It's not what it shows in the picture. When I got it, I was surprised at how small it was and that the tip is too much to find out that other places don't charge this money, in any case, it's not worth the money we pay.
I'm not happy with delivery. Three last times I had issues with FedEx. Plus it took more than a week to clear customs etc. I prefer DHL.
Im discouraged to make purchases when I think of the hassle I get with the local delivery, phone calls, mails etc with FedEx
Thanks
Hello Abbass A. And Readers, Thank you for bringing to our attention. To fairly address the issue, please allow us to acknowledge it with feedback.
Customer said,
"I'm not happy with delivery. Three last times I had issues with FedEx. Plus it took more than a week to clear customs etc. "
JR Service Team,
"We do not feel this is a fair feedback about our delivery. We have shipped his 2 orders at a very timely matter. Here is why..."
Two orders was made on Febuaray 13,2023 and July 6,2023
"This customer shipping location is to Port Louis, Mauritius. Which is an island country in the Indian Ocean, located off the eastern coast of Africa. Physiographically, it is part of the Mascarene Islands."
Any shipment at that location will require a very strict custom rules. Feel free to take a look at these 2 recent tracking FedEX orders and the delivery time using the 2 links
https://www.fedex.com/fedextrack/?trknbr=772667663500&trkqual=2460133000~772667663500~FX
https://www.fedex.com/fedextrack/?trknbr=771382489348&trkqual=2459999000~771382489348~FX
As you can see, the issue is their local country custom, not us as seller. Although, we try our best to make delivery as simple as possible for unique country.
"If any question regarding your orders, please login and review shipping status or contact us at https://www.jewelryroom.com/helpdesk/ "
Remember, if there are any problems with our products, we have our customer service department handle the issue with an average of 6 hours reply and follow-up.
Thank you readers, for giving us a chance to address and correct this feedback.
With thanks and appreciation.
JewelryRoom Service Team
I have bought 13 items from here and out of the 13 items, around 6 being rings, 3 of the ring's stones have fallen out within the 1st week of wearing them. Other than that, it's an easy site to use and bid on. Thanks.
The photos of the jewelry are very enlarged and not at all representative of what you are going to get! The necklace I thought I ordered was about as thin as a human hair with the tiniest 'gold' balls that it made me laugh! I learned a huge lesson about trusting these offers and I AM DONE.
I have never seen anything like this. This business should be SHUT DOWN. Really BAD, BAD, service. They do not respond to emails. The phone number changed. Items not as described. Fake bidding information. The owner should be held accountable. DO NOT BUY or you'll be sorry as I am.
The Jewelry Room made the whole process easy, from the first bid until the delivery (when the parcel was carefully placed in the safe shelter outside my front door). The item I received was beautiful, true to the picture and true to the description. The payment process is easy to follow and it doesn't take long to fill in the necessary details.
Some items won in bid delivered. Others not delivered as apparent the item was not even manufactured and then lated advised the order cancelled. However refund was sent. Have not yet received and not advised which item/s are missing. Why have an auction when items not available.
OK! I really don't care for rings that are plated because the plating always rubs off then they look like CRAP. I like the stones in these rings.
The only thing I really didn't care for is you shipping, $20.00 for your first item then so much for each item afterwords. Gets expensive and your paying more for shipping than you pay for the items.
The necklace is pretty and the Swarovski crystal is sparkling. However, the chain is not even while the chain is fasten on both sides of the stone, which mean I can't adjust the length of the chain. When I was wearing it, the stone is not centered on my chest. It kept off the center.
I requested a refund on this chain it was paper thin couldn't even see it so was very disappointed.
Before this bought a necklace that was over a thousand dollars was supposed to be valued at $15.000
Certainly not.
I have purchased 2 items on line from this company, 18ct gold studs and a 18ct gold bracelet as a present for my wife on our upcoming 50th wedding anniversary. The bracelet is so small, it would be hard pressed to fit a baby let alone my wife's wrist. The photos on line do not represent the actual size, I believe they have all been photo shot, never again will i purchase anything from this site.
Also I believed all items were priced in AUD, what a shock i got when I was charged more for conversion into Hong Kong or American dollars?
I don't think they are very good when it comes to business. They don't hesitate to take their payments. But they definitely procrastinate when it comes to sending your items. I have sent multiple messages to their customer service. All they tell me is that they are waiting for New York postal service to ship the items. I have googled them and no company comes up for their shipping company. Highly ridiculous!
Hello Candis R. And Readers,
Thank you for sharing your feedback. Please allow us to share our reply. Thank you!
Customer,
Customer Candis R. Purchased a total of 8 jewelry items from JewelryRoom between the month of August 2021 til November of 2021. She is very upset about the delayed shipment.
JR Service Team,
Yes, customer Candis did make purchases from JewelryRoom. Orders shipped on-time, but few of her items got delayed.
Candis has also contacted us 8 times between August 29 to December 2,2021, although our staff each time has replied to all of her emails within 24 hours. Unfortunately, we may not have handled the situation correctly.
