From the business
Jollychic.com provides popular garments for both individuals and wholesalers. We offer a whole catalogue of
Products including tees, dresses, blouses, coats, sweaters, pants etc.
Our Lifeline
· We offer quality products; our deliveryis quick and precise;
· We optimize your shopping experience;
· We offer non-discriminatory prices to everyone, wherever in the world you are;
· We provide decent 24/7 customer service;
· We maximize your business potentials.
Jollychic Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from poor communication, delivery delays, and issues with product quality. Many customers report long wait times for orders, inadequate customer service responses, and difficulties with returns, often leading to frustration and a sense of being ignored. Conversely, a smaller subset of reviews highlights positive experiences, particularly with product quality and timely delivery for certain items. Overall, the feedback indicates a pressing need for the company to improve its customer service protocols and ensure better product consistency to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Shipping was fine, quality was good, but sizes were way off. Had to send all 6 items back. Hard to find a good address & then wasn't sure how to format the address to China. Have to pay a 15% penalty. Then it cost me $33.00 to ship it back! Just hope its rec'd & prosessed correctly. Didn't realize it was from China or wouldn't have ordered. Will not be ordering from them again - the shipping cost alone is too much!
I like the garments I ordered but I am so dissatisfied. The size XXXL is actually a size 8-10. Love the styles, but be very careful when ordering.
Greetings! Thanks for your order in our website. May I have your order number or your account in our website so I can help you better? Also we have size guide in our website, you can check the size guide first when ordering. And here is a link of the return policy: http://www.jollychic.com/return-policy-a42.html. You can return the items back by post mail. After we get the returned items, we will refund the item price to you and email you about it too. Anything else needs help, please email to after-sale@jollychic.com or contact with our 7*24 hours live chat. Look forward to your reply.
Best wishes!
Jollychic Customer Service Team
I got some items from jolly chic, and they were soooooooo perfect. The word perfect is just so tiny for them. And i took a shirty written " morning " on it. I loved it so much it especially when i go with my friends in the morning to have a coffee its perfect. I also took a jumpsuit and it is so beautiful so fit loved it. I will leave no hesitate to get other items from jolly chic, and there customer service are awesome as well. Just can't wait anymore. LOL
Worst quality clothing... Wouldn't have bought it if I knew it was coming from China. Sizing is completely whack! Never ever will I waste money on this junk again
Greetings!
Thanks for your review. May I first have your order number or your account in our website so we can help you better? Also here is a link of the return policy: http://www.jollychic.com/return-policy-a42.html. Anything else needs help, please email to after-sale@jollychic.com or contact with our 7*24 hours live chat. Look forward to your reply.
Best wishes!
Jollychic Customer Service Team
I ordered a blouse that looked fashionable and comfortable. I read a review that stated that the sizes ran a little small, so I ordered a size larger according to the sizing guide on the website. The arms are so tight I feel like I'm getting a blood pressure reading. The length is so short it could qualify as a half-shirt, and the return policy scam is ridiculous. Do not order from this company, they just want money, not customers.
Greetings!
Thanks for your review. May I first have your order number or your account in our website so we can help you better? Also here is a link of the return policy: http://www.jollychic.com/return-policy-a42.html. Anything else needs help, please email to after-sale@jollychic.com or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team
Fast Shipping &&Great Costumer Service! I Love The Styles They Have On Their Website. The Material Is Also Very Nice For The Price :)
Dear Amy,
Greetings! Thanks for your review for Jollychic. May I have your order number in our website? Also if you have further questions, please feel free to email to service@jollychic.com or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team
It takes almost 20 days for the package to arrive. USPS is slow in shipping. But so glad the items finally arrived in good condition, impressed with the item fabric and fitting.
The 4 garments I purchased from Jollychic, were badly sized. I am a size 16 40 inch hip, their size chart guide says order XXXL to fit size 16. The item hip size ranged from a 54 - 58 inch hip. Emailed and sent pictures several times to them. They just mess you about. They also expect you to pay the return postage to China for them sending badly sized clothes. Companies like these make you not want to buy from China
Greetings! Thanks for your order in our website. You have sent the wrong measurement to us, the length should be measured from shoulder to the bottom. Please resend the measurements' pictures to us. Anything else needs help, please feel free to email to after-sale@jollychic.com or contact with our 7*24 hours live chat. Look forward to your reply.
Best wishes!
Jollychic Customer Service Team
Got to say it's a happy purchase. Even though I didn't realize it's coming from China, I receive my order within a week after they ship out my order by DHL. The clothing are so attactive when I go though their website, so many choices. And I realize I need to pay more attention on the size guide since it's different from US size. The quality of items I ordered are acceptable, the point is they fit me and save me a lot of time, don't need to go to the mall often, lol. Very happy for my first shopping on jollychic.
The three that I ordered were like probably not even plus size. Unbelievable... They were about 4 sizes too small. No instructions to return them. It gives an address and then says "This address does not accept returns for online orders." So Where Do I Send Them?
