JewelryRoomReviews 244

Hello Abbass A. And Readers, Thank you for bringing to our attention. To fairly address the issue, please allow us to acknowledge it with feedback.

Customer said,
"I'm not happy with delivery. Three last times I had issues with FedEx. Plus it took more than a week to clear customs etc. "

JR Service Team,
"We do not feel this is a fair feedback about our delivery. We have shipped his 2 orders at a very timely matter. Here is why..."

Two orders was made on Febuaray 13,2023 and July 6,2023

"This customer shipping location is to Port Louis, Mauritius. Which is an island country in the Indian Ocean, located off the eastern coast of Africa. Physiographically, it is part of the Mascarene Islands."

Any shipment at that location will require a very strict custom rules. Feel free to take a look at these 2 recent tracking FedEX orders and the delivery time using the 2 links

https://www.fedex.com/fedextrack/?trknbr=772667663500&trkqual=2460133000~772667663500~FX

https://www.fedex.com/fedextrack/?trknbr=771382489348&trkqual=2459999000~771382489348~FX

As you can see, the issue is their local country custom, not us as seller. Although, we try our best to make delivery as simple as possible for unique country.

"If any question regarding your orders, please login and review shipping status or contact us at https://www.jewelryroom.com/helpdesk/ "

Remember, if there are any problems with our products, we have our customer service department handle the issue with an average of 6 hours reply and follow-up.

Thank you readers, for giving us a chance to address and correct this feedback.

With thanks and appreciation.
JewelryRoom Service Team

Hello Robert N. And Readers,

Thank you for bringing it to our attention. To fairly address the issue, please allow us to acknowledge it with the feedback.

Customer said,
"NO responce from Customer Service!"

JR Service Team,
"We have checked and searched our email system, found no email from Robert N. But we do have a record of Robert N contacted us through our eTicket system. Please see link https://www.livehelpnow.net/lhn/ticketsdisplayticket.aspx?lhnid=8253&tid=0c5ff63f-dfad-4270-9ace-e0779f071e93

As you can see, there might be some misunderstanding due to Robert's email unable to see our replies. Jewelryroom has used a reliable eTicket email system to ensure all inquires are properly handled.

On March 8 and 13,2023, we have contacted Robert, but did not receive any reply from Robert.

On March 25,2023 Robert has contacted us regarding his shipment. Due to the weekend, we have replied on March 27 and directed him how to view his shipment tracking online. That was our last heard from him.

Therefore, we believe it is a misunderstanding in communication from not getting our response from his email provider.

Customer said,
" it is NOT A GOOD DEAL BECAUSE THEY DO NOT DELIVER THE ITEMS!"

JR Service Team,
"Robert has also made several purchases between March 2023 to July 2023.
To be exact...
March 2023 - 2 Invoice Purchases
April 2023 - 5 Invoice Purchases
May 2023 - 16 Invoice Purchases
June 2023 - 13 Invoice Purchases
July 2023 - 1 Invoice Purchase

Total 37 Invoice Purchases and of those 37,36 invoices has been shipped with tracking number for all shipments.

July 2023, 1 invoice has not been shipped yet, because was purchased yesterday. This invoice will be ship out soon. Thank you!

Robert, please kindly search our email, may potentially felt in your SPAM box, feel free to re-open eTicket if any question which we can assist. Thank you again!

And also Thank you readers, for giving us a chance to address this feedback.

With thanks and appreciation.

JewelryRoom Service Team

Hello Sheila H. And Readers,

Thank you for sharing this review and feedback. Please allow us to share our thoughts regarding this review.

Customer said,
"The bracelet was flimsy and broke the first time I wore it."

JR Service Team,
"Various factors can cause a gold chain to break. We cannot answer the reason why Sheila's bracelet was broken the first time she wore it. She has never contacted us in regard to this situation. "

"This 2023 new style of lightweight solid gold bracelet, which has been sold more than 50 pieces in 2023. As of today, we have not received any reported cases regarding the quality or chain breaks."
Product Link https://www.jewelryroom.com/product.php?aid=678499

"We do want to point out a few important guidelines for wearing this jewelry. Chains are not elastic. It's important to explain this to customers. Excessively pulling or stretching on chains will either cause them to break or the links will become elongated and deformed. Here are some tips and maintenance suggestions. Any yanking and pulling on tangles (such as entangled with hair) to fix a snag can also stress chain links. Lightweight, fragile chains are not made to handle much strain."

Don't wear a bracelet chain through your hand by put it on or take it off.
Remove the bracelet chain when playing with a child.
Do not wear jewelry chains when participating in sports or other activities where the chain can get snagged.
Don't wear jewelry chain to bed.

Please remember, gold is a soft metal and isn't exactly the sturdiest of materials, no matter how much in the way of lesser metals are added to a gold alloy for reinforcement. For this reason, it is relatively common for gold necklace or bracelet chains to break if not handle properly. But if you wear jewelry carefully and gentle, this may prevent any unnecessary breakage.

Again, we are not judging this case. We do want to take this opportunity to address the proper care for any lightweight gold chain. Thank you readers, for giving us a chance to address and reply to this feedback.

With thanks and appreciation.

JewelryRoom Service Team

Hello Mark K. And Readers,

Thank you for bringing to our attention. To fairly address the issue, please allow us to acknowledge it with the feedback.

Customer said,
“If I would have known