From the business
Jollychic.com provides popular garments for both individuals and wholesalers. We offer a whole catalogue of
Products including tees, dresses, blouses, coats, sweaters, pants etc.
Our Lifeline
· We offer quality products; our deliveryis quick and precise;
· We optimize your shopping experience;
· We offer non-discriminatory prices to everyone, wherever in the world you are;
· We provide decent 24/7 customer service;
· We maximize your business potentials.
Jollychic Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from poor communication, delivery delays, and issues with product quality. Many customers report long wait times for orders, inadequate customer service responses, and difficulties with returns, often leading to frustration and a sense of being ignored. Conversely, a smaller subset of reviews highlights positive experiences, particularly with product quality and timely delivery for certain items. Overall, the feedback indicates a pressing need for the company to improve its customer service protocols and ensure better product consistency to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I have only purchased twice in this shop. The first time, they had a problem with my address and the items stayed 'preparing' like a month. I sent them e-mails and used the live chat. When a week and a half passed, they finally answered my emails and gave me a solution. A month and a half after I bought the items, they're finally here and I love them.
The second time I've ordered in jollychic was like two days ago, so I hope this time I have any problem.
About the quality, I think the items, in my experience, are pretty good and the prices are reasonable, but in my case the shipment costs are like 10$ and other online shops have free shipment worldwide or a lower money limit to achieve it; so I think that's a disadvantage for jollychic.
In conclusion, Jollychic is a good online shop, with very good offers (-70% off) but there are things that could be better, like the client service or the shipment methods.
This was my first experience of Online shopping with Jollychic.com. The deal was handled very well and the products received were also of good quality and I was greatly satisfied.
I can recommend the Company to my family and friends.
I ordered 2 shirts from Jolly Chic and both are completely unwearable. The workmanship is ridiculously poor and the materials are garbage. The items I ordered were of such poor quality that they cannot be worn. My review on their website was removed. Do not be fooled by any website item ratings - they are false.
Ordered my things 2 months ago and still till today's date not received any item. The money has been taken form my account but I haven't received no confirmation email and when I tried contacting the contacts given. They were of no use. £60 down the drain. So angry that I paid and got nothibg.
Warning to all the others shoppers. This website is a fraud
Greetings! Thanks for your order in our website. May I have your order number or your shipping address in our website so we can locate the order and help you better? Anything else needs help, please email to service@jollychic.com or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team
I was positively surprised, when got the items from JollyChic!
First, they look like i saw in the pictures at website. Second, quality is really good for the price i am paying for clothes.
I will definitely order one more time! ;)
They sent me totally wrong size I would have had to pay as much to ship back to China as the top cost. Scam alert! Didn't realize no place to return in US. Asking for trouble
**** I called customer service No answer. I chatted via online, gave me same advice as reply! USPS still cost as much or more then top! Basically Reply from Jollychic is bologna I checked sizes very CAREFULLY before I ordered. I ordered XXL and got M I think I know the difference!
Greetings! Thanks for your order in our website. We are very sorry for the troubles here. There are size measurements for each item in our website, please have a clear check when ordering. Also please apply for a returning in "My Account", we will then deal with it. You can return the items back by USPS, it's much more economical for you. Anything else needs help, please email to after-sale@jollychic.com or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team
So I found mixed reviews about Jollychic but with the prices thought I'd take a chance.
Ordering - was easy however the 30% off for first order wasn't applied and for some reason they couldn't apply it upon contacting them but they gave me a 20% off next order so I didn't cancel the order
Delivery - order arrived quicker than expected
Quality - Quality was above my expectations
Sizing - This was where they really fell down. Needed XL but reviews said the items ran small so ordered 3XL/2XL they were still way to small
Return - The return address is China so postage was going to be over $90 which was the cost of the items so I'm going to keep them and se about selling them for something on ebay
The prices are good and a good buy may be had but tread carefully
Greetings! Thanks for your order in our website. So sorry for the troubles here. May I have your order number or your shipping address in our website so we can locate the order and help you better? Please apply a returning in "My Account", we will then deal with it. Here is a link of the return policy, you can have a check: http://www.jollychic.com/return-policy-a42.html. Anything else needs help, please email to after-sale@jollychic.com or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team
All Items that I ordered at JollyChic are very good quality, excellent service and fast/on time delivery. Especially the Handbag Shoulder Bag Wallet Five Bags Set item ID 0D9950AN12G awesome design and a lot of my friends like too. I already ordered more than 30pcs. Thank you JollyChic!
I have bought winter coat and cardigan from the website. Had to wait long time for the delivery and no one respond for my emails. I was hoping the clothes will be nice but I was about to cry! Cardigan had horrible material, awful quality I have tried to go out once and the wool pieces from cardigan were everywhere. It looked like my grandma's cardigan, really horrible quality and buttons were about to fall apart. The cardigan was much bigger as I ordered and there was even written I love piece from the back side with huge letters. On the website it's picture only from the front and this is not mention there. I don't understand why they are lying to customers about things like this and saying it's a good quality clothes but it's not. Don't buy please from them anymore! Waist your money and time
Greetings! Thanks for your order in our website. So sorry for the troubles here. Please apply a returning in "My Account", we will then deal with it. Here is a link of the return policy, you can have a check: http://www.jollychic.com/return-policy-a42.html. Anything else needs help, please email to after-sale@jollychic.com or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team
I ordered sizes larger than I usually wear but when they eventually arrived they were far too small. Inferior fabric and very shoddily made. Again like others it cost more to return it to China than the garments are worth! Money making racket!
