I bid on two necklaces and exited about the size on the necklace on the picture. It wasn't until I pay for the bid that I notice the weight of the item. When I received my order my disappointment was even bigger, the item was not what I was expecting. I did test it and yes, it is real gold 18k but the size is not of my interest.
In some cases you have charged me $ 25.00 US dollars freight for each item and sent two items in the one shipment. I should receive a refund.Regards Ty Callander.
It took a bit of time to receive my first package that probably was my fault over extending my limit(what can a girl say)
I am so very PLEASED with my purchases & in fact I have now gone down to the ONE supplier.
Thanks Jewelry Room Team
The say you get what you pay for is exactly the slogan this company should have on their webpage. They are cheap but unfortunayey yes the comany is also cheap. This company does not communicate other than their standard scripted answers. There delivery time is not what they state on their webpage. Beware, you are not getting a bargain.
I am very disappointed with it the bracelet is noting like it looked on line it is very small and insignificant I certainly wont shop there again and what is more it didn't list that it was American dollars so it cost me twice as much in Australian Dollars
Thank you for your attention. If he found me, I comment, with my purchases, only two things that I do not understand. 1. FIRST THE DELAY WITH THE ORDERS AND THE OTHER VERY DIFFICULT TO UNDERSTAND WHAT HE SENT ME. It has no relationship with what I received. Another thing is that the discount coupon, otherwise everything would be fine if he didn't offer for these two things would be much better. But that two, six weeks is not true, but thank you for everything. A warm greeting, juan
I'm looking for a package that I need by June 6. It has not shipped, yet other orders placed after this order have shipped and have been received.
Its now been 8 weeks & still no refund & no answers. According to my return tracking they received my return on June 29th. Everytime I reach out to their customer service with questions like "is it possible your shipment department made a mistake or lost my return" I get just a standard, the same standard answer which is "If our shipment dept. confirms your return we will let you know" which is no answer. They have my return & my money. The Better Business Bureau tried to get involved by contacting them and they ignored their messages. Any reputable company would take the tracking showing delivery & issue a refund. This company will not even answer questions like how long do refunds usually take etc. Its like they have a book of standard sayings and thats it. I need help getting my refund but I no longer know really where to turn. If any one has suggestions Im open to them. In the meantime think long and hard about buying from this company. Ive heard of fake gold & gems so what seems to good to be true & then theres me. If you have any trouble and you need to return good luck. I did everything right getting company approval to return. Sending with a trackable label & Im out $135. Use me as a BUYER BEWARE
"OWED $135 BUYER BEWARE" Thank you Arthur L for revising feedback back to 5 stars. We still want to public comment to apologize with your earlier experiences with JewelryRoom. We are aware the process was much slower than expected due to the Globe Virus. Althrough we have 100% fully refunded your invoice. In the past, all returned items must be carefully review by our jewelry expert to ensure the item is legit. We have also learned how to improve and speed up our return policy. Thank you for your understanding. I am very sorry, that you have to go through these procedure. Once again, so sorry. Mahalo! JewelryRoom
I ordered a fairly expensive emerald ring from Jewlery Room. I waited 5.5 weeks for a delivery. When it came the emerald was a milky lime green so I contacted customer service who said could return no problem. I enclosed a copy of the invoice & the customer sevice email & mailed with USPS & it was delivered to them on June 29th. I waited fot my refund but it didn't come. As of today its been 29 days. They refuse to refund my money saying it has to be confirmed by their shipment dept. When I ask how long that will take or ask for a supervisor I get no response. Ive sent them proof of return & delivery but they are refusing I am at my wits end & I don't know what to do. Ive thought about calling my local news station which helps getting money back & contact the Better Business Bureau & FTC & States Att. Generals Office of Hawaii for unfair business practices. I shouldnt have to do this to grt an approved refund. BE CAREFUL BUYERS IF U GET DOMETHING YOU DON"T LIKE OR IS WRONG GOOD LUCK GETTONG REFUND
These guys constantly promise and don't deliver. They lie constantly and can't keep track of anything.
Warning: stay away from these people...terrible quality...even worse service.
Hello Jack D. And Readers, Thank you for bringing to our attention. To fairly address the issue, please allow us to acknowledge it with feedback.
Customer said,
"These guys constantly promise and don't deliver. They lie constantly and can't keep track of anything.
Stay away from these people...terrible quality...even worse service."
JR Service Team,
"We do not understand why Jack accuse JewelryRoom as worse customer service? Our email history record only shows that Jack has responded to our message once. PLEASE SEE LINK https://www.livehelpnow.net/lhn/ticketsdisplayticket.aspx?lhnid=8253&tid=8d74770a-ff8e-44c3-99c6-c1216bcc10ff "
"Jack D. Has purchased 60 items within 10 invoices from JewelryRoom between the May 2023 to July 2023. 100% of all his orders has been shipped timely. Jack submitted this feedback on Aug. 7,2023. His last invoice was purchased on July 25,2023 and was shipped out on July 27,2023. As of Aug 6,2023, his order status of the July 25th order... Currently, In the United States, Arrived at processing centre (inward office of exchange) Therefore, it is shown not yet delivered. But shall be deliver within 2-4 days."