Greetings! Thanks for your order in our website. We have size guide of the size details for each item in our website, you can check the detailed size first before ordering. Also please return the items back by USPS, after we get the returned items, we will refund the item price to you. Here is the returning address:
Customer Service Department
Address in China: 3F NO. 1 Building, 2# Xiangmao Road, Gongshu District, Hangzhou, Zhejiang Province, P. R. China (310000)
Phone number: (86-571)87209378​
Anything else needs help, please feel free to email to service@jollychic.com or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team
Good site, you need to choose express courier to get the items in time. The items are decent with reasonable price, love it.
Absoulotely Ungrateful service I ever had. Over 10 times communication with them, you never get what you want.
Greetings! Thanks for your comments, may I have your order number or your email address in our website so we can help you better? Please email to service@jollychic.com or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team
Got my order today was so excited but disappointed, it took about three weeks to get here not bad I thought, but I do take 3x knowing it was from china I ordered the biggest size 5x forget it wounldnt even go near me may fit someone who is xl or 1x maybe. I will try to sell my items other then trying to send it back. Over all it was nice clothes.
Greetings! Thanks for your order in our website. So sorry for the size problem. Actually we have size guide in our website, and there are detailed size information for each size. You can check the size guide first before ordering. Also you can return the items back by post mail. After we get the returned items, we will refund the item price to you and email you about it too. Here is the returning address:
Customer Service Department
Address in China: 3F NO. 1 Building, 2# Xiangmao Road, Gongshu District, Hangzhou, Zhejiang Province, P. R. China (310000)
Phone number: (86-571)87209378​
Anything else needs help, please feel free to email to after-sale@jollychic.com or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team
This is the worst company I have ever encountered. They lie over the phone and make up things about the order. They didn't even know my name on the phone and they told me that there was an issue with my card BEFORE they even got my contact information. They told me my payment was never received. However my bank says the charge was valid. Total scam of a company, it's really unbelievable. They didn't process the order for 3 days then told me it didn't go through and it was the problem with their bank and to call their bank? What? They have no idea what they're doing and cannot give straight answers.
Greetings! Thanks for your order B2015072508297481 in our website. Your payment is rejected by our payment system, so sorry about it. Our payment system will have the money refunded to your card in 3-10 days, you can have a check then. Also you can redo the order after the payment, or choose paypal to pay for your order. Anything else needs help, please feel free to email to service@jollychic.com or contact with our online chat. Look forward to your reply.
Best wishes!
Jollychic Customer Service Team
I live in Canada, one month ago I make an order on jollychic because the clothes us lovely and the price is so reasonable. I choose standard shipping for the order. During the shipping, I was confusing why it takes so long, so I contact with the customer service, they located in China, and because it's standard shipping, the shipment takes longer than usual. But the price is worth to wait. Finally I received it after 25 days, the merchandise are with good quality, it's a long waiting, but it's worth it!
Before I place the order, I am quite worried about the size. So I check the details in the size chart on their website. I bought several dresses and some accessories. After I receive it, I found the quality and the size aaaaare perfect. Love them very much.
I hope I can have a refund of what I bought or atleast half of what i paid. I can't even used all the items I ordered. It really looks different and unpleasing. Paging jollychic.com, one unsatified customer here!
Greetings! Thanks for your order in our website. You can return the items back by post mail, after we get the returned items, we will refund the item price to you and email you about it too. Here is the returning address:
Customer Service Department
Address in China: 3F NO. 1 Building, 2# Xiangmao Road, Gongshu District, Hangzhou, Zhejiang Province, P. R. China (310000)
Phone number: (86-571)87209378​
Anything else needs help, please feel free to email to after-sale@jollychic.com or contact with our online chat.
Best wishes!
Jollychic Customer Service Team
Get into jollychic from facebook, the customer service is nice and helpful. And I love the item fabric.
All of the bad reviews are true. I should have read them before I ever spent 1 cent with jollychic. Oh, and good luck getting a refund. They will give you "bonus points" for their website to order more junk and will not give you your refund back. No wonder they are located in China. Cheap crap.
Greetings! Thanks for your order in our website. So sorry for the troubles here. Your new tracking number is 7139875945 by DHL, you can check the shipping info in http://www.dhl.com/content/g0/en/express/tracking.html?AWB=7139875945&brand=DHL. And you will get the package in 1-2 days, please do not worry about it. Anything else needs help, please email to service@jollychic.com or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team
A little worried about the size maybe small when making this order, but relieved when got the package and tried those items on.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings! Thanks for your order in our website. May I have your order number or your account in our website so I can help you better? Also we have size guide in our website, you can check the size guide first when ordering. And here is a link of the return policy: http://www.jollychic.com/return-policy-a42.html. You can return the items back by post mail. After we get the returned items, we will refund the item price to you and email you about it too. Here is the returning address:
Customer Service Department
Address in China: 3F NO. 1 Building, 2# Xiangmao Road, Gongshu District, Hangzhou, Zhejiang Province, P. R. China (310000)
Phone number: (86-571)87209378​
Anything else needs help, please email to after-sale@jollychic.com or contact with our 7*24 hours live chat. Look forward to your reply.
Best wishes!
Jollychic Customer Service Team