From the business
Jollychic.com provides popular garments for both individuals and wholesalers. We offer a whole catalogue of
Products including tees, dresses, blouses, coats, sweaters, pants etc.
Our Lifeline
· We offer quality products; our deliveryis quick and precise;
· We optimize your shopping experience;
· We offer non-discriminatory prices to everyone, wherever in the world you are;
· We provide decent 24/7 customer service;
· We maximize your business potentials.
Jollychic Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from poor communication, delivery delays, and issues with product quality. Many customers report long wait times for orders, inadequate customer service responses, and difficulties with returns, often leading to frustration and a sense of being ignored. Conversely, a smaller subset of reviews highlights positive experiences, particularly with product quality and timely delivery for certain items. Overall, the feedback indicates a pressing need for the company to improve its customer service protocols and ensure better product consistency to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Claimed they did not recieve my refund... and will not give me my $100 back. Least helpful customer service I know
Waited three weeks for delivery of four items at size 10, however each one of them is a different size. Two fit and two are too large - the quality is poor and it costs to return.
Wish I'd read these reviews before wasting my money!
Greetings! Thanks for your order in our website. We have size measurements for each item, please check the measurements clearly before ordering, also items size differ cause of the different item style. You can return the unfit items back by post mail. Once we get the returned items, we will refund the item price to you and email you about it too. Here is the returning address:
Customer Service Department
Address in China: 3F NO. 1 Building, 2# Xiangmao Road, Gongshu District, Hangzhou, Zhejiang Province, P. R. China (310000)
Phone number: (86-571)87209378
Best wishes!
Jollychic Customer Service Team
I ordered 4 items size medium Took 4 weeks to arrive nothing fitted arms really tight and one item was like a rag. Straight in charity bag. Never again i would advise you not to order from here waste of money
Greetings! Thanks for your order in our website. Here is a link of the return policy: http://www.jollychic.com/return-policy-a42.html. You can return the items back by economical post mail, once we get the returned items, we will refund the item price to you and email you about it too. Anything else needs help, please email to after-sale@jollychic.com or contact with our 7*24 hours live chat. The following is the returning address:
Customer Service Department
Address in China: 3F NO. 1 Building, 2# Xiangmao Road, Gongshu District, Hangzhou, Zhejiang Province, P. R. China (310000)
Phone number: (86-571)87209378
Best wishes!
Jollychic Customer Service Team
I ordered 7 items of clothing from Jollychic. 2 of the items were sunglasses of which I liked very much. The clothing was very poor quality and poorly sized. On trying to return my order it was going to cost me $49 for my $78 order. Goodwill hopefully will benefit from my gift.
Greetings! Thanks for your order in our website. Here is a link of the return policy: http://www.jollychic.com/return-policy-a42.html. You can return the items back by economical USPS, once we get the returned items, we will refund the item price to you and email you about it too. Anything else needs help, please email to after-sale@jollychic.com or contact with our 7*24 hours live chat. The following is the returning address:
Customer Service Department
Address in China: 3F NO. 1 Building, 2# Xiangmao Road, Gongshu District, Hangzhou, Zhejiang Province, P. R. China (310000)
Phone number: (86-571)87209378
Best wishes!
Jollychic Customer Service Team
I ordered a lovely bag for my sisters birthday, purchased with the express delivery of 3-5 working days. Came to my sisters birthday and still nothing to give her... don't think the company quite understands how embarrassing it would be to have nothing for a family member on there birthday and still no refund was given
Greetings! Thanks for your order in our website. May I have your order number or your shipping address in our website so we can help you better? Also usually after the payment, we need 1-4 business days for preparing and 3-7 days for shipping. Anything else needs help, please feel free to email to service@jollychic.com or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team
First I waited nearly a month for the item to be delivered called customer service and also sent e mails was told not to worry it will get there. Only when I said I was contacted my charge card number to take payment back did I finally get my item. Also found it very cheap looking not worth the money never ever again.
Greetings! Thanks for your order in our website. Here is a link of the shipping information: http://www.17track.net/en/result/post-details.shtml?nums=RG215002723CN. We are very sorry for the troubles here, but the paypalpackage to Canada usually takes 5-15 days business days for shipping. Hope you can understand. Anything else needs help, please email to service@jollychic.com or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team
I was stupid enough to place a order and after a week i get a message that the payment fail even though my bank account shows clearly that the money where transfered and i have to pay again. I said that i don't wan't to pay again and i canceled the order and i am waiting to receive my money back. Such a disappointment! And they didn't answer back! For sure it is a scam!