Greetings! Thanks for your order in our website. May I have your order number or your shipping address in our website so we can locate the order and help you better? Here is a link of the return policy, you can have a check: http://www.jollychic.com/return-policy-a42.html. Anything else needs help, please email to after-sale@jollychic.com or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team
Why can't you respond to my urgent enquiries about my delivery when you've taken my money
Greetings! Thanks for your order in our website. Here is a link of the shipping information, you can have a check: http://www.17track.net/en/result/post-details.shtml?nums=BLVS1481070000031434. We are very sorry for the delay in delivery. For more help, please feel free to email to service@jollychic.com or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team
I just ordered from this company for the first time. My item was received within 2 weeks. The sizing was according to the size chart. The quality of the fabric was just ok, but the price justifies that. I haven't had to clean this item yet so that might change my review. I have now ordered a 2nd item also
I have bought a number of items from Jollychic and I was so satisfied! Got many complements, Their Prices are great, and have good customer service!
Jollychic is a scam trash site company and i hope others dont get lied to and scamed like most whom tuysted there site. Money hungry none moral scam artist based in CHINA
Greetings! Have you ever ordered in our website? I doubt it. May I have your shipping address in our website so we can locate the order number and help you better? Anything else needs help, please email to service@jollychic.com or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team
Took my money, right away! It's on my bank statement. -38.52
It's been 2 months I've never received an email, nor the product. No phone calls? Video chat w multiple people, that are on line, then they're off line, they don't respond, the window closes!
They pay their employees to make up good reviews.
Good thing I have US BANK, They'll handle this.
Greetings! Thanks for your order in our website. We are very sorry for the troubles here. May I have your shipping address in our website so we can locate the order number and help you better? Anything else needs help, please email to service@jollychic.com or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team
Placed order on 30/9/2015 havent got it yet jollychic have had my money since then.
These are definitely not genuine reviews! The evidence is contrary to any satisfactory production of clothing, supply, returns, financial handling or customer satisfaction! Reviews on website!
Greetings! Thanks for your order in our website. May I have your order number or your shipping address in our website so we can help you better? Here is a link of the return policy: http://www.jollychic.com/return-policy-a42.html. Anything else needs help, please email to after-sale@jollychic.com or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team
Despite my age I haven't learn one important thing to check reviews of the company I purchase stuff from. This company JollyChick seems to be a total scum. Clothes sizes are from midgets. Return policy it's a total scum. Company forgets to inform clients that all this stuff is dispatched from China. So receiving too small clothes you have to send it back to China. Overall cost of that is higher than the cost of clothes which makes whole operation pointless. And it makes you furious and angry on the top of that.
Please, please I beg you!!!!!!!!!!!!!!!!!!! Do not buy from this company!!!!!!!!!!!!!!!!!!!!! I can't give less than one star, unfortunately!
Greetings! Thanks for your order in our website. May I have your order number or your shipping address in our website so we can help you better? Here is a link of the return policy: http://www.jollychic.com/return-policy-a42.html. You can return the items back by economical post mail. Once we get the returned items, we will refund the item price to you and email you about it too. Anything else needs help, please email to after-sale@jollychic.com or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team
Sent off payment for a top and bathers 24th July 2015 and I haven't received the bathers, I have sent e mails but now they choose to ignore me and I have had no response at all from Jolly Chic
Greetings! Thanks for your order in our website. May I have your order number or your shipping address in our website so we can help you better? Also usually after the payment, we need 1-4 business days for preparing and 3-7 days for shipping. Anything else needs help, please feel free to email to service@jollychic.com or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team
I bought several what I thought would be cute shirts. They came in 3 sizes too small and then when I tried to return them the postage was going to cost as much as the shirts did because you have to send them back to China! So I contacted the bank I charged the clothes with trying to get the charge reversed because there is no # on their website for Jolly Chic and of course Jolly Chic denied the claim. I'm escalating it and hopefully will recover some of my money but wanted to make sure that no one is buying from this company!
Greetings! Thanks for your order in our website. We are very sorry for the troubles here. You can return the items back by USPS (the economical one). Once we get the returned items, we will refund the item price to you and email you about it too. Here is the returning address:
Customer Service Department
Address in China: 3F NO. 1 Building, 2# Xiangmao Road, Gongshu District, Hangzhou, Zhejiang Province, P. R. China (310000)
Phone number: (86-571)87209378
Anything else needs help, please email to after-sale@jollychic.com or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings! Thanks for your order in our website. You can apply a returning in "My Account" first, we will then deal with it. Also here is a link of the return policy, you can have a check: http://www.jollychic.com/return-policy-a42.html. Anything else needs help, please email to after-sale@jollychic.com or contact with our 7*24 hours live chat. Look forward to your reply.
Best wishes!
Jollychic Customer Service Team