Therefore, we sincerely apologize for the delay and mis-handling the situation.
We have no excuses, no explanation, nor does the customer want to hear our excuses. Bottomline, we did not deliver her orders timely. We apologize and are sorry for this matter.
But what actually happened to her orders?
During that time, our diamond vendor from New York City had items to be sold in JewelryRoom. They were having issues with U.S. customs and shipment during the heavy global virus period. With the new shipping restrictions and rules, which has caused many interruptions to our transition.
It is like eBay. Usually the vendor will list items at our auction, and then ship them to JewelryRoom for verification. When the auction ends, we will ship the verified item to the winning customer.
What have we improved due to this situation?
Because this situation has occurred a few times in the past, we now no longer list an item for our vendor into our auction, if the product is not in our hands.
We have fine tuned our system since last year 2022.
Thank you for the feedback as JewelryRoom continues to improve to better serve you and our customers.
With thanks and appreciation.
JewelryRoom Service Team
The clip which was attached to the opal ame off as soon as I tried to take it out of the little plastic bag and the whole piece is now unusable. I did not have high
Expectations, but the piece was bad quality and a waste of money. Sorry about that
But it is what it is
Over the years I bought thousands and thousands of jewelry and most of the time I was happy with the purchases and I was charged accordingly. But my last purchase not so much you charged me more then my items were worth so I'm rethinking if I should continue buying from you?
The pictures on the website look good.
The prices are so cheap... and there is a reason for this - the stock it terrible.
I ordered a ring for $200us I waited 8 weeks, the good I received were shipped from Hong Kong - on opening the parcel the ring was terrible - I wouldn't even wear it - terrible quality & cheap looking - think kids jewellery & the worst thing - there is no returns details & the website doesn't even have a contact us page.
Be warned - this is a rip off!
I can only conclude that all the positive reviews are fakes!
So idisappointed!
Not good I have been waiting on things o ordered beginning of last month
Still waiting for my ring from 3weeks ago I ordered and payed it and I have not even got it cost$372 and they said it has to came to the office to be shipped out. People need to tell the truth stop ripping people off with your jewellery. I thought this was great to buy a beautiful from this company but I was wrong. Brought my first ring. And it was a fake I put in on my finger and it broke. I was supposed to be 18ct. Well that was a joke. Payed $250 I would like my money back on both stop disappointing people. I'm discussed in this company
I received jewelry that wasn't marked for the 18k gold. Looks as if the had just made it. Has 3 holes on the band. No certificate like stated on auction itself. I'll have to have sent out to make sure it is what they said it is. I've bought 2 rings and 2 necklaces expecting what the info on the auction to be accurate but once I finally navigated through the site and finally found faq page is said they don't send the certificates. They should have to be completely up front. But obviously they don't! I tired to contact jewelryroom but the every time I tried to click on the contact it would kick me back to the main page. I eventually gave up
The PJR is very DECEPTIVE. Whether you say it is not related to the value of the item or not - t is assumed it has some relationship to the item - or why put it there. If it is used by you as a come-on at shows - then it is out and out FRAUD and DECEPTIVE. You need to put a REAL RANGE OF THE ITEM VALUE, as well as a search for what similar items may have sold for in the past. Without that information, I will NOT BE BACK.
Love the sight and was able to find beautiful pieces, however, it would be great if orders could be paid for in installments, and once paid in full the order should be shipped.
Overview
JewelryRoom has a rating of 3.2 stars from 222 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JewelryRoom most frequently mention and customer service. JewelryRoom ranks 12th among Auction sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sareh K. And Readers,
Thank you for bringing to our attention. To fairly address the issue, please allow us to acknowledge it with feedback.
Customer said,
"It's not what it shows in the picture. When I got it, I was surprised at how small it was and that the tip is too much to find out that other places don't charge this money, in any case, it's not worth the money we pay."
JR Service Team,
"First, thank you for visiting us at JewelryRoom"
"Sareh K. Has won a beautiful genuine pearl 18kt solid gold pendant for only $16 from our auction. The item was shipped timely within a week. This auction has been through (QC) quality check, therefore we are confident the purchase is the exact item received.
Item size may not meet her expectations, but in our description has clearly stated the total weight. Understand, most of our photos will be zoomed in for details. Different computer screens, operating systems, and even different web browsers have different color characteristics."
Finally, we have contacted Sareh K. But did not receive any reply. Please see link for proof. https://www.livehelpnow.net/lhn/ticketsdisplayticket.aspx?lhnid=8253&tid=12ec3793-929d-4d0e-baab-5197275d36b7
"If there are any questions regarding purchase, please contact us at https://www.jewelryroom.com/helpdesk/ "
Remember, if there are any problems with our products, we have our customer service department handle the issue with an average of 6 hours reply and follow-up.
Thank you readers, for giving us a chance to address and correct this feedback.
With thanks and appreciation.
JewelryRoom Service Team