Greetings! Thanks for your order in our website. We are very sorry for the troubles here. Your payment is rejected by the payment system actually, and the payment is refunded automatically. Please do not worry about it. Please redo the order and pay your order by paypal then. Anything else needs help, please feel free to email to service@jollychic.com or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team
I placed my order 6 October 2015, payment of $49 (R704.81) was taken off my credit card immediately but no confirmation email was received from Jollychic. They confirmed that the payment was processing. I started a chat with Lucy 8 October and she requested a picture of my credit card and she then confirmed that the amount was returned - this is not reflecting on my account. She asked if i could get information from my bank, while logging into my online banking, my chat was cut. I then started another chat with Jack who said the amount was "refused by their bank", that i should "use Paypal instead" and that the amount will reflect in "8-15 days". I will NOT be placing another order and am giving them the time to return my money - and if it is returned, i will gladly apologize. I am not convinced though! And am thinking this is a scam/fraud!
Greetings! Thanks for your order in our website. We are very sorry for the troubles here. Your payment is rejected by the payment system actually, and the payment is refunded automatically. Please do not worry about it. Please redo the order and pay your order by paypal then. And we asked for the credit card picture to make sure the payment is made by the card holder as to protect the payment too. Hope you can understand. Anything else needs help, please feel free to email to service@jollychic.com or contact with our 7*24 hours live chat.
I ordered last month after a week of religious follow up, the item came ans asking me to pay the shipping which is double the price the item i paid on line including the shipping fee.
It's a total scam. It's a waste of time and money.
Greetings! Thanks for your order in our website. We are very sorry for the troubles here. But the customs tax is charged by your own country, hope you can understand. Also usually there is no customs tax, but if there is any, you need to pay it then. Anything else needs help, please feel free to email to service@jollychic.com or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team
Another poor clothing house out of China/Hong Kong. Poor communication - item was received and didn't fit and didn't even look the item advertised.
UPDATED 28 OCTOBER 2015
Surprise Surprise - I actually received a refund - although I was unhappy with the dress that was sent - I returned it and received a refund :)
Greetings! Thanks for your order in our website. We are very sorry for the troubles here. Here is a link of the return policy: http://www.jollychic.com/return-policy-a42.html. You can return the items back by post mail. Once we get the returned items, we will refund the item price to you and email you about it too. Here is the returning address:
Customer Service Department
Address in China: 3F NO. 1 Building, 2# Xiangmao Road, Gongshu District, Hangzhou, Zhejiang Province, P. R. China (310000)
Phone number: (86-571)87209378
Anything else needs help, please email to after-sale@jollychic.com or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team
Really cheap quality clothing, such rubbish, the sizes are ridiculous! I chose a size bigger than my usual size 12 and 2 items of clothing fit and the other 2 didn't. So inconsistent in the sizing. Once again, let me reiterate that the quality is CHEAP RUBBISH!
Greetings! Thanks for your order in our website. We are very sorry for the troubles here. Here is a link of the return policy: http://www.jollychic.com/return-policy-a42.html. You can return the items back by post mail. Once we get the returned items, we will refund the item price to you and email you about it too. Here is the returning address:
Customer Service Department
Address in China: 3F NO. 1 Building, 2# Xiangmao Road, Gongshu District, Hangzhou, Zhejiang Province, P. R. China (310000)
Phone number: (86-571)87209378
Anything else needs help, please email to after-sale@jollychic.com or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team
Quality is dire. Colours awful. Fit of clothing rubbish. Delivery left on an outside table with delivery details torn out, so no chance of return. Total scam
Greetings! Thanks for your order in our website. We are very sorry for the troubles here. May I have your order number or your shipping address in our website so we can help you better? Here is a link of the return policy: http://www.jollychic.com/return-policy-a42.html. You can return the items back by post mail. Once we get the returned items, we will refund the item price to you and email you about it too. Here is the returning address:
Customer Service Department
Address in China: 3F NO. 1 Building, 2# Xiangmao Road, Gongshu District, Hangzhou, Zhejiang Province, P. R. China (310000)
Phone number: (86-571)87209378
Anything else needs help, please email to after-sale@jollychic.com or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team
I received my items today. I had been concerned as I had not ordered from this company before, however I'm very pleased. All the items are excellent and fit my 14/16 figure fine. I wish they warned that delivery is so slow (2 weeks from dispatch) and I would have been less concerned. Worth the wait and I will order again.
