JewelryRoom Reviews Summary
The company has garnered mixed reviews, with a notable divide in customer experiences. Many customers appreciate the quality and appearance of the jewelry, often finding it to be a good value compared to retail prices. However, significant complaints center around shipping delays, poor communication, and issues with incorrect or missing items. Customers frequently express frustration over the lack of timely responses from customer service, which exacerbates their dissatisfaction. Overall, while the product quality seems to meet expectations for a majority, the company's customer service and fulfillment processes require substantial improvement to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Much slower shipping, and lower quality than expected.
Item highly magnified which does not give a true indication of size and postage price exorbitant for size and weight of package
Once you pay there is no communication to let you know if your item has been shipped, and in my case it was only when I made contact (which is very difficult to find out how to contact this company) that I found out that they forgot to ship my order and was told that my case was closed without offering me any information if they were going to ship it or just keep my money. I was on the verge of cancelling my PayPal payment when it arrived. There is also a great delay between paying and receiving the goods, several months usually. More communication with customers and improvement in service is needed
I simply love the Jewelry room auction. Is the best online bidding site ever.
In some cases you have charged me $ 25.00 US dollars freight for each item and sent two items in the one shipment. I should receive a refund.Regards Ty Callander.
Easy to manage website and make a safe purchase and the delivery was quick
I have purchased a couple items with Jewelry Room. I have always been satisfied with the product and how quickly the items have arrived. Would recommend this site to anyone.
Everything that I bided on won, I love. I have not been disappointed
Product as expected although a previous purchase (blue diamond) diamond fell out. Just luck I noticed it and was able to retrieve. You have to read descriptions very carefully so you know what to expect but I am OK with that :) Wish there was a better selection of real diamonds. Overall experience is satisfactory.
I love the necklace, just was hoping the gems were a darker blue,very light color.
Ok so i wone a auction but because you wouldn't except my debit card for three days theni lost my itom that i had wone and then you put a 30 points against me so now i dont have a perfect score against my name but ast the time ran out you let meto use the same card on my next item
Regarding 2 items that I paid for in separate auctions at nearly the same time, 1) I was not offered the opportunity to pay for them together (in a single transaction,) thus incurring separate shipping fees; and 2) One of the orders still has not been received, nearly 2 weeks after I paid for it. At the amount you charge for shipping, you should be processing and shipping these small items much more quickly.
Hello Maddy L. And Readers, Thank you for bringing to our attention. To fairly address the issue, please allow us to acknowledge it with feedback.
Customer said,
"1) I was not offered the opportunity to pay for them together (in a single transaction,) thus incurring separate shipping fees"
JR Service Team,
"First, thank you for visiting us at JewelryRoom"
"The 1st invoice which you paid and checkouted with is 2 won auction items in 1 order invoice. Combine shipment has applied in that invoice. Later, the same day that evening, you won another auction and have checkout. Our system cannot back track from previous payment to adjust shipping charges, since the first order invoice has been completed. Which maybe the same for most online checkout systems."
"Therefore, we have to follow how customer checkout. There are some customer prefer not to stack all items into single package, for many reasons, such as having a small mailbox, avoid custom fee & charges etc."
"Your last paid invoice, also has combined with 2 won auction, and combined shipment has applied during your checkout."
Customer said,
"2) One of the orders still has not been received, nearly 2 weeks after I paid for it. At the amount you charge for shipping, you should be processing and shipping these small items much more quickly."
JR Service Team,
"We understand some items may not achieve speedy shipment. For a few reasons, we always do additional steps of (QC) quality check before final shipment. After all, we are shipping valuable jewelry. Also, the item may have a few days delay due to an arranged pick-up from a Jeweler Shop or being transported from NYC etc."
Please also beware that two of your orders were created on Friday weekend, which is usually unable to rush for Saturday shipment. May result Monday or Tuesday shipment."
**Here is the breakdown of all your 3 orders from 2023
A) 2 Items purchased, August 11 Friday Afternoon,
Shipped on August 21 (Tracking XXX4748368XXX)
B) 1 Items purchased, August 11 Friday Evening,
Shipped on August 14 (Tracking XXX4741210XXX)
C) 2 Items purchased, August 15 Tuesday Evening,
Shipped on August 20 (Tracking XXX4747190XXX)
However, we do appreciate your feedback and comments. We will review and see how to improve and better the transaction.
"If there are any questions regarding purchase, please login and review the shipping status or contact us at https://www.jewelryroom.com/helpdesk/ "
Remember, if there are any problems with our products, we have our customer service department handle the issue with an average of 6 hours reply and follow-up.
Thank you readers, for giving us a chance to address and correct this feedback.
With thanks and appreciation.
JewelryRoom Service Team
My jewelry is very nice. However the chain was far smaller than expected
The item was fully described, good picture of it and bidding was good. Received my purchase in a timely manner.
Purchased a "18K Gold Freshwater Pearl" Pendant. What I received was a pendant with FAKE FRESHWATER PEARL.
What can I do with it? I can't give it away as a gift, It's fake.
Danielle agree to revise this star rating to higher standard: JewelryRoom has contacted and spoken with Danielle in person. Issue has been cleared, and follow-up message has been done. Thank you Danielle!
It's not what it shows in the picture. When I got it, I was surprised at how small it was and that the tip is too much to find out that other places don't charge this money, in any case, it's not worth the money we pay.
Hello Sareh K. And Readers,
Thank you for bringing to our attention. To fairly address the issue, please allow us to acknowledge it with feedback.