25-JUL-2023 14:35 PURCHASED 8 ITEMS, AMOUNT $189.43
27-JUL-2023 16:38 POST OFFICE Posted (Handed over to carrier / Left for destination)
06-AUG-2023 00:05 UNITED STATES Arrived at processing centre (inward office of exchange)
11-AUG-2023 12:52 UNITED STATES Delivered
"If any question regarding purchase, please login and review shipping status or contact us at https://www.jewelryroom.com/helpdesk/ "
Remember, if there are any problems with our products, we have our customer service department handle the issue with an average of 6 hours reply and follow-up.
Thank you readers, for giving us a chance to address and correct this feedback.
With thanks and appreciation.
JewelryRoom Service Team
Ok so i wone a auction but because you wouldn't except my debit card for three days theni lost my itom that i had wone and then you put a 30 points against me so now i dont have a perfect score against my name but ast the time ran out you let meto use the same card on my next item
Hello Anthony M. And Readers,
Thank you for bringing it to our attention. To fairly address the issue, please allow us to acknowledge it with feedback.
The customer basically saying,
"He won an auction, but wasn't able to complete his payment. As the result, he lost the opportunity of checking out. Also gotten remark as non paid bidder"
JR Service Team,
"First, thank you for your business. Today we have reset and removed the remark as non-paid bidder."
"Anthony M. Had a total of three paid invoices during August 2023, which all had been successfully shipped in August 2023."
"One of the unpaid invoices of $64.25 with multiple attempts of failed payment, was shown in our payment gateway data.
For all the reasons why his payment cannot be processed, due to insufficient funds
On August 18, between the time 14:04 to 14:26, within 22 minutes and 10 attempts, his payment failed due to insufficient funds.
On August 18, between the time 17:02 to 17:28, within 26 minutes of 5 attempts, his payment failed due to the same reason of insufficient funds.
The best way to resolve this issue, is to contact your credit card bank by phone to verify why the amount is unable to process.
Very often, even if the cardholder deposits funding into the credit card. The bank may not process immediately. Therefore, may cause issue with payment. It's best to contact the bank.
As for fairness, receiving 1 star negative feedback is really unfair if the issue is not within our control.
"If there are any questions regarding purchase, please contact us at https://www.jewelryroom.com/helpdesk/ "
Remember, if there are any problems with our products, we have our customer service department handle the issue with an average of 6 hours reply and follow-up.
Thank you readers, for giving us a chance to address and correct this feedback.
With thanks and appreciation.
JewelryRoom Service Team
I use to purchase regularly but it has obviously changed hands. Response time is slow and shipping comes from another country and takes a long time. Shipping is also more expensive now.
After contacting for items not recieved company sent a opened unsealed package with no product in it. I have vidieo and a locked mailbox. Jewelryroom.com is really RTOVERSEAS INC. But the BBB doesn't show they are a business. I've filed with the BBB USPS INSPECTOR GENERAL AND FTC. Anyone getting scammed by jewelryroom.com should do the same don't let it go. By my calculations they have ripped off an extremely large amount of monies from consumers.
I asked for them to look up a email I got for a discount that I must have deleted and they gave it to me, thats tells me they care about their customers.
This is a beautiful well described with paperwork. What else could I ask for. The whole experience was very easy and quick.
Besides the fact that it took a month to ship, the moissanite is beautiful. Not so sure on the band as it seems a bit flimsy even for gold, but I'm planning on removing the center stone anyways.
I have only received a couple of my items but they are both gorgeous. Fairly quick postage only a couple weeks, not bad considering they come from overseas.
I was purchase on 03/12/21 https://www.jewelryroom.com/product/4/5-CT-CHOCOLATE-DIAMOND-14KT-SOLID-GOLD-ETERNITY-RING/*******/. Now today is 08/05/22 still haven't receive anything, where's my purchase?
Very good, customer service is excellent. Shipping is a slow, but I understand why. I do not like the 'created gems' placed on your jewelry, nor the 'gold plate'." placed
I was keen to obtain a gold necklace for myself and spotted one in the Jewelry Room so I bid on it with no expectation of success. I was successful and received the item promptly. However I realise now that I should have identified exactly what the item was as it was unsuitable for me but will be of some use to my wife, Also did not realise that my bid of $50AUS would be converted into USD and actually resulting in a final cost of $120AUS.
I have made numerous purchases but some of them have said they were shipped but the Tracking Number that they give is NOT IN EXISTANCE EITHER! I have sent numerous messages to Customer Service and have not gotten anything back.
