• Jewlr

Jewlr

Overview

Jewlr has a rating of 3.95 stars from 1,161 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jewlr most frequently mention customer service, free gift, and beautiful ring. Jewlr ranks 4th among Fashion Jewelry sites.

  • Service
    56
  • Value
    57
  • Shipping
    59

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 57.1%
Positive
8
Neutral
0
Negative
6
91
See all photos
Special offer from Jewlr
Personalized jewelry. Custom made just for you.
Claim Deal Gain trust and grow your business with customer reviews

What reviewers want you to know

Positive highlights

  • Gave so many personal options really made me feel I was getting my mom the best mothers ring out there!
  • I just gave it to him as a promise ring for our 1year anniversary and he absolutely loves it!

Critical highlights

  • I judge a company on how they rectify the issue and their communication (lack of) and customer service.
How would you rate Jewlr?
Top Positive Review

“Fantastic”

Patti D.
1/17/24

When I ordered I got immediate response, great price, received in 2 days & the presentation was exceptional. The free of the cube necklace just sent it over the top. It is so nice that this customer service still exists. Thank you

Top Critical Review

“Small child jewelry not like what's pictured or detailed.”

Chad M.
3/23/24

This is for children or just junk jewelry. If you say these are real then it's real junk. You can't see the ring or necklace without a magnifying glass. Can't read the engraving so sorry I wasted my time and money I'll definitely be returning them. Stones aren't cut the same paid extra for genuine diamonds on the side of the ring and there just bumps are diamonds even set there? I paid extra for engraving but can't even see it it's small but also barly engraved into the metal. I'm just very unimpressed with all of it. I'll spend more elsewhere for quality items. I recored myself writing this review and I'll post on BBB and sitejabber & Facebook and record any phone calls (this place is shady) till my money is returned. You will be sorry you used this site…

Reviews (1,161)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (106) mothers ring (29) promise ring (20)
Thumbnail of user pattid223
1 review
0 helpful votes
January 17th, 2024
Verified purchase

When I ordered I got immediate response, great price, received in 2 days & the presentation was exceptional. The free of the cube necklace just sent it over the top. It is so nice that this customer service still exists. Thank you

Thumbnail of user chadm639
1 review
0 helpful votes
March 23rd, 2024

This is for children or just junk jewelry. If you say these are real then it's real junk. You can't see the ring or necklace without a magnifying glass. Can't read the engraving so sorry I wasted my time and money I'll definitely be returning them. Stones aren't cut the same paid extra for genuine diamonds on the side of the ring and there just bumps are diamonds even set there? I paid extra for engraving but can't even see it it's small but also barly engraved into the metal.
I'm just very unimpressed with all of it. I'll spend more elsewhere for quality items. I recored myself writing this review and I'll post on BBB and sitejabber & Facebook and record any phone calls (this place is shady) till my money is returned. You will be sorry you used this site…

Tip for consumers:
Jeweler keeps deleting my reviews it’s the last attached it posts you see it then just refresh the page and it’s gone NO review due to 1 star.

Products used:
Ring & necklace both crap small kids junk.

Service
Value
Shipping
Returns
Quality
Thumbnail of user maryw601
1 review
4 helpful votes
January 30th, 2019

I spent almost $200 on a custom ring for my mother for Christmas
Immediately upon opening the box I was in absolute shock at how cheap it looked and how the photos online looked much better than the actual product
The ring looks like it was bought from Walmart for $50
Because it was too close to Christmas for me to change gifts I gave it to her anyways
It's only January 26th and the ring is scratched up dull and the engraving is barely visible (though you could barely see it to begin with)
I expected much better quality for the price
I was way more impressed with the custom box than I was with the ring.