Once the clothes finally arrived, after a 4 week wait I was greeted with what could only be described as s#! T and disappointment. The only item worth keeping was the sunglasses, however after turning up in typical English weather they are as much use as a blind lifeguard.
If you want to waste £70, feel like you need an eating disorder due to a sixe XL not fitting your size 12 body or just want to experience the worst customer service known to man than I'd advise you to place an order.
Or if you would like to purchase a lace dress (broken zip), Beige jacket (three buttons missing), Green jacket (hole in arm pit), a tacky looking striped dress (rip on back) and fancy a challenge by squeezing yourself into a XL jumper please message me! I will even give you the same customer service experience, complementary (of course)!
Greetings! Thanks for your order in our website. We are very sorry for the troubles here. May I have pictures of the problem items? Please send the item pictures to after-sale@jollychic.com. Anything else needs help, please contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team
Took a rather long time to arrive (3 weeks), item not quite as shown in the picture, looks cheap, certainly not worth even the "discounted" price.
Will not be buying anything else from the company.
Greetings! Thanks for your order in our website. We are very sorry for the troubles here. You can return the items back by post mail. Once we get the returned items, we will refund the item price to you and email you about it too. Here is the returning address:
Customer Service Department
Address in China: 3F NO. 1 Building, 2# Xiangmao Road, Gongshu District, Hangzhou, Zhejiang Province, P. R. China (310000)
Phone number: (86-571)87209378
Best wishes!
Jollychic Customer Service Team
I ordered a dress. I wear an xl ordered a 3x still too small. One arm hole was bigger than the other. The free purse was a piece of smelly junk. I threw everything away.
Greetings! Thanks for your order in our website. We are very sorry for the troubles here. You should send the item pictures to us first. Anything else needs help, please feel free to email to us or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team
Received my items quickly and they were great quality. Had to swap out an item before shipment and the live chat staff were quick and response, would recommend this company to others.
Color Block Leisure Style Womens Handbag
This bag is what caught my attention to look through the site. AND it was FREE whats better than that! Cute bag but it was stolen by my daughter as soon as I opened the box so I haven't gotten to use it! She loves it though!
I also bought a shirt with his order and LOVE it! I've washed it a few times and it's still in great condition!
I love that I received it in a timely manner... I ordered from a site similar to Jolly Chic the same day and still haven't received my order!
I purchased a White shirt which arrived with the stitching on the collar faulty (no way l could wear it as so noticeable). If l tried to correct the faulty stitching, it would have been worse so contacted them via email. They took a long time to respond but after me being persistent l received a very apologetic email back which showed promise & was told to email a photo which l did straight away. L then received a pathetic email in return which just sounded very genetic which advised me to simply wash the shirt. This fault CLEARLY is not a stain or dirty garment issue but just an unprofessional reply which sounded like a response they simply send to many other unhappy people. Would never buy from them again & they obviously don't care about there unhappy clientele & have never bothered to google any feedback & do something to better improve there business. Shame on companies like these as they give bad reputations for the good online businesses who want to be around for the longevity. Hope the word gets around soon!
Greetings! Thanks for your order in our website. We are very sorry for the troubles here. May I have pictures of the problem item? You can send the item pictures to after-sale@jollychic.com. Anything else needs help, please feel free to email to us or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team
JollyChic SUX $#*!! I ordered online- received the items- non fit- so I wanted to return them- got Peter on the chat- and he was NO help at all- dumber than a box of rocks- I was sent no email conformation on my order nor was I sent any paper work with my order info with my order- Peter tried to tell me I didn't order anything- My bank statement and the clothes I received from Jollychic- tell a different story- NEVER AGAIN will I order from them!
Greetings! Since you do not have an order number. May I have your shipping address in our website so we can check the order details for you and help you better? Anything else needs help, please email to service@jollychic.com or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings! Thanks for your order in our website. We have refunded the money to your card in October 14th, the refund transaction number is RG102015101410071795. Usually after the refund, you will get the money in your card in 8-15 days. Please have a check then. Anything else needs help, please email to service@jollychic.com or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team