Hello Robert N. And Readers,
Thank you for bringing it to our attention. To fairly address the issue, please allow us to acknowledge it with the feedback.
Customer said,
"NO responce from Customer Service!"
JR Service Team,
"We have checked and searched our email system, found no email from Robert N. But we do have a record of Robert N contacted us through our eTicket system. Please see link https://www.livehelpnow.net/lhn/ticketsdisplayticket.aspx?lhnid=8253&tid=0c5ff63f-dfad-4270-9ace-e0779f071e93
As you can see, there might be some misunderstanding due to Robert's email unable to see our replies. Jewelryroom has used a reliable eTicket email system to ensure all inquires are properly handled.
On March 8 and 13,2023, we have contacted Robert, but did not receive any reply from Robert.
On March 25,2023 Robert has contacted us regarding his shipment. Due to the weekend, we have replied on March 27 and directed him how to view his shipment tracking online. That was our last heard from him.
Therefore, we believe it is a misunderstanding in communication from not getting our response from his email provider.
Customer said,
" it is NOT A GOOD DEAL BECAUSE THEY DO NOT DELIVER THE ITEMS!"
JR Service Team,
"Robert has also made several purchases between March 2023 to July 2023.
To be exact...
March 2023 - 2 Invoice Purchases
April 2023 - 5 Invoice Purchases
May 2023 - 16 Invoice Purchases
June 2023 - 13 Invoice Purchases
July 2023 - 1 Invoice Purchase
Total 37 Invoice Purchases and of those 37,36 invoices has been shipped with tracking number for all shipments.
July 2023, 1 invoice has not been shipped yet, because was purchased yesterday. This invoice will be ship out soon. Thank you!
Robert, please kindly search our email, may potentially felt in your SPAM box, feel free to re-open eTicket if any question which we can assist. Thank you again!
And also Thank you readers, for giving us a chance to address this feedback.
With thanks and appreciation.
JewelryRoom Service Team
The jewellery I have purchased many times is beautiful. The prices I paid for each piece is excellent.
My merchandise was received in a timely matter and in excellent condition.
All my many jewellery purchases have been lovely. Everything is received in a timely matter. I love my jewellery.
Overview
JewelryRoom has a rating of 2.6 stars from 223 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with JewelryRoom most frequently mention and 18k gold. JewelryRoom ranks 12th among Auction sites.
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- Honolulu, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Peter S. And Readers,
Thank you for sharing your feedback. Please allow us to address the issue and share our response. Thank you!
Customer said,
"They are cheap but unfortunayey yes the comany is also cheap."
JR Service Team,
"Due to lack of information, and unable to confirm if Peter S. Actually made any purchase from JewelryRoom. But we will try our best to address the issue."
Peter S. Has submitted a review on Oct. 15,2020.
Our JewelryRoom database has shown there are a total of six customers by the name Peter with last name "S" initial.
1) Peter SciXXXXX, first purchase since 2014 (No signs of reported case, No Refund)
2) Peter SkoXXXXX, first purchase since 2013 (No signs of reported case, No Refund)
3) Peter SmXXXXX, first purchase since 2023 (No signs of reported case, No Refund)
4) Peter StXXXXX, first purchase since 2014 (No signs of reported case, No Refund)
5) Peter StoXXXX, first purchase since 2012 (No signs of reported case, No Refund)
6) Peter StrXXXXX, first purchase since 2018 (Opened Tickets, Request Return and Refund)
Based on the information above, and the eTicket writing style, it appears #6 Peter StrXXXXX maybe the person wrote this bad review. Assuming this is the customer who made this complaint.
By the name of Peter S. Has made this purchase below...
1 CT DIAMOND SOLITAIRE 14KT SOLID GOLD ENGAGEMENT RING
https://www.jewelryroom.com/product.php?aid=463500
Customer said,
"This company does not communicate other than their standard scripted answers. There delivery time is not what they state on their webpage. Beware, you are not getting a bargain."
JR Service Team,
We have also communicated with him back and forth four times during this period in trying to resolve the situation. As a result, we have accepted his return and have fully refunded his purchase during that moment and he has also returned the ring.
REFUNDED Transaction ID: 52H51365CN247911S
Conclusion:
The customer bought the ring, found unsatisfied. After our email communication, we immediately fully refunded his order.
To be honest, this 1 carat diamond solitaire solid gold ring was purchased way below our cost.
For less than $1,000 this is the actual YouTube video of this solitaire 14kt solid gold ring.
https://www.youtube.com/watch?v=L2ilApfuquA
You can also see the video from the product page, item 463500
In my experience, product satisfaction is not that easy, it can be complicated. Personally, I believe this one carat gold ring is a great deal. Anyway, we fully refunded this customer a long time ago.
What do you feel? Do you think this one carat diamond gold ring is worth buying?
Thank you readers, for giving us a chance to address this feedback.
With thanks and appreciation.
JewelryRoom Service Team