Thumbnail of user jamesfb
1 review
0 helpful votes
February 28th, 2024
Verified purchase

The order received was exact. It was customized as a Doctoral graduation ring. It arrived on time. Also, received a gift and discount coupon for the next item. Quality is exceptional. Amazing packaging. Thank you to your whole team. Feb 2024,

Thumbnail of user mikeg186
Mike G. – Jewlr Rep

We're happy you are pleased with your purchase. Thank you for the feedback

Thumbnail of user karelisr
1 review
2 helpful votes
July 28th, 2018
• Updated review

Jewlr got in touch with me soon after I wrote my review. After a couple of emails they told me they would be making my necklaces in silver for me (I had ordered them in 10k gold) so that I wouldn't be completely out. I had already called it a loss considering the amount of time that had passed and I didn't think they would do anything about it, so I'm grateful for some resolution. Because of the customer service I would consider ordering from here in the future.

Never received product
July 26th, 2018
• Previous review

I ordered 4 names necklaces over the holidays as gifts, there was a mix up with the address and the necklaces were sent to the wrong address by the post office. I called the company when I realized what happened. I spoke with someone the first time who said they would make and send the necklaces out again ( I was super relieved) after a couple weeks I waited and called only to find out they were not going to send the necklaces. I spoke with a supervisor and explained my situation. I even cried over the phone with this lady. I spent months saving up for these necklaces. I'm a single mom to three kids, $436 is ALOT of money for me. She was very sympathetic and said she would make sure that the necklaces got sent out. Than nothing. I understand there are scammers out there and that they try to pull fast ones on companies all the time. Whats $436 to a company like this. You wanna know how much that is for me? Half a paycheck. In the end I'm out alot of money and no necklaces. Above and beyond disappointed, heartbroken really. I had called it a loss that's why I'm just reviewing it but I saw a little girl with her necklace and it made me sad all over again.

Thumbnail of user emmas993
1 review
0 helpful votes
December 20th, 2023

CUSTOMER SERVICE IS NON EXISTENT Two reviews. My necklace broke and I had to pay repair as out of warranty, they make you pay return postage also! When they repaired it came back shorter, I complained and they said this is what you ordered originally. I said that's impossible and proved by photos it was remarkably different. They had to make me a totally new one.
On buying another product a locket, the catch snapped and it couldn't be repaired. I had paid for photos to be inserted, this cost me extra, they then blamed myself for how I had inserted the photos. Sent back (paying postage) and now have a refund but it's been a nightmare. On asking to talk to a manager and complain all requests are ignored and complaints.
My original necklace has snapped again (poor quality) therefore I'm drawing a line and never using them again. They didn't even give me any compensation.
During all this my grandparents had both died and I bought the locket from the savings they gave me. I told them this but they ignored as-well. No compassion and arrogance.

Service
Value
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Thumbnail of user shawnr432
1 review
0 helpful votes
February 9th, 2023
Verified purchase

The ring was for a friend, and she loved it. I then bought 6 rings for my other friends. I'm giving them sabbath. I think they are going to love them to.
Thank you

Thumbnail of user bulati
2 reviews
2 helpful votes
December 26th, 2023

I purchased earrings as a gift for my daughter, backed by a 90-day return guarantee. However, due to medical reasons, she couldn't wear them immediately. It wasn't until three months later that she tried them on, only to find one earring was broken and unfit for her ears. When I reached out to the company, they offered a credit, deducting costs due to the warranty period's expiration. Despite my agreeing to their terms and sending the earrings back, all communication from their end ceased. They've completely ignored my attempts to contact them.
What's particularly disturbing is their active suppression of negative reviews on their website, leaving only positive ones. This deceitful behavior led me to take action against the company for consumer fraud and deception. I've gathered the removed screenshots of my honest reviews on jewlr.com to support my case.
It's a disgraceful situation, and I don't recommend anyone to purchase from this company. As promised, I intend to share my complaint and claim across numerous websites to ensure others are aware. Dealing with scammers like this is something I won't hesitate to pursue legally.

Service
Value
Shipping
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Quality
Thumbnail of user johnc926
1 review
0 helpful votes
February 14th, 2018

Overall i give the site a rating of 6, & find that on the higher end without being able to actually see, feel, wear the merchandise which was purchased.

