From the business
Jollychic.com provides popular garments for both individuals and wholesalers. We offer a whole catalogue of
Products including tees, dresses, blouses, coats, sweaters, pants etc.
Our Lifeline
· We offer quality products; our deliveryis quick and precise;
· We optimize your shopping experience;
· We offer non-discriminatory prices to everyone, wherever in the world you are;
· We provide decent 24/7 customer service;
· We maximize your business potentials.
Jollychic Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from poor communication, delivery delays, and issues with product quality. Many customers report long wait times for orders, inadequate customer service responses, and difficulties with returns, often leading to frustration and a sense of being ignored. Conversely, a smaller subset of reviews highlights positive experiences, particularly with product quality and timely delivery for certain items. Overall, the feedback indicates a pressing need for the company to improve its customer service protocols and ensure better product consistency to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I ordered 2 items from the 27th of September few days ago. Got a ref no but anytime I tried to check or track my 2 items I only see an error message.
I don't know If or whether they will come but I'm starting to loose hope of my purchases.
Greetings! Thanks for your order in our website, we are very sorry for all the troubles here. Your package has been transferred to Yodel, here is a link of the shipping info, you can have a check: https://www.yodeldirect.co.uk/tracking/jd0002255300010658. Anything else needs help, please email to service@jollychic.com or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team
I'm glad I read these reviews, if there's more than one bad review I'm out, I won't even waste my time lol. Thanks guys.
Greetings! Though you have not even ordered in our website and wrote a bad review on other reviews, anything needs help, please email to service@jollychic.com or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team
So I found this website while searching google for affordable fashion, and from then on it was all down hill!
I ONLY ORDER 3 THINGS!
And waited a week to recieve the cheapest attire i had ever seen!
The high waisted shorts didnt even have the hole for the button stiched in them!
This see thru t shirt was made with a material that shouldnt even be in contact with skin! By the second i put on the thing it made my skin itch automatically. I was so dissapointed that this happened to me, Ive only had bad experiences with online shopping and this website tops them all. BEWARE of where the online websites are really from. My order came from china. Terrible website please be more cautious, i know i will have to be from now on.
Greetings! Thanks for your order in our website. Here is a link of the shipping information, you can have a check: https://tools.usps.com/go/TrackConfirmAction.action?tRef=fullpage&tLc=1&text28777=&tLabels=LS085786713CN. Please check your mail box for the package. Anything else needs help, please email to service@jollychic.com or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team
Cheap & Narsty. Clothes are very small so like stated i got sizes up... they can fit BUT sit very weird around the bust & across the shoulders!
Went to return 3 of the 6 peices of clothing i purchased in a small parcel bag with track & trace (as requested by Jolly Chic)... was going to cost from nz-china $53 for postage... which wasnt even worth it when i was sending $63 worth of clothing back! NOT happy dont be fooled!
Greetings! Thanks for your order in our website. May I have your order number or your shipping address in our website so we can help you better? Also we have size guide in the website, please have a careful check before ordering. Please return the unfit items back by post mail, once we get the returned items, we will refund the item price to you and email you about it too. Here is the returning address:
Customer Service Department
Address in China: 3F NO. 1 Building, 2# Xiangmao Road, Gongshu District, Hangzhou, Zhejiang Province, P. R. China (310000)
Phone number: (86-571)87209378​
Best wishes!
Jollychic Customer Service Team
Ordered on 19/09 todays date 29/09. Still no goods! Customer service claim items are now in Heathrow. Unable to give refund. Delivery service bad and customer service bad. Tracking number is not recognised on Website given. Will never use this site again. Would recommend no uses this site. If I could of given no stars would have.
Greetings! Thanks for your order in our website. Your package has been transferred to DPD, tracking number is 5356173683. Please check the shipping information in http://www.dpd.co.uk/apps/tracking/?parcel=15505356173683*17435&geoSession=719ae831-6e4e-11e5-b4cc-b36c3cca8920&search. And it states in the website, your order has been delivered. Anything else needs help, please email to service@jollychic.com.
Best wishes!
Jollychic Customer Service Team
I ordered from this company like an idiot. The shipping took forever, customer service was a joke and when my order finally did arrive I received someone else's order!
I am going to the FCC with this one!
Greetings! Thanks for your order in our website. May I have your order number or your shipping address in our website so we can help you better? The following numbers do not work... For more help, please email to service@jollychic.com.
Best wishes!
Jollychic Customer Service Team
So like many others. I normally wear a med. So I ordered a xl. Thinking plenty room to layer. Nope. Couldn't get it over my shoulders. I measured and used their chart. My credit card was charged twice. So no bargin. I had to cancel my card. Everyone knows what a problem this is. Not so cheep. So please DON'T DO IT..
