Jollychic.com provides popular garments for both individuals and wholesalers. We offer a whole catalogue of
Products including tees, dresses, blouses, coats, sweaters, pants etc.
Our Lifeline
· We offer quality products; our deliveryis quick and precise;
· We optimize your shopping experience;
· We offer non-discriminatory prices to everyone, wherever in the world you are;
· We provide decent 24/7 customer service;
· We maximize your business potentials.
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from poor communication, delivery delays, and issues with product quality. Many customers report long wait times for orders, inadequate customer service responses, and difficulties with returns, often leading to frustration and a sense of being ignored. Conversely, a smaller subset of reviews highlights positive experiences, particularly with product quality and timely delivery for certain items. Overall, the feedback indicates a pressing need for the company to improve its customer service protocols and ensure better product consistency to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Great experience. Purchased a few gifts for the girl. Products were easy to order online and they arrived very fast and well packaged. Wish they had more shipping deals on medium priced items but thats a minor grievance.
I have bought several things from this company and the only problem that I have is it takes several days before it leaves the warehouse. Still in love with the items.
This was my first time ordering in Jollychic.com, and I must say I am quite impressed. I am more than happy to order from them again. Thank you Jollychic for such great customer service for a first time customer.
Well, I was amazed at Jollychic 's colthes, before I placed the order, I was quite confused about the size, when the online agent told me that it was made in China, I wonder if clothes would be smaller than our size, but proved no problems. It PERFECTLY FIT, C'EST super! OK, and also thanks the little gift you sent me. Thanks anyway.
Unless you are sure you will not be returning anything, this is the wrong company to do business with. The return shipping cost more than the items you order. You have to return things to China. They will not let you return in the US. The shipping to China is outrageous! This is just another one of our screwed up US policies. China can ship to us for practically nothing, but it costs us an arm & a leg to ship to them. Product quality is POOR! And sizing is CRAZY small. Do NOT chance it!
Quality of one dress not good and more the length of a top! Really dissapointed looked good on the model on line.The other quality fair to poor and again looks very different on line. Real shame! Thankfully I bought them on the sale and not for a special occasion as I wouldnt be able dress to impress :(
Greetings! Thanks for your order in our website. May I have the item pictures of the dresses you have received? Also for more help, please feel free to email to after-sale@jollychic.com or contact with our 7*24 hours ive chat.
Best wishes!
Jollychic Customer Service Team
I am a middle aged woman who has purchased from expensive high end to the more casual cheaper end of the market. I did not read the reviews before ordering from the site, which is something I usually do but I am glad I didn't. Had I read some reviews I would not have ordered. I cannot understand the negative feedback. I am more than happy with my three purchases. They are a perfect fit for my size 10 Australian. The quality is actually much better than I imagined. The service was amazing as I both emailed and phoned and was responded to immediately. The clothes arrived a little earlier than I expected. I will order again as I am very happy with the entire process. I think some people are confused about their correct sizing and I think some may expect high end quality for low end pricing. I am a realist and was very happy with my three purchases. I know market pricing and what I received was better than the price indicated, especially on one item. I thank Jolly chic for their customer service. I will be back!
Their refund policy is garbage and so they are as a company. They promise no hassle when returning something, as they say with will issue you a refund or credit on your account. Sure they will issue you a refund, that you can only use then the purchase is of certain amount. This is completely unacceptable as this is not a favor they are doing you, but money that belongs to you after you shipped back the item. Worst chinese retail to do business with. Spend your money somewhere else people!
Greetings! Thanks for your order in our website. May I first have your order number or your jollychic account so we can help you better? For any returns, the refund will go directly to your original payment method, such as your credit card or paypal, please do not worry about it. Anything else needs help, please feel fere to email to service@jollychic.com or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team
I ordered a dress from JollyChic that claimed to be a 46" bust. The 46" bust would mean that all the pleats in the bodice stretch out to accommodate a 46" bust! The pleats were not stitched in. You would have to iron in your own pleats every time you washed it. Cheap material that smelled. Can't even use the dress as a housedress. Return shipping twice the cost of what I paid for shipping, without a return confirmation. Website would not let me review the dress to warn other unsuspecting customers. Customer service would not give me the name of the president of the company or contact information. They just ignore me now.