Thumbnail of user renae1
1 review
2 helpful votes
August 2nd, 2020

Ordered a Mother's Ring with synthetic stones. The two rubies arrived a light pink color. That obviously doesn't work in a Birthstone. I tried dealing with the company to replace them, but they simply told me I was wrong. What I saw I didn't see, I guess. They did suggest I buy more expensive stones. It took a few emails to get the form sent to return the ring.

Thumbnail of user adamb2074
1 review
0 helpful votes
March 1st, 2024
Verified purchase

Can't describe how happy I am with my purchase, love it and a year down the line it still looks brand new

Thumbnail of user mikeg186
Mike G. – Jewlr Rep

Thank you for your feedback Adam.

Thumbnail of user samanthaw373
1 review
21 helpful votes
July 7th, 2021
Verified purchase

I bought a Tungsten ring from them for my boyfriend and it cracked within 2 months. They sent me another one saying broken tungsten is a rare occurrence and they're durable. The new one broke again and cut my boyfriend's finger! They won't do anything about it since its past warranty - overall paid $100+ for quality that's $#*!ter and more expensive than Pandora, what a joke. GARBAGE quality, they probably purchase these from aliexpress and resell. DO NOT BUY!

Thumbnail of user carolb3776
1 review
0 helpful votes
February 3rd, 2024
Verified purchase

This company not only creates beautiful jewellery but they stand by their product! Love supporting young canadian companies! Shop online experience was flawless! Love love the product! Will be back to shop!

Thumbnail of user lillianc146
1 review
3 helpful votes
February 20th, 2022
Verified purchase

I purchased a tungsten metal ring that broke within a week of light wearing. I emailed yet they said they couldn't replace or fix it. They offered 30% off if I wanted to purchase the same ring again, but I will not be shopping ever again with this company, and I hope you don't either. A discount doesn't fix my broken ring I spent $180 on. The 30% discount is only about $20. Thankfully they refunded me in full but I'll be purchasing a ring elsewhere.

Service
Value
Shipping
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Quality
Thumbnail of user danield2630
1 review
0 helpful votes
December 1st, 2023
Verified purchase

Accidentally found this company by looking at online jewellery. A stylish range of jewellery and a fantastic personalised selection to make a piece even more special. Ordered a Russian ring necklace with x3 personalised engraved rings which was stylish and beautiful. The piece was on black Friday price with an additional 10% new customer discount added plus a free gift of another necklace which was perfect for my 10 year old daughter. Confirmation email was quick and a very thorough delivery email followed. Received the purchase with in a week which i thought was great service considering it was engraved. Will definitely recommend and use again. Well done and keep up the great service

Thumbnail of user marcv186
1 review
1 helpful vote
November 9th, 2023
Verified purchase

Friendly fast and great result at the end of the process.
My wife loved the gift I gave her. It was our 40 wedding anniversary.

Products used:
Jewelry ring Ruby

Service
Value
Shipping
Quality
Thumbnail of user ericag81
1 review
1 helpful vote
November 6th, 2018

I ordered a good necklace with an inscription on it. The gold plaque was soooooo small you can't see the writing. I had to get a microscope to see if it said what I wanted it to say. When you order the picture looks so much bigger. I would never have ordered it hard I known it would be so small. I ordered make played before and was satisfied. So I ordered again. This time I'm disappointed. Don't know if I'll order again.

Thumbnail of user robino202
1 review
0 helpful votes
March 10th, 2023
Verified purchase

We had a wonderful experience with Jewlr. The ring is even prettier than pictured on line. Our daughter was so happy to receive her very special gift for her Birthday.

Tip for consumers:
Just make sure you order on time for your delivery. This company comes through on time but if you order to late, it won't be their fault.

Products used:
Jewelry

Service
Value
Shipping
Quality
Thumbnail of user grahamt75
1 review
3 helpful votes
August 18th, 2022
Verified purchase

I picked Jewlr because they could make the ring I wanted and deliver it in time for my wedding. Three days prior, the ring did not "pass quality control" and they pushed the delivery date out beyond the wedding. The only good thing is they allowed me to cancel and refund the order and express shipping.

