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JewelryRoom Reviews Summary
The company has garnered mixed reviews, with a notable divide in customer experiences. Many customers appreciate the quality and appearance of the jewelry, often finding it to be a good value compared to retail prices. However, significant complaints center around shipping delays, poor communication, and issues with incorrect or missing items. Customers frequently express frustration over the lack of timely responses from customer service, which exacerbates their dissatisfaction. Overall, while the product quality seems to meet expectations for a majority, the company's customer service and fulfillment processes require substantial improvement to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Quite pleased with the outcome. Communication with The Jewelry Room was resolved
I cancelled my auctions and was promised refund which I have never received.
I am very disappointed with it the bracelet is noting like it looked on line it is very small and insignificant I certainly wont shop there again and what is more it didn't list that it was American dollars so it cost me twice as much in Australian Dollars
I still didn't get them still didn't get them still didn't get them
I purchased over $1000 in jewelry in the last few months. I returned 2 items which were received before the end of October 2023. Were 1/2 way into December 2023, still no refund. I've emailed them 8x, they say no problem, still nothing. One of the rings I purchased and wore about 3 days lost the stone today.
I had a coupon for free shipping. I bought two different items that closed at two different times. I still had to pay shipping for one but they were both shipped in the same package. It should never have cost me an extra $10.
I have won several bids during the time i have been a part of Jewelry Room and all the jewelry is exquisite. My only advise is to read the descriptions very carefully and bid based on the actual description given. Also do googles search on items in question. Get all the possible info you can before bidding. If you really like an item watch it all the way to the end of the bid as some people wait till last minute to place bids so they have better chance of winning at lowest bid price.
They are ok at times somewhat confusing but never got burned communication is kind of okay.
Over the years I bought thousands and thousands of jewelry and most of the time I was happy with the purchases and I was charged accordingly. But my last purchase not so much you charged me more then my items were worth so I'm rethinking if I should continue buying from you?
It was great to remain in the privacy of my home and review so many jewelry options. The choice was diverse as were the price points. I was able to purchase some unique products without a sales person breathing down my neck. When I did have a minor problem it was resolved at customer service in about 24 hours.
The jewellery I have purchased many times is beautiful. The prices I paid for each piece is excellent.
My merchandise was received in a timely matter and in excellent condition.
All my many jewellery purchases have been lovely. Everything is received in a timely matter. I love my jewellery.
Some items I have purchased I have been extremely happy with. Others I would not have paid what I ended up paying for them if I saw them in the shop, sometimes the pictures are very deceiving.
Most of my purchases, I am very satisfied with however, you do get the odd purchases that are disappointing, especially when it comes to chains. The pictures are blown up and the measurements aren't in the description and they are very very fine.
A $20.00 bid cost over $40.00 with all your hidden fees. You need to show total based on your fees.
Shipping takes weeks.
Purchased 18K diamond moissanite earrings. Upon receipt I found PLASTIC BACKS for these earrings. NOT IN DESCRIPTION! Expecting 18K backs as I am allergic to certain plastics. Earrings cannot be worn without purchasing backs.
The bidding is pretty easy. The exchange rate from American to aud needs to be calculated by yourself, before you reach the final stage of check out, it
The products had been a mystery bag. They came within three days but the quality of product was not worth what I paid for it!
I get what I pay for, and no complaints so far, with great customer service!
I shopped, I liked what I saw, then I purchased, I was happy with what I received, it was genuine!
Ships fast ne very had to call customer service products is as described
I was able to easily get around the site. When I chose what I wanted I had no problem checking out.
From the business
Discover incredible deals on a wide range of products at our online auction site, JewelryRoom.com. We offer authentic solid gold and real diamond jewelry, as well as cameras, electronics, gadgets, watches, bankruptcy items, and antique items. All our auctions start at just $1 and have no reserve prices, allowing you to purchase products at the best price and buy jewelry of your choice at a price that fits your budget. Don't miss out on this opportunity to shop comfortably from the convenience of your own home and save big on high-quality items.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members