SportsDirectReviews 355

Dont order here!

I have returned a package and got conformation from DPD that it arrived at your warehouse. I didn't get my money back and after contacting the customer service I found out the warehouse cannot find my package, even though I have proof it arrived. Customer service is refushing to return my money. Worst company there is.

Dont order here!

This is my second worst experience with sports direct i can order two track suits online and when I get a parcel from two track suits one have a missing lower and instead of lower they send me a mug I can complaint they vaiting me for two weeks and they told we r investing and today they denied coz he told nothing is missing in the parcel when I can recieved the parcel will not open or damage I think this thing doing the staff coz he take out the lower and put a mug is the same weight but sports direct not accept their mistake it's worst experience with sports direct from now me and my family i never buy anything from sports direct sports direct is a company of thieves my order number is. SD*******7484

Since October I had been trying to return an order. Finally I got a returns label and sent items back only to be told it was too late to return items and that they were sending them back to me. Weeks later I am still waiting to receive my items back and they are still refusing a refund so I now don't have the items I ordered or my money back.
Disgraceful service.
AVOID!

Bought a pair of Adidas golf shoes & after only TWO rounds the material on the inside of the heel of the shoe had torn open with the plastic protruding causing my heel to bleed. A clear fault as the material clearly tore as a result of the plastic being faulty. However, after sending back to sports direct they claimed it was NOT a defect & this was normal wear & tear & as it was outside of the 28 days would not accept the return. Furthermore, they actually stated in their email if I disputed this & sent them back again they would not return them. To class a hole the size of a 10 pence piece as expected wear & tear after only 36 holes (less as it clearly happened within that time) is unbelievable & the customer service is disgraceful.

Their return policy for both online and store purchase is a rip off and a scam. Items received are either incomplete or missing items.

Absolutely awful. Never again! Terrible customer service, of little there is.

Missing items? Don't worry, you'll never see your money nor your items, but will take around 2 months before notifying you that it's "your problem, not ours".

Want to send a complaint? That seems too simple, they took it up a notch and decided on a game of tressure hunt. "Sure, we'd be happy to help with that. Please send us an email at [email address] and we can provide you with the complaints procedure. Thank you for reaching out." Off on the hunt I got to find the email address that I am assuming is missing from the [box]. When you do find an email address, the email bounced back as they won't accept it.

What happened to a good old fashioned phone number? Their service is fantastic for people who are sight impaired or not IT literate.

Well done Sports Direct. Thanks for being about as useful as a fart in a colander.

Absolutely shocked to find out Sports Direct offer such poor refund options. Tried to return a pair of mens walking pants with receipts, all labels on, because it didnt fit right... They would only offer an instore paper voucher. They only offer money refunds if items are faulty. No where does it say this in black and white or warn you before you buy. I bought these pants for his birthday for him to try on at home. Such poor customer service, not acting in the interests of the customer, actually forcing me to spend my money in store, which I will never do again so I feel they have actually stolen my money. Then they gave me a filmsy gift receipt which blew out my hand in the car park so Ive lost £22 now and I was too upset to return to the store and ask for another print out. It was my first time returning an item and usually spend hundreds both online and in our local store as the kids and I buy wetsuits, wet shoes and gloves all year round. My husband and son, both keen golfers, buy their golf clothes and we have all had good quality walking boots from here. We have been repeat customers for years and we will never shop here again. Such a shame. The fact the paper gift receipt was so easy to loose too makes me feel they just want to keep your money in the hope you will loose the voucher and they can steal your money. Reading the other reviews, I cant believe how many had the same problem as me! Awful refund policy!

I ordered from SportsDirect.com, but my parcel has never arrived. When I requested a refund, they claimed the parcel was delivered according to the shipping courier. However, the delivery proof picture is just a random image taken at my apartment concierge. My name is not visible among the parcels, and the packages shown are much too small to contain my order of 16 shirts, pants, and a pair of shoes.

Despite this, Sports Direct considers this picture as proof of delivery and has closed the case, refusing to issue a refund.

Worst customer service and postal service. I ordered the goods, the shipping fee was 60 euros. For this 60 euros, I got a broken package, where some ordered items were missing. Customer service has not been able to answer me within 15 days how they will resolve this situation. If you write in sportdirect's custom service, there is only silence from there. Considering that the postage was quite high (60 euros), it is absurd to receive a broken and poorly packed package with missing items. Customer service below any record, does not communicate with you at all.

Purchased a paddling pool, used twice, then pool would not longer stay inflated. Still within the years guarantee so requested a refund, refused, replacement refused. Only an offer of ME posting to their warehouse for it to be investigated. What a complete nonsense, sports direct investigating their own product is not an impartial investigation, or indeed do I trust them to be fair.
Taking advice and action now against them and leaving lots of negative feedback on all social media to warn others about their practice.
Sham of a company.

I want to warn other people about Sports Direct practices... I have ordered two items which unfortunately I had to return. I got refunded for one item only. After waiting patiently for two weeks I have decided to contact customer service to ask about the second part of my refund (almost £60...)
After investigating the case they contacted me again saying that I DIDN'T RETURN the shoes so they cannot refund the money...
Absolutely unacceptable.
So now, I have got no shoes and no money...
Be aware! They're just stealing people's money!
Not even interested in resolving the problem! After multiple complaints all I got back was "sorry for inconvenience"...
Worst company ever!

