Piece looks great. Fast shipping great costumer service.

I have encountered the most unpleasant experience with Rose. She and Sophia are the worst. I requested to speak to another representative and she refused and mentioned that she is not allowed to transfer calls. She refused to let me speak to a supervisor after I told her that her customer service was horrible and she then tried to tell me that she can prevent me from calling the company because I insulted her by telling her the product was not correct and that she was unprofessional in the way she handled it. I've done business with this company for 2+ years. Spent thousands, even still, Rose and Sofia are the most confrontational people I have ever dealt with when it comes to my concerns about the products received. Most of the products I received are great but some are not consistent with the size advertise, from the nameplates, the rings and the stone. I have provided photo evidence and still get push back from Rose and Sophia. Michael, Danielle and Luna are consistently great!
I hope you have our, Rose and Sophia's conversation on record and can see that I was not disrespectful to her but very honest about letting her know about their unprofessional behavior. My husband tried to speak with her to ask for corporates number and she refused to do so. This by far was the worst experience I have had with this company. I only want what I paid for without someone who wants to be confrontational about it. I've purchased several necklaces, rings and just sent my nameplate in for repairs and when I received it all the upgrades were not done, namely the thickness, from a. 46mm to a. 81. I told Rose my concern and immediately she argued with me that I was incorrect because she read that it was done. I asked her if she saw the item when it was done. She said no, so I asked her how would she know, stumbling over her words she mentioned that she does not supervise the production team. I asked if she could just send the repair form, as I paid $96 for an incomplete upgrade. She mentioned that I would need to seek out measurements for the necklace to prove it, even though I have a necklace from them that is correct,. 8mm. Needless to say, I've done just that and, in fact, the measurements are wrong. Go figure. By the way, Rose claims that she sent a repair form to my email twice and I never received it. What bothers me even moreso, is that I have 3 other repairs I've not received yet. It seems as if she, Rose, has taken this personal, trying to make it difficult for me to get a simple resolution due to her ego, instead of concentrating on providing good customer service and a solution. It's sad that you have someone like this representing your company..

I was hesitant on buying from this vendor as I experienced early "red flags" with their website. I created an account and saved items I had designed. I logged back in on different occasions from the same device to the website and "my favorites" showed "empty"? It wasn't until I received an email with a promo code "CART15" (15% off) that I decided to revisit the website. I designed a ring and because I could expedite shipping to arrive a day before Mother's Day, I proceeded with purchase. Knowing that the website could be problematic, I made extra sure to double check all details associated with the ring.

I received an email with the order information. That's when I noticed the completely wrong ring had been purchased! The wrong design, metal, stones, engraving, and size! You can imagine my shock and panic having spent $257 on the wrong ring! The wrong ring was similar to an item I saved in my very first visit to the website but I never had this ring in my cart to buy. When I went back to the website I noticed more discrepancies. My rewards kept changing. I saw "Rewards $5" then "Rewards $17"?

I tried to place a new order but now I wasn't able to choose the $25 expedited shipping for day before Mother's Day delivery. It was 10 o'clock at night so I had to wait to call customer service and speak to someone directly until they opened. I called the following morning. The customer service Rep could not explain why I was having issues. She mentioned they were having issues with the website on how it was working if accessed via Google Chrome vs Safari. Apparently Safari, which I was using, had reported issues. Was this to blame? She refunded me the money but was unable to give me the expedited shipping on my new purchase to arrive before Mother's Day. Earliest delivery now is days after. I asked to speak to the manager. I can't believe they were not going to accommodate me with the same shipping time I had originally purchased when It's their failed systems fault I'm in this position. I was transferred to the manager Mike.

Mike got on the phone and offered no apology, understanding, or resolution. I began explaining my issue in which he interrupted me numerous times. He basically told me that it was "impossible" for the website to have any errors. This was all user error and put the blame on me. I pointed out all the discrepancies that I encountered. He argued with me for 30 minutes then tried to dismiss me.

In an attempt to end the conversation he offered a 15% discount. I pointed out to him I already had a 15% discount applied to my purchase. Again he argued with me and a matter of factly, told me "no I didn't!" I read to him the promo code (the same one he was going to give me) and what my confirmation email showed the discount to be. How is none of this showing in the system? Same system that makes "no mistakes".

