Charles H.

I ordered 14 succulents from him early last spring. I live in an apartment and I sent him a list of what I was considering before I ordered and he said they would all be fine indoors. The box was a week or so late and I probably should have asked for it to be delivered later in the spring.

I was expecting all "new" plants, and 3 or 4 were old stems with just a few leaves each. Also, most of the plants were upright, but there wasn't enough room for all of them in the box, so he lay maybe a half-dozen of them on their sides - which created a mess. I almost tossed one planter as it looked like there was nothing in it, but then I found a really tiny plant - an inch at most, buried under dirt.

Also, a lot of the plastic "grower planters" were a narrower diameter than he claimed.

Some of the plants did surprisingly well, but others didn't make it.
I ordered two Crassula Red Pagoda because his photo made it look very colorful and dramatic, but what I got didn't look anything like that.

From now on I'm buying all my succulents in person at Home Depot so I can avoid the bait and switch with mail order - showing you big beautiful plants in photos, but then sending small and not necessarily healthy ones.

Photos are the Crassula Red Pagoda as shown and as delivered.

I saw a photo of an orange Casio watch and wanted one, so did a search. SportsDirect USA was offering one, but it was unclear what the shipping cost was (I live in the USA, and I gather this item is only sold in Europe). I ordered it, thinking I would cancel if they wanted too much for shipping, but they only added 99 cents?!

However, my usual online shopping experience is that the order is confirmed right away and then shipped the next day, which didn't happen - at least not to my knowledge. I then checked reviews, and found a very low rating on TrustPilot. However, most of those having issues seemed to be people buying clothing online (always risky) and having fit/return problems, which theoretically didn't apply to me.

They post a Customer Service email address, but clearly place a very low priority on responding. After getting a message that the order was Processed, I didn't get any shipping notification. Finally, three days (!) after it was Processed, I got a message that it was collected. However, the carrier was wnDirect, which I also found many poor reviews for.

Much to my amazement it was delivered in Boston today, less than a week since I placed the order!

I'm giving them a 4 due to their lack of clear information on order status and the non-response of their alleged Customer Service staff.