About the Business
Jollychic.com provides popular garments for both individuals and wholesalers. We offer a whole catalogue of Products including tees, dresses, blouses, coats, sweaters, pants etc. Our Lifeline · We offer quality products; our deliveryis quick and precise; · We optimize your shopping experience; · We offer non-discriminatory prices to everyone, wherever in the world you are; · We provide decent 24/7 customer service; · We maximize your business potentials.
Jollychic Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from poor communication, delivery delays, and issues with product quality. Many customers report long wait times for orders, inadequate customer service responses, and difficulties with returns, often leading to frustration and a sense of being ignored. Conversely, a smaller subset of reviews highlights positive experiences, particularly with product quality and timely delivery for certain items. Overall, the feedback indicates a pressing need for the company to improve its customer service protocols and ensure better product consistency to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I ordered a coat size 3 X. It was very small. So I went through the complete bull$#*! process for a return( it took almost a week) then the return postage was $25.99. On a 39.99 item. I am just giving it to a tiny friend. It's easier. Please beware, I'm out like$ 44 dollars. Also, cheap $#*! coat.
Bad quality and the sizes are all wrong.
I ordered 4 items size large as i am a size 16 they wont even fit my daughter who is i size 12.
Greetings! Thanks for your order in our website, so sorry for the troubles caused. Here is a link of the return policy: http://www.jollychic.com/return-policy-a42.html. You can apply a returning in "My Account" first, we will then deal with it. Anything else needs help, please email to after-sale@jollychic.com or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team
Horrible costumer service!
I have paid for 5 items and received only 4!
Contacted Jolly Chic 3 times at on line chat and NOTHING was solved. No refund, nothing.
Never buy from you again.
Greetings! Thanks for your order in our website, so sorry for the troubles caused. We have refunded the not receiving item's price to your paypal in November 11th, the refund transaction number is 60020668AK909703W. Please have a check in your paypal account. Anything else needs help, please email to service@jollychic.com or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team
My order has not arrived. I even opened a claim with paypal to try and find it. Jolly chick say they have proof the courier delivered it. I have absolutely definitely not seen it, and no one can tell me where exactly the courier put it, because it certainly would not fit through a letter box, and as I live on a main road there is no where to leave a parcel safe when we are out. May as well have thrown the money away.
We are now on our third order. The fastest shipping I ever had, 3 days upon the notice of shipping
I was actually hesitant to purchase clothes online & had never really considered doing so until I came across the website in an ad via YouTube. The website was professional & super easy to navigate & I had great communication with the sellers, which is what finally Made me decide to take a risk and order some items. They replied quickly to help with my questions on sizing and when there was a problem with the payment. The products I ordered arrived within a week and we're all true to their descriptions and I was very impressed with the quality. The only issue I had was that I had to order large sizes because I am quite tall and the length fits perfectly on all items but I am also thin so they are a bit larger on the body then I'd like but during winter that can be useful for layering clothes underneath the jackets, so it's not much of a problem, and if I get them tailored to be a perfect fit it's still significantly cheaper than anything I could've bought in store for the same quality so I'm still extremely satisfied despite not being the perfect fit in the body. Overall I would and have recommended this site to others and I am confident I'll be back to order more things in the future! Thank you Jollychic.com!
I love JollyChic site, it's clear, easy to use, fast delivery and I got what I ordered just like how I want
The size the fabric and everything was just like what I choose & saw at the site, I orderd again and for sure I'm gonna keep ordering from Jollychic always.
Thank you Jollychic.
Lesson learned. Ordered 4x items to be safe knowing it would run small and everything for like a 1x. Just going to give them to smaller friends cause return policy is utter bull$#*!
Greetings! Thanks for your order in our website, so sorry for the troubles caused. Here is a link of the return policy: http://www.jollychic.com/return-policy-a42.html. Please apply a returning in "My Account" first, we will then deal with it. Anything else needs help, please email to after-sale@jollychic.com or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team
I received the items that I ordered very fast with no problems, I was able to track all the way till delivery. The quality was good and the size was right. I also ordered a wig quality was very good, I was going to return it but changed my mind. When I requested to return it, I was sent a return number with no problem.
I will most defently order more from Jollychic.
Mary (from Canada)
The website has amazing stuff and the delivery is very fast -free when spending more than 100 usd the goods are identical to pictures and the material is very good and affordable
So, has passed 2 months since I ordered and payed a product from Jollychic and never received. They only replied to my email with the complain only after I wrote a bad review.
This is their answer:
Dear Customer,
Greetings! This is Kenzie from Jollychic.
I am sorry, as checked, there has been a long time but still no updating for your package, I think there is something wrong with shipping for your package, we will check it with the shipping company where is your package. And then offer you solution, please don't worry, if your package is lost, we will refund the money to you.
Thanks so much for your great support.
Please feel free to contact with us via 7*24 livechat if need any timely help.
Best Regards
Customer Service Department
Address in China: 3F NO. 1 Building, 2# Xiangmao Road, Gongshu District, Hangzhou, Zhejiang Province, P. R. China (*******)
Web: http://www.jollychic.com/
USA/Canada Toll Free: *******597
Australia Toll Free: +61 (1)-800-467-974
UK Toll Free: +44 (0)*******148
Other Countries: (*******9378
After this email ( from 17 of November) nothing, no feedback or any news.
