From the business
Jollychic.com provides popular garments for both individuals and wholesalers. We offer a whole catalogue of
Products including tees, dresses, blouses, coats, sweaters, pants etc.
Our Lifeline
· We offer quality products; our deliveryis quick and precise;
· We optimize your shopping experience;
· We offer non-discriminatory prices to everyone, wherever in the world you are;
· We provide decent 24/7 customer service;
· We maximize your business potentials.
Jollychic Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from poor communication, delivery delays, and issues with product quality. Many customers report long wait times for orders, inadequate customer service responses, and difficulties with returns, often leading to frustration and a sense of being ignored. Conversely, a smaller subset of reviews highlights positive experiences, particularly with product quality and timely delivery for certain items. Overall, the feedback indicates a pressing need for the company to improve its customer service protocols and ensure better product consistency to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Jollychic is one of the best online stores I've ever shopped at. I have ordered from them a dozen times. They always ship on time or earlier. And once you know your favorite size, you usually know what to expect.
When I placed my first ever online order with Jollychic, I messed up the order and later had to call them to straighten things out. They've won my business!
I found this website last month, and really surprised that I can get those lovely bags and shoes with such a price I can never image before. The shoes are so cute, just fit for me and I never get tired of collecting those cute bags.
I ordered the plaid short sleeved shirt. It was poorly made. Stitching was crooked. Cheap material. It was delivered while I was on vacation. Since it was over 7 days from delivery, they would not accept it back. VERY disappointed... AND no free gift as promised...
Since I first discovered Jolly Chic in June of 2015, I have purchased 82 items of clothing or jewelry and have not been disappointed in any one of them; in addition, I have not purchased anything from any other store because there is no need, since I find everything I could possibly want at Jolly Chic. I have received numerous compliments on my new style of dressing, and I owe it all to Jolly chic.
Bought 2 coats on eBay advertised as "Chashmere Wool", around $40 AU each and gave them both away. One coat was totally synthetic and plastic looking. When I ironed it the fibre just melted. The quality is cheap and nasty. I even had to cut off bits of cotton hanging from button holes.
Greetings! Thanks for your order in our website. May I have your order number or your account in our website so we can help you better? Also we will have a check of the item you just mentioned(please send us the order number & item number). Please email to after-sale@jollychic.com or contact with our 7*24 hours live chat. Look forward to your reply.
Best wishes!
Jollychic Customer Service Team
You sent to me wrong atoms also broken. I'm tired of your order. I be nice enought not return few times ( wrong sizes) but now you take benege of me send any thing? I'm not except that any more. I ordered Fresh Print slash neck slit ham maxi and another dress but you sent to me block funnel clothes. I went to post office to return to sender? But they won't do it. Says I have to pay 32 dolllors for shipping and insure. I'm not gonna pay for that! You need to send me 32,00 also what ever you take money for my dress witch I have not recieve. I'm tired of this bull $#*!. I won't take this I'll report to Business Bureau about your shop! If you have problem? Call me 808- 954- 9783. I'm very upset. I be nice you take benage of me? It's stupidt! I want my money back right now.
Greetings! Thanks for your order in our website. May I have your order number or your account in our website so we can help you better? Please email to after-sale@jollychic.com or contact with our 7*24 hours live chat. Look forward to your reply.
Best wishes!
Jollychic Customer Service Team
I am 5'4" and 145 lbs with slightly muscular legs. These jeans were a good fit and did not have excess baggage behind the knee. They have not stretched out of shape and I have had several compliments on the style and color, I paired the jeans with a rich creame colored top. Very nice, I like it.
The shipping is quicker than I have expected, so happy to receive the items. The item quality is good and price is decent.
Jollychic Advertising In Facebook drawed me there. Bought a few casual items, and surprised by the items' quality. Will introduce this website to my other friends.
Tried some items from jollychic(my friends' order), they are cute and nice. But when ordering, I found those items out of stock, not happy about it. Hope there will be more varieties for customers to choose.
It's my second order in jollychic, for my first order, the size is a little small and I have the items returned. Due to my first experience, the items are quite fitting, and I like the materials too.
Jollychic is a wonderful website, the customer service is great. The materiel is soft and good feeling. Definitely will recommend this site to my friends.
I wish I had read the other reviews about JollyChic before ordering - I also hadn't realised I was dealing with a firm in China.
However, I had already ordered 3 items (1 coat, 2 tops) in extra large sizes, which arrived in about 2 weeks. The coat has no fastening and is a small fit for the 3xxx size ordered for my usual UK size 16. One tshirt, described as "baggy" and labelled UK size 18 is definitely neither - more like a 10/12 size. The third item, a top with fitted skirt effect, is OK width-wise, but is much shorter than picture indicates.
I then packaged them up again, but have just checked postage prices online and appalled to find cost would be more than total cost (£47 UK) of items! Gutted. Therefore I will either try to sell on the coat and/or pass all items to a charity shop!
Update - September. Well I did send back the parcel (I think it was about £6 with Royal Mail basic post) 4 weeks ago and have just recieved the refund.
Greetings! Thanks for your order in our website. We are very sorry for the size troubles here. After we get the returned items, we will refund the item price to you and email you about it too.
Anything else needs help, please email to after-sale@jollychic.com or contact with our 7*24 hours live chat.
Best wihes!
Jollychic Customer Service Team
I was not always a big fan of online shopping but this site change my mind. I have purchased many dresses from Jolly Chic and had never problem
A little worried about sizing when ordering, cause I do not have many online shopping experience, but so glad that the items fit so well.
Jollychic really saved me a lot of time for shopping, thanks for the nice and professional customer service.
My shopping experience in jollychic is more than wonderful; I like the 2 pieces, it's cute and cool. Will have my families shop in this website too.
Have purchased several orders in jollychic, never let me down, will introduce this website to my friends too.
Jollychic is amazing, I can find nearly all the items that I want. Also I like the material and soft feelings of the fabric.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings! Thanks for your order in our website. We are very sorry for all the troubles here. May I first have your order number or your account in our website so we can help you better? Anything else needs help, please feel free to email to after-sale@jollychic.com or contact with our 7*24 hours live chat. Look forward to your reply.
Best wishes!
Jollychic Customer Service Team