Customer said,
"It's not what it shows in the picture. When I got it, I was surprised at how small it was and that the tip is too much to find out that other places don't charge this money, in any case, it's not worth the money we pay."
JR Service Team,
"First, thank you for visiting us at JewelryRoom"
"Sareh K. Has won a beautiful genuine pearl 18kt solid gold pendant for only $16 from our auction. The item was shipped timely within a week. This auction has been through (QC) quality check, therefore we are confident the purchase is the exact item received.
Item size may not meet her expectations, but in our description has clearly stated the total weight. Understand, most of our photos will be zoomed in for details. Different computer screens, operating systems, and even different web browsers have different color characteristics."
Finally, we have contacted Sareh K. But did not receive any reply. Please see link for proof. https://www.livehelpnow.net/lhn/ticketsdisplayticket.aspx?lhnid=8253&tid=12ec3793-929d-4d0e-baab-5197275d36b7
"If there are any questions regarding purchase, please contact us at https://www.jewelryroom.com/helpdesk/ "
Remember, if there are any problems with our products, we have our customer service department handle the issue with an average of 6 hours reply and follow-up.
Thank you readers, for giving us a chance to address and correct this feedback.
With thanks and appreciation.
JewelryRoom Service Team
These guys constantly promise and don't deliver. They lie constantly and can't keep track of anything.
Warning: stay away from these people...terrible quality...even worse service.
Hello Jack D. And Readers, Thank you for bringing to our attention. To fairly address the issue, please allow us to acknowledge it with feedback.
Customer said,
"These guys constantly promise and don't deliver. They lie constantly and can't keep track of anything.
Stay away from these people...terrible quality...even worse service."
JR Service Team,
"We do not understand why Jack accuse JewelryRoom as worse customer service? Our email history record only shows that Jack has responded to our message once. PLEASE SEE LINK https://www.livehelpnow.net/lhn/ticketsdisplayticket.aspx?lhnid=8253&tid=8d74770a-ff8e-44c3-99c6-c1216bcc10ff "
"Jack D. Has purchased 60 items within 10 invoices from JewelryRoom between the May 2023 to July 2023. 100% of all his orders has been shipped timely. Jack submitted this feedback on Aug. 7,2023. His last invoice was purchased on July 25,2023 and was shipped out on July 27,2023. As of Aug 6,2023, his order status of the July 25th order... Currently, In the United States, Arrived at processing centre (inward office of exchange) Therefore, it is shown not yet delivered. But shall be deliver within 2-4 days."
25-JUL-2023 14:35 PURCHASED 8 ITEMS, AMOUNT $189.43
27-JUL-2023 16:38 POST OFFICE Posted (Handed over to carrier / Left for destination)
06-AUG-2023 00:05 UNITED STATES Arrived at processing centre (inward office of exchange)
11-AUG-2023 12:52 UNITED STATES Delivered
"If any question regarding purchase, please login and review shipping status or contact us at https://www.jewelryroom.com/helpdesk/ "
Remember, if there are any problems with our products, we have our customer service department handle the issue with an average of 6 hours reply and follow-up.
Thank you readers, for giving us a chance to address and correct this feedback.
With thanks and appreciation.
JewelryRoom Service Team
I have managed to win some beautiful pieces of jewelry for a very reasonable price! The jewelry is very good quality and it very easy to bid and use the site. The jewelry description is on target and you have an informed decision on what you are bidding on. Enjoy your new jewelry and have fun winning!
I use to purchase regularly but it has obviously changed hands. Response time is slow and shipping comes from another country and takes a long time. Shipping is also more expensive now.
From the business
Discover incredible deals on a wide range of products at our online auction site, JewelryRoom.com. We offer authentic solid gold and real diamond jewelry, as well as cameras, electronics, gadgets, watches, bankruptcy items, and antique items. All our auctions start at just $1 and have no reserve prices, allowing you to purchase products at the best price and buy jewelry of your choice at a price that fits your budget. Don't miss out on this opportunity to shop comfortably from the convenience of your own home and save big on high-quality items.
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Hello Anthony M. And Readers,
Thank you for bringing it to our attention. To fairly address the issue, please allow us to acknowledge it with feedback.
The customer basically saying,
"He won an auction, but wasn't able to complete his payment. As the result, he lost the opportunity of checking out. Also gotten remark as non paid bidder"
JR Service Team,
"First, thank you for your business. Today we have reset and removed the remark as non-paid bidder."
"Anthony M. Had a total of three paid invoices during August 2023, which all had been successfully shipped in August 2023."
"One of the unpaid invoices of $64.25 with multiple attempts of failed payment, was shown in our payment gateway data.
For all the reasons why his payment cannot be processed, due to insufficient funds
On August 18, between the time 14:04 to 14:26, within 22 minutes and 10 attempts, his payment failed due to insufficient funds.
On August 18, between the time 17:02 to 17:28, within 26 minutes of 5 attempts, his payment failed due to the same reason of insufficient funds.
The best way to resolve this issue, is to contact your credit card bank by phone to verify why the amount is unable to process.
Very often, even if the cardholder deposits funding into the credit card. The bank may not process immediately. Therefore, may cause issue with payment. It's best to contact the bank.
As for fairness, receiving 1 star negative feedback is really unfair if the issue is not within our control.
"If there are any questions regarding purchase, please contact us at https://www.jewelryroom.com/helpdesk/ "
Remember, if there are any problems with our products, we have our customer service department handle the issue with an average of 6 hours reply and follow-up.
Thank you readers, for giving us a chance to address and correct this feedback.
With thanks and appreciation.
JewelryRoom Service Team