After a lot of pleading Mike agreed to "see what he can do". I had to reorder my ring and I was assured he'd personally try to push things along in order to ship on time. I find it extremely hard to believe a company as efficient as Mike proclaims would not be able to correct an order that was only placed 12 hours earlier. I'm essentially replacing an order they have already compensated the time/labor on. They hadn't even begun processing the ring.

After 30mins Mike called informing me my ring cannot arrive before Mother's Day. He sounded pleased to deliver the bad news. Mike offered an additional 10% off and suggested I print a picture of the ring to gift. That is a pathetic alternative. He refused to let me speak to his boss. He blatantly said "I'm not letting you speak to her."

I have $500 tied up in processing on a ring I've had to order twice. I've invested over an hour in trying to reason with a disappointing, unprofessional, and disrespectful representative. I wish I could let his boss or the owners know what a true disservice Mike is doing for this company. I've never spoken to a person of management so ill prepared and disinterested to do their job. Instead of diffusing and resolving the situation he escalated my dissatisfaction and frustration. I'm disgusted and in complete disbelief that I had to endure such incompetence. Above all this has ruined My Mother's Day.

The kicker, they are still advertising delivery still available before Mother's Day on the website!

As a Canadian, I cannot believe I have not ordered from this wonderful online store in the past! I was searching for a disc-shaped pendant necklace in 14k rose gold, for under $200 CAD. No matter where I looked, I couldn't seem to find anything that had an interesting design while also being of decent size and quality. But then, I made it on to the Jewlr website!

There were several attractive options to choose from, and I immediately fell in love with the embossed monogram pendant. Jewlr allows you to customize the style of your chain as well as the length, and I opted for the 16-inch diamond-cut cable chain. This cost a bit extra, but I didn't mind as I did shop the holiday sale. When all was said and done, I paid just over $160 CAD (~$120 USD) not including tax. After taking a look at retail options and even other direct-to-consumer options, I am confident in saying that a similar necklace easily could have cost $400 CAD (~$300 USD). Jewlr estimates the retail value of this item at about $360 CAD (~$270 USD).

All items also ship with a free piece of costume jewelry which I personally will not use, but still appreciate as a thoughtful gesture. This is, by far, the best value I have seen anywhere.

It took Jewlr less than 4 business days to create and ship my order. It is worth noting that I was able to easily make modifications after placing my order, which has not been the case with other jewelry retailers at which I have shopped. Customer service was also very pleasant and helpful.

The order shipped for free with FedEx, and would have been delivered on a Friday after 4 business days. However, FedEx ran into a delay due to holiday shipment volumes, and it was delivered the following Monday instead.

I don't have much to say about the packaging, minimalist as it is. If the item is a gift, you can request a box or other packaging prior to placing your order, but I had no need for this. The necklace came in a velvety pouch, neatly tucked into a simple black sleeve. On the other side was the free gift, the Certificate of Authenticity (signed in ink), and a second card describing the attributes of my piece. Simple, informative, and effective!

Lastly, the product itself!

I was definitely not expecting it to be so beautiful. I was worried about the pendant being too small, but it is exactly the size I was looking for. The embossed monogram is flawless, and looks just as I imagined it would. The finish is perfect, with an extremely high shine. The chain is extremely glittery and well-soldered, with very fine links. Also, the rose gold is such an unexpectedly lovely pink! Rose gold I have purchased in the past has been much more yellow, and I absolutely adore Jewlr's combination of alloys.

Overall, I could not be more satisfied with my purchase. This is a special piece that I hope I will have forever, and it is pretty neat that it was made in Canada. Many thanks to Jewlr for making my vision a reality. Very happy I decided to support a domestic business!

I hope I don't have to send it back and get my money back. I hope my hunny likes it :) !"!"

I love it just that it come on Valentine's day and I picked one one day shipping shouldn't it come on Sunday or Monday not Tuesday

I love the designs! ILOVE THE DESIGN AND MY GIRLFRIEND WILL LOVE IT EVEN MORE! YOU CAN CONTACT ME ANYTIME!

They are very helpful with getting my ring resized, and respond quickly to emails.

Purchased for my wife lovely... thankyou

Happy thanks!