. Look forward to your reply.
Best wishes!
Jollychic Customer Service Team
I placed my order on June 27 and to this date I still haven't receive my order. Based on the tracking information via Canada Post, the package left Beijing on July 2, arrived in Calgary, AB on July 31 but for some reason it was shipped to Toronto on the same day, arrived in Toronto on Aug 2, shipped to Mississauga the same day and arrived in Mississauga on Aug 5. What I am wondering about is, why didn't deliver the package to me when it was here in Calgary and why was it shipped to Toronto and Mississauga. I called Jolly chic several times and asking them to just refund my money as I lost my interest by now. They keep telling me to wait a few more days since I first inquire in mid July. Yesterday I gave them the ultimatum that I am waiting until the 11th of August and if i still didn't get my order I just want my money back. There are representatives whose been telling me that they can only give my refund once they receive the package back. If I comply, I will probably get my money back close to the end of the year and I will not allow that. So Jollychic if you are reading this review, give me my money back and stop making promises that you people can't keep. You are the worst online clothing store that I encounter.
Greetings! Thanks for your email. We are very sorry for the troubles here. Due to your package is not delivered successfully, we have refunded the money to your jollychic account, it will be returned to your card in 8-15 days, you can have a check then. Anything else needs help, please feel free to email to service@jollychic.com or contact with our 7*24 hours live chat. Look forward to your reply.
Best wishes,
Jollychic Customer Service Team
Have to say that I am quite impressed by the items from Jollychic. Wait about 2 weeks for the items finally arrived, all worth it, love the fitting。。。
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings! Thanks for your order in our website. We are very sorry for the size troubles here. Please return the items back by post mail and keep the items in good condition. After we get the returned items, we will refund the item price to you and email you about it too. Here is the returning address:
Customer Service Department
Address in China: 3F NO. 1 Building, 2# Xiangmao Road, Gongshu District, Hangzhou, Zhejiang Province, P. R. China (310000)
Phone number: (86-571)87209378
Anything else needs help, please email to after-sale@jollychic.com or contact with our 7*24 hours live chat.
Best wihes!
Jollychic Customer Service Team