From the business
Founded in 2010, JJ's House is the global leading online retailer for wedding gowns, special event dresses, wedding party dresses and accessories. Whether you are looking for the perfect wedding dress or an outfit for your prom or special event, we have the biggest selection of dresses at incredibly low prices! The custom-made option ensures fitness, and you can definitely order confidently. Also, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards!
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JJ's House Reviews Summary
The company has garnered a reputation for quality products and a diverse selection, with many customers expressing satisfaction with the craftsmanship and fit of their purchases. The try-on program is particularly praised for its convenience. However, concerns frequently arise regarding shipping delays, issues with sizing accuracy, and inadequate customer service, especially in handling returns and exchanges. While some customers report a positive experience with responsive support, others indicate a lack of follow-up on complaints. Overall, the company demonstrates potential but must address service inconsistencies to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
I have ordered a few products from this site and i am extreamly happy with the goods that i received one of them being a custom size dress which is a perfect fit.
But more importantly the communication with customer service team is great any questions or issues they solve immediatley via email. Good site, value for money.
Absolutly amazing quality! Perfect and couldn't be happier! Exactly what was pictured on the website and true to colour
I ordered a wedding dress from jjshouse receieved it yesterday and couldnt be more happy with it. It fits beautifully and it is exactly what I wanted. I would recommend this site to anyone that needs a dress for any occasion. Thanks so much.
WOW, is all that I can say. I stumbled on this site, hoping to find a beautiful dress for my 50th birthday party. However, I was a little apprehensive. I received my dress last night and couldn't wait to try it on! It is beautiful, the material is heavy (not a cheap little thin dress) and the beading is fantastic. I can't wait to have another occasion in which I can order a dress. I have already referred a friend who is looking for a prom dress for her daughter. This will be my go to site from now on!
El vestido llego de maravilla, tal y como estaba en la página. Adicional pedí todos los complementos y también los recibí muy bien. Recomiendo mucho esta página, cumple con los tiempos, calidad y presentación. Los felicito
Fantastic website. I ordered 5 bridesmaid dresses due to the age differences i got them custom sized.
They were all perfect, fantastic colour and seamless finish absolutely beautiful!
Excellent cusomer service. I would highly recommend.
I am so happy with the shoes I bought. They fit so well and are beautiful and comfortable. Thank you
Great trade, product as described, good customer service & communications.
I found shopping on jjhouse of fashion so easy and easy transaction. Got the product in great time and exactly what I ordered. I have done. All my wedding dress shopping on here. Thanks
Shopping at jjshouse was a great experience! I needed my dress promptly and they shipped it to me in more than enough time. In fact, on Monday I received an email saying that it had been shipped and the very next day I received it! Amazing, that's all I can say. I received my dress a week and a half before I needed it.
Ik heb twee paar schoenen gekocht op twee verschillende tijdstippen.
Het eerste paar was uit stock, ik ben onmiddellijk verwittigd en gevraagd of ik het order wou annuleren. Ik kreeg de garantie dat ze tijdig geleverd zouden worden.
Voor alle zekerheid een tweede paar besteld, ander model.
Beide zijn ondertussen geleverd en ben zeer tevreden!
Dank u voor de prima service!
I ORDERED MY DRESS 2 WKS BEFORE I NEEDED IT AND THE DRESS ARRIVED 4DAYS EARLY AND IT WAS PERFECT IT FITTED ME TO A T I AM HAPPY WITH MY PURCHASED WILL BE ORDERING AGAIN REAL SOON GREAT SITE JJHOUSE
I hope to resolve an ongoing issue, but I fear JJsHouse is a scam. I ordered three dresses as potential Mother of the Groom dresses. I paid for them PLUS about $60 for shipping. The dresses are simply not what I want, the color is bad on me, they don't fit or flatter. Any reputable vendor would accept a return without questions. I am being asked to supply photos as proof! STAY AWAY!
Jjshouse was a great find for me as I wanted to have my bridesmaids in teal dresses that fitted them all without breaking the bank. As I wasn't sure about the sizing, I first ordered one dress. It arrived and is perfect for one of the girls, the right colour, sizing as requested, although the standard sizes are for quite tall people. I have since ordered the rest of the dresses as I was happy with the quality of the dress. The prices are great for made to measure dresses, but it should be noted that you may be charged import tax on any ordered. Also even though the company is based half a world away, they provide impressive customer service, replying within a day or two to any of my queries, they are always very helpful. Thank you jjshouse!
I just received my wedding dress and it was beautiful! The size was perfect (I ordered the dress custom made), and the quality was even better than I had wished for! I am really satisfied with my choice, and I will recommend this company to everyone!
Excellent service, good quality, fast delivery. I love JJsHouse.
I bought a wedding dress from JJs House and I'm very happy. Every e-mail I sent qith questions was answered quickly, customer support was helpful and kindly addressed all my worries. The dress arrived and it's exactly what I wanted. Every measure is right and because of this dress my day will be even more perfect.
Thank you for that
I paid for a dress that smells of rotting fish, which for most companies would be enough to exchange it. Was repeatedly told to go against the cleaning instructions on the dress to remove the smell. Upon further inspection of the dress, I found it to be ill-fitting (despite measuring myself), made of cheap fabric, and to vary greatly from the design represented on the website.
I have attempted to contact the returns department and have been offered a 35% refund. Had I seen some of the reviews on this website, I would not have wasted my time or money. I hope my experience will prevent someone else from doing the same.
Dear K B,
Please take our deepest apologies for all the problems you encountered.We want you to know that you are very important to us and we truly appreciate your feedback. We understand your frustration when we did not meet your expectations. Could you supply us with more details and give us another chance to serve you? Please send to feedback@jjshouse.com.We will try our best to solve our your problem.
Best Regards,
JJ’sHouse Service Team
I love good service. And this site definetly gave me great service, they follow up on my order, giving me update. Payment is very easy. With a variety of different payment options. I just love it. I will definetly buy again from them... Soooon :)
Ho acquistato un guest book e persino il mio abito da sposa. Ottima esperienza, mi sono arrivati in soli 15 gg. L'abito è stato riprodotto fedelmente e le misure richieste sono state rispettate. Lo consiglio assolutamente.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Susan M.,
Thank you for taking the time to provide us with your valuable feedback. We regret to hear that we did not meet your expectations and extend our sincere apologies. Please feel rest assured that we will try our best to supply you with a top solution. Should you wish to discuss your experience in detail, please do not hesitate to contact me via feedback@jjshouse.com.
Best Regards,
JJ’sHouse Service Team