Greetings! Thanks for your order in our website. May I first have the item's measurment pictures? For the size misleading problem, we will afford the returning shipping fee for you. Please email the pictures to after-sale@jollychic.com or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team
Oh my gosh so I can not say enough good things about this site. I love jollychic and if your doubting buying from them from a few neg reviews then go ahead and miss out on awesome deals!
Many dont like jolly chic but i am the one who is happier customer here I have ordered once and had no issue with it.
Perfect buying experience! I was worried about many of the negative reviews but there is nothing negative about my shopping experience. Their website was easy as any to navigate, search, etc. The checkout process was easy as Amazon too. Overall an excellent shopping experience. With all the negative reviews, I felt compelled to share my experience - and it was a very positive one. I'll shop jollychic.com again.
I absolutely love this top. The style is very unique to what I like in tops; oversized with doleman sleeves. The fabric is a good quality and it is very comfortable. I would have paid 100% more that what I paid for it. This was an excellent investment for my wardrobe. It looks great with my leggings and jeans.
An easy to use website and app and great collections of items to chose from
Excellent service. I made an order and saw that the price had gone down afterwards. I called and they adjusted the price of my order without problems.
When i call the livechat to talk with their customer service, it is Grace who is a good customer service and she is patient with my problems, and last weeek i receive the parcel i like the dress vey much it is in good material and good quality!
This skirt fit me so amazing. It looks exactly like the photo and is made very well. I will be shopping from this site again very soon. I love it so much! Wonderful!
This is very feminine. It is purposely large (as in the picture), so make sure to have a cami or undershirt to wear as well. I am a bigger girl, 5'7 and 175 pounds so it doesn't hang off of me like the girl in the photo but it's still large enough that I get the baggy-boho look. If you're smaller you can definitely do the off the shoulder look with them. Super light material, great for summer, you do have do wear a tank top underneath obviously.
I made an order for my girlfriend's birthday, She was so surprised and happy. She said she loves the gifts very much. Thanks jollychic. I will keep shopping at jolly, considering buy some items for my sister, Jolly always make us happy.
These guys are great. Low price, great tracking info and promptly arrived. Will look into buying from them again real soon.
Answer: Their size "large" would fit an American Girl doll. I cannot even imagine what a size "small" would be like.
Answer: Most likely the company write their own review. I just wanted other people know about the worst experience I had with them
Answer: This is where they rip you off, you have to send to China and it costs sometimes upward to 100.00 or more. Stay away from this company. We were ripped off big time.
Answer: Dear Customer, Greetings! So sorry for the trouble. May I have your order number or your email address in our website?
Answer: Don't order anything: incorrect sizing, poor quality, and no paperwork for returns
Answer: Don't buy from this company.
Answer: Good luck. Better with keeping it, and learning the hard lesson. This company is terrible in every imaginable way. They sell junk, have horrible customer service, and basically need to be shut down due to the vast number of people they have screwed.
Answer: Cancel your order! Save your money! Avoid the hassles and disappointment that the rest of us have shared. Their product is junk, incorrectly sized and no customer service or adequate return policy.
Answer: Probably small. Their sizing is extremely off. I strongly strongly suggest not ordering from this website. It's been such a hassle for me I ended up calling my credit card company and reporting them.
Answer: If you do not like the material or size since it is coming from China if you return it you pay postage which would cost over $100.00. Do not order from this company trust me I did and regret it
Greetings! Thanks for your order in our website. Please contact with us first next time when you ae doing return. Actually you can return the items back by USPS, it's much more economical for you. Anything else needs help, please feel free to email to after-sale@jollychic.com or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team