False Advertising, Stay Away. My partner bought me trainers online twice that I liked the look of based on the website pictures. I was sent trainers which were similar but a different design, logo shape and colour disappointedly i sent them back and was unable to purchase the ones I wanted. Then stupidly a couple of years later I bought work boots and exactly the same issue, product sent totally different to online pictures. No coincidence in my opinion. I think they advertise good looking product at a decent price in order to sell less attractive inferior product and hope that many people just accept the inferior product. They are quick enough to take your money then when you have a problem its impossible to have a conversation with customer service about it and the shops are not interested with dealing with your online purchase issues. Never Ever Again... Total Shambles

They are trying a lot of scams on their customers. Actual method is that they are sending unvalid birthday promo codes and you than customer find out in last step in checkout that promo code is unvalid and they hope that you will pay full price for items which you added to the basket.They are trying a lot of similat scam method on customers.

Ordered soccer Jersey from SportsDirect in early December for a Christmas present and gave the correct address. It didn't arrive before Christmas but I accepted this on the basis that it was a busy time. However it didn't arrive after Christmas either. When I enquired I was told to fill in a non-received document and a full refund would be arranged. However this refund never happened and my subsequent emails were ignored and unanswered. So basically no jersey and no refund...lousy!

Will never be using this company again! Ordered 2 pairs of joggers, received only one. Raised a query straight on arrival, was asked for pictures of parcel and missing item?!. Provided pictures! Was told that the item has been registered by the scan machine at the packing facility and definitely sent to me?! Is it another Horizon malfunction?:-(. And, in the end, was basically called a liar for £15 joggers! Wow! Sports Direct! What an experience! Never again!

Purchase a pair of joggers (£65) as a gift, but needed the next size up. Tried 4 stores and online for a replacement/exchange but these are not available. Tried to get a refund as being unable to exchange to purchase elsewhere (all within return timescales) however, the store advises that only customer services can deal with a refund, they can only offer exchange (despite being unable to do so) and customer services advise that they are a Seperate entity (both owned by Frasers and trading under the same name) and cannot deal with any store purchased products. Complete waste of time, everyone just fobs you off - my advice is buy elsewhere as if anything goes wrong you cannot get anyone to try to resolve the issue. Definitely not the No 1 Sports Retailer!

In spite of all the negative reviews I have made several purchases from Sports Direct Online. The prices were excellent. The items were rare and impossible to locate anywhere else at a price anything short of extortion. Yes, the shipping is expensive but more than made up for by the bargain prices. Don't blame Sports Direct for high shipping prices - that's just how it is. Every order I received exactly what I had ordered. Excellent tracking and very quick international shipping. I would not hesitate to purchase from Sports Direct again. Thank-you for reading this review. Cheers.

I am utterly disappointed with Sports Center's customer service and their handling of my recent purchase issue. Despite the courier's claim of a compliant delivery, I never received the €40 item. After a thorough investigation, Sports Center dismissed my claim without consideration, leaving me without the product I paid for and causing both inconvenience and financial loss. Their refusal to address the possibility of a delivery error or any other issues is disheartening. This experience reflects a complete lack of accountability and customer care. Beware of their dismissive approach and think twice before making a purchase on their website.

Ordered some items I needed quickly on 28/12 and paid high next day delivery charge for it to come at the latest on the 29/12, still nothing by 3/1 so I Web chatted and was assured an investigation would be opened with a response in 1 to 3 days, didn't hear anything by the 7th so Web chat again, as they don't seem to have a telephone number, to be told they didn't know where my package was but they were in contact with evei and I would be updated soon, 16th Jan still nothing so off u go to webcam again to be told an investigation would be opened and I should have a response within 1 to 3 days, this is nearly 3 weeks after ordering the items for next day delivery, I get told once the parcel leaves the warehouse there was nothing they could do and my issue is with evri, when I explained that I ordered the items from and paid the money to sports direct meaning my contract of sale is with sports direct I got bombarded with a load of generic responses, I then asked for a manager and got told they don't have one, some abuse hurled at me and then the chat ended, totally disgusting and unacceptable

TERRIBLE! Do not use!
Placed an order before Christmas for 3 items, the package was delivered to the wrong house, and just left on their doorstep, luckily the person bought it round for me, I opened the package and there was only two of the items in there but said there should be all three. Straight away I emailed customer services to let them know there was an item missing, i received an email saying they had investigated and the delivery was non-compliant and would I like the item refunded or re delivered straight away, I replied that I would like it re delivered as it was a Christmas present for my son and it was already the 21st December.
After a few days had still not received so I asked for a refund instead as I needed to buy from elsewhere on Christmas Eve, they replied and denied all knowledge of ever agreeing to re-send/refund and said they would have to investigate… this has been ongoing ever since, they are now refusing to refund, saying it was a compliant delivery! I don't know how delivering a package to the wrong house, leaving it on a doorstep without a signature is a compliant delivery. I also sent them a picture of the package showing it was far too small to even fit the missing item in in the first place. I will never use this company again and will be stopping as many other people as possible too. My son had to go without the tech fleece that he really wanted for Christmas as I could not afford to buy another one as these are quite expensive. The photos are of my front door and the wrong house it was delivered to, which also shows the size of the package, which was supposed to have an extra large tech fleece in.