Greetings! Thanks for your order in our website. May I have your order number or your shipping address in our website so we can help you better? Also we have size details in szie guide, please have a careful check before ordering. Anything else needs help, please email to service@jollychic.com or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team
Me and my friends are regural customers for Jollychic.com
What i like about the site is that everytime we get surprised by the qauality of the product Vs. What we pay
Delievery takes maximum 14 days, but usually we recieve the orders in 10 days only
Will always order from this website
Customer service is good, the products are of good quality, size match.
I ordered a dress on September 22nd, got all of the "confirmation emails" and the tracking number, figured it was coming from China so it would be a while before I got my shipment blah blah blah. However, I tried to track my package with the order number I was given and it said that it didn't exist? I'm going to continue trying to track my shipment every day but if it continues to not exist or not be able to locate my dress then they will not be getting my service again. I would not recommend this site to anyone who needs the items they're purchasing within a certain period of time or people that get easily discouraged from being left in the dark shipping wise.
Greetings! Thanks for your order in our website. Your order is shipped by USPS, please check the shipping information in USPS website, here is a link of the shipping information, you can have a check: https://tools.usps.com/go/TrackConfirmAction.action?tRef=fullpage&tLc=1&text28777=&tLabels=LS110903263CN. Anything else needs help, please email to service@jollychic.com or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team
I paid for my package around a month ago... I still dont have it. "Live Chat" reps kept telling me it was on a plane to my country or that it was help up in China. Finally DHL in the UK text me but tell me I owe more money on the VAT and I cannot get the parcel until I pay it! Complete waste of time and Ive spent about 4 hours chasing things. Don't bother unless you are willing to order your summer outfits in Dec.
Greetings! Thanks for your order in our website. Your order has been attempted delivered but failed cause you are not home for it. Here is a link of the shipping information: http://www.dhl.com/content/g0/en/express/tracking.html?AWB=3005961932&brand=DHL. You should have got the package. For more helps, please email to service@jollychic.com.
Best wishes!
Jollychic Customer Service Team
Still waiting for refund and the more I do background checking the worse it gets. Email addresses don't work. Phones don't work... address provided do not exist. I am looking in to the legal aspects of this... I Want my money.
Greetings! Thanks for your order in our website. We have refunded the money to your card in September 29th, the refund transaction number is RG102015092910069479. Usually the bank needs 8-15 days to deal with the refund and have the money back to your card, please be patient. Anything else needs help, please email to service@jollychic.com.
Best wishes!
Jollychic Customer Service Team
I ordered a waist trainer and will never order from here again they are way to slow for me. I could have flown to china picked it up and came back at least 3 times in the time it's taking for me to receive my order. I would rather pay more to be sure I would receive my package. I will never shop here again and don't recommend anyone else to either.
Greetings! Thanks for your order in our website. We are very sorry for the troubles here. Actually, USPS has attempted the delivery several times, but failed for the incorrect zip code. May you call local USPS to have the package redelivered? Here is a link of the shipping information: https://tools.usps.com/go/TrackConfirmAction.action?tRef=fullpage&tLc=1&text28777=&tLabels=LS005888375CN. Or the package may get returned, once we get the returned items, we will refund the returned items' price to you too. Anything else needs help, please feel free to email to service@jollychic.com.
Best wishes!
Jollychic Customer Service Team
My items suspiciously were sent to a transposed address that does not exist and were apparently sent back to China. I have chatted several times online and suddenly the chat ends with no information and no products. I would even take responsibility for the wrong address were I given a chance, but I can't even get anyone to give me a straight answer about anything.
The clothes appear beautiful online. I really wish I could have seen them.
Greetings! Thanks for your order in our website. Here is a link of the shipping information: https://tools.usps.com/go/TrackConfirmAction.action?tRef=fullpage&tLc=1&text28777=&tLabels=LS005888375CN. Also the following is your shipping address, you can have a check:
Apt 1347, 3300 Shipley St, North Charleston, South Carolina, United States
We are very sorry for your not receiving the package. Once we get the returned package, we will refund the returned items' price to you and email you about it too.
Best wishes!
Jollychic Customer Service Team
I ORDERED THREE THINGS, NO COMPLAINT ABOUT SHIPPING. EVERYTHING ELSE WAS AWFUL. I ORDERED A SIZE UP JUST IN CASE AND THE CLOTHES i GOT WERE AT LEAST 3 SIZES THEN THEY SHOULD BE,, ONE OF THE SHIRTS WAS STAINED. I USED THEIR LIVE CHAT WHICH ENCOMPASSED MOST OF THE DAY AND WAS TERMINATED THREE TIMES. I ASKED IF i COULD RETURN AND WAS TOLD i WOULD HAVE TO PAY SHIPPING. I ARGUED THE POINT ABOUT STAINED CLOTHES AND CHILD FITTING CLOTHES ANS STILL DID NOT FINISH THE LIVE CHAT, IT WENT ON FOR HOURS TODAY, SHE WAS GOING TO SPEAK TO HER LEADER TO SEE IF THEY WOULD PAY SHIPPING BACK. I NEVER GOT AN ANSWER AND WILL TAKE THIS UP WITH THE CREDIT CARD COMPANY TOMORROW... DON'T ORDER UNLESS YOU WANT CHILD SIZE CLOTHES AND POOR CUSTOMER SERVICE.