PLEASE DON'T MAKE A MISTAKE AND ORDER FROM THIS SITE, THEY WILL STEAL YOUR MONEY
Greetings! Thanks for your order in our website, so sorry for the troubles caused. We are contacting with local B-post about this issue now. Once there is a reply, we will update you about it. Also if the package gets lost, we will have the money refunded, please do not worry about it. Anything else needs help, please email to service@jollychic.com or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team
My friend ordered some garments for her and a top for me. When it arrived it was the most awful quality. The cost of postage to send it back is extortionate. What an awful company!
Greetings! Thanks for your order in our website, so sorry for the troubles caused. Here is a link of the return policy: http://www.jollychic.com/return-policy-a42.html. May I have your order number or your shipping address in our website so we can locate the order and help you better? Or you can apply a returning in "My Account" first, we will then deal with it. Anything else needs help, please email to after-sale@jollychic.com or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team
I have recieved my second order from Jollychic very fast delivery and fantastic products. I have purchased clothes bags and jewelry. All my friends want to know where did you get it from. You have such good taste. They have something for all tastes. My husband loves everything clothes fit really well and everything is good quality. I can; t help but rave about this Company. Try it you will be pleased you did.
Ordering online is tricky as the size and style don't always match the description. However, most of the clothes I received from JollyChic are true to their description and is made with great quality. My only gripe is the shipping time. There are other sites out there that ships faster. Overall it's not too bad considering how cheap the clothes are.
I ordered a top from this website and paid for expedited shipping. The top arrived TWO weeks late and they refused me refund me for the shipping and handling that I paid extra for. They also refused to let me return the item seeing as I no longer needed it (since it was TWO weeks late). The customer service was horrendous they would not answer any of my questions nor take responsibility for it being late.
Greetings! Thanks for your order in our website, so sorry for the troubles caused. Here is a link of the return policy: http://www.jollychic.com/return-policy-a42.html. You need to confirm receiving the items first, then apply a returning in "My Account", we will then deal with it. Anything else needs help, please email to service@jollychic.com or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team
Shocking, 1st you pay for express delivery 3/7 days, 15 days later and still no order, requested £13.50 delivery charge back and got offered $10 off next order, $10 dollars is no where near £13.50 english money! So she gave me a manager email address, so I emailed it, only for it to be a bogus email! 20 days later and STILL no order no answer from email on help button nothing. Is it a real company or do they have just pictures on it make you pay and you get nothing and no money back, I'd say it's looking that way or it's down and out FALSE advertising! STAY CLEAR is my advice
Greetings! Thanks for your order in our website, so sorry for the troubles caused. May I have your order number or your shipping address in our website so we can locate the order and help you better? Anything else needs help, please email to service@jollychic.com or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team
They are a scam site. I order what I thought was a cute stylish coat http://www.jollychic.com/p/patch-pu-asymmetric-style-long-woolen-blends-coat-g*******.html#utm_ref=prod_prs-pc_list_one_8 and they sent me a cheap, over sized, fleece that is not even on their site - looks like it is from kmart circa 1975! With no order receipt inside. You try to call and it just rings and rings and their online chat does not work. Do not be as dumb as I was and trust them.
Greetings! Thanks for your order in our website, so sorry for the troubles caused. Here is a link of the return policy: http://www.jollychic.com/return-policy-a42.html. Please apply a returning in "My Account" first, we will then deal with it. Anything else needs help, please email to service@jollychic.com or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team
Horrible business. Do not waste your time or money with this establishment. They lie. I was supposed to get my shipment one week ago. However it still hasn't arrived. I Contacted the carrier DHL and they haven't even received the package for shipment. When I talked to jolly chic, they said it was stuck in customs. How can it be stuck in customs when it hasn't even shipped yet? I am very mad at myself for not checking this Chinese company out more.
Greetings! Thanks for your order in our website, so sorry for the troubles caused. Here is a link of the shipping information: http://www.dhl.com/content/g0/en/express/tracking.html?AWB=9663642951&brand=DHL. May you recheck if you have got the package? Anything else needs help, please email to service@jollychic.com or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team
I am calling you "7x24" number and it has now been ringing for EIGHT MINUTES! I ordered over the mobile website, the money is "processing" through my bank, and your sight says my order is "unpaid", and yes, I received the "Your order failed" also, LIKE IT WAS MY FAULT!?. I am SO disappointed to read all these other reviews. I agree with the size discrepancies and decided if I just order per my own measurements, I'll probably be okay. NOT SO per these other reviews! I'll just have to wait and see. IF I EVER GET MY ORDER! I referred you to others... now I'll have to tell them otherwise.
Greetings! Thanks for your order in our website, so sorry that the payment failed. Please redo the order and pay it by paypal then. Also for the sizes, you can have a clear check of the size measurements when ordering. Anything else needs help, please email to service@jollychic.com or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team
Horrible Company. Photos on website look good, sizes do not fit, quality sucks and returns cost $75 or more to send back to China!
Please do not order from this company they are a bait and switch. They are falsely advertising clothing that looks like crap, doesn't fit and you can never get your money back!
Greetings! Thanks for your order in our website. May I have the order number or your shipping address in our website so we can help you better? Here is a link of the return policy: http://www.jollychic.com/return-policy-a42.html. Please apply a returning in "My Account" first, we will then deal with it. Anything else needs help, please email to after-sale@jollychic.com or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings! Thanks for your order in our website, so sorry for the troubles caused. Here is a link of the return policy: http://www.jollychic.com/return-policy-a42.html. You can apply a returning in "My Account" first, we will then deal with it. Also after the returning is confirmed, you can then return the items back by economical USPS, it's much more cheaper. Anything else needs help, please email to after-sale@jollychic.com or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team