Barbara I.

The original ring order arrived with some finishing issues. After sharing photos of our concerns, customer service was prompt to provide return Instructions for repair. Additionally, we needed the ring two sizes smaller. Jewlr also promptly refunded the premium for the size originally ordered. After about 2 weeks, we inquired as to the status of the repair and within hours we received a reply with the estimated date of delivery. We had an upcoming family reunion over the July 4 holiday and very much wanted to share this occasion with them. We asked if possible, could we receive ring on or before July 3. Again, within hours of our request, customer service said delivery could be expedited for July 3. The ring arrived as promised and was exactly what we hoped for! If customers are looking for quality, value and excellent customer service, look no further. Thank you Jewlr for an outstanding experience!