Greetings! Thanks for your order in our website. May I have your order number or your shipping address in our website so we can help you better? Also we have size guide in our website, please have a careful check before ordering. Here is a link of the return policy, you can have a check: http://www.jollychic.com/return-policy-a42.html. Anything else needs help, please email to after-sale@jollychic.com
Best wishes!
Jollychic Customer Service Team
Don't ever buy from this place I bought $100 worth of clothes but the material is so disgusting and they don't deliver anything that they show in the picture!
They won't even return anything!
Greetings! Thanks for your order in our website. So sorry for the troubles here. May I have your order number or your shipping address in our website so we can help you better? You can return the items back by economical post mail. Please keep the items in good condition, once we get the returned items, we will refund the item price to you and email you about it too. Here is a link of the return policy, you can have a check: http://www.jollychic.com/return-policy-a42.html. Anything else needs help, please feel free to email to after-sale@jollychic.com.
Best wishes!
Jollychic Customer Service Team
This place is crazy! It took forever to get my order. Then it stayed nothing about paying to send the item back. Didn't offer to replace them with a different size. Also while on live chat they just stopped talking to me and ended the call. It they would have just sent me a different size. I wouldn't have written this review and the bad thing is the product was really cute.
Greetings! Thanks for your order in our website. So sorry for the troubles here. You can return the items back by USPS. Please keep the items in good condition, once we get the returned items, we will refund the item price to you and email you about it too. Here is a link of the return policy, you can have a check: http://www.jollychic.com/return-policy-a42.html. Anything else needs help, please feel free to email to after-sale@jollychic.com.
Best wishes!
Jollychic Customer Service Team
I ordered from JollyChic over 3 weeks ago and the order has only just arrived today. Out of the 7 items I ordered, I am only wanting to keep one of them but as the items are delivered from China, it will cost more than the actual price of my order to return the unwanted items. When I tried to add my review/comments to each item of my order I receive the 404 error message (which I'm guessing is so that they can't get 'unwanted' bad reviews).
I have been in touch a few times due to the fact my order took so long and have to say that they reply to any queries straight away.
I feel that most of the items I ordered are not true to size and look nothing like the pictures when on unless you're a size 6.
Greetings! Thanks for your order in our website. So sorry for the troubles here. You can return the items back by economical shipping method. Please keep the items in good condition, once we get the returned items, we will refund the item price to you and email you about it too. Here is a link of the return policy, you can have a check: http://www.jollychic.com/return-policy-a42.html. Anything else needs help, please feel free to email to after-sale@jollychic.com.
Best wishes!
Jollychic Customer Service Team
Every 5 star review on here is definitely a paid off scam. I finally got my items today after having ordered them on the 8th of september and after waiting forever for a tracking number. Nothing fits. And the quality is atrocious (for that price I understand and can let that go, i did not expect good quality for 8$) But... I ordered a dress, and received a backless shirt. I ordered a plus size large shirt, and received what must be a medium normal button down. The bags smell so bad! And I'm pretty sure all of these items will end up in my trash soon. I won't even bother returning because something tells me I won't get my money back and if i do it will be by next year so I might as well make do with what I have. Deleting the app and never looking back. The pictures and prices were very convincing and whoever the marketing genius is, kudos to them because they sure fooled me. I will say the bags are okay. Thank goodness I did not buy shoes.
Greetings! Thanks for your order in our website. We have size guide and measurements for each item in our website, please have a careful check before ordering. Also here is a link of the return policy: http://www.jollychic.com/return-policy-a42.html. You can return the items back by economical USPS. Please keep the items in good condition, once we get the returned items, we will refund the item price to you and email you about it too. Anything else needs help, please email to after-sale@jollychic.com. Here is the returning address:
Customer Service Department
Address in China: 3F NO. 1 Building, 2# Xiangmao Road, Gongshu District, Hangzhou, Zhejiang Province, P. R. China (310000)
Phone number: (86-571)87209378​
Best wishes!
Jollychic Customer Service Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings! Thanks for your order in our website. Here is a link of the shipping information: https://tools.usps.com/go/TrackConfirmAction.action?tRef=fullpage&tLc=1&text28777=&tLabels=LS092187216CN. May I know have you got the package? Anything else needs help, please feel free to email to service@jollychic.com.
Best wishes!
Jollychic Customer Service Team