Now I'm left without a ring with 3 days to go.
Thanks, Jewlr.

Tip for consumers:
Don’t use this if you’re in a hurry. They do not create and deliver products within the specified times.

Products used:
Had to go to local jewelry store as Jewlr botched the ring

Service
Value
Shipping
Returns
Thumbnail of user johno131
1 review
1 helpful vote
January 5th, 2017
Verified purchase

Disappointed in the size of the stones verrry small and get lost in the pendant. Customer service is quick to answer, however, they would add stones to make up for size "AT A COST" when initially i couldve gotten 6 stones included in original price (i bought it with 2). Im not a picky person however make it close to the photo or so that people can tell there are stones in it. Yes i understand enlarged to show detail but this isnt the case here

Thumbnail of user cheyennea31
1 review
2 helpful votes
July 19th, 2022
Verified purchase

Hi just ordered this stunning beautiful ring and it came in right on time perfect size as well not gonna lie I was a bit worried it wouldn't show up overnight like I paid but they did not disappoint I was just so excited to get my new wedding band ring after my original one broke but with this ring it's even better on my hand then the website I would definitely buy from them a thousand times more I'm so excited and more thank you jewlr for your amazing experience

Service
Value
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Thumbnail of user carsonc40
1 review
10 helpful votes
May 5th, 2021

If I could leave a 0 star review, I would. This is by far the cheapest and worst product I have ever purchased. I purchased a necklace for my anniversary and it broke on the first time it was worn. Nobody should ever waste their money on a product this cheap, especially when it is expensive to purchase. Zero quality. Now, they are charging me to return it. I have no idea why I would ever purchase from them again.

Service
Value
Shipping
Returns
Quality
Thumbnail of user michelleusername1
1 review
7 helpful votes
June 2nd, 2023

I wrote a review on Jewlr.ca on February 4,2023 for the Janelle style ring entitled "Close Enough". Now 3 months later, after typical everyday wear, I have to change my review to 1 star. Not surprisingly, when I try to submit a negative review on the same website, it is removed within a few hours.
The Sterling Silver was only a coating; the ring is not solid silver. The coating has completely worn off! I had been thinking the ring was getting tarnished and did a thorough clean using a microfiber towel, water and baking soda. I want to add that there were no cleaning instructions included with the ring. Anyway, the ring remained dull after cleaning and when my husband and I looked at it closer, we realized that the ring was only silver plated and it's just dull metal underneath.

So my former 5 star review needs to be updated. This is NOT Close Enough and is in fact Not Acceptable. Unfortunately I'm disappointed with the quality, value and longevity of this piece.

The attached photos show the dramatic difference between the first week of having the ring and 3 months later.

I've asked for my money back and have submitted a complaint with the Better Business Bureau.

Products used:
Ring

Service
Value
Shipping
Quality
Thumbnail of user jaimer61
1 review
0 helpful votes
September 20th, 2019
Verified purchase

Great company to deal with from start to finish! My jewellery arrived on time and was beyond my expectations. I also received a lovely necklace as a free gift which I gave to my daughter and she was thrilled with it Any questions I had were dealt with promptly. I will definitely be ordering again. Keep up the good work guys

Thumbnail of user paulah778
1 review
1 helpful vote
January 9th, 2023
Verified purchase

One very happy customer here…I ordered a name necklace, but once received, I decided I wanted the thicker version. Got in touch with Customer Service and from the get go they were AWESOME… it was an easy return, they paid for the shipping and the refund didn't take long at all! Once I received my refund, I ordered the thicker version and it will be arriving tomorrow :) The best experience from beginning to end :) ty!
JEWLR you ROCK!

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From the business

Jewlr specializes in selling high quality personalized jewelry. Browse infinity rings, mothers rings, promise rings, heart pendants, name necklaces, name bracelets and birthstone jewelry for anniversaries, birthdays, engagement and wedding gifts.

Company Representative

Thumbnail of user mikeg186
Mike G.
Typically does not respond to reviews

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4.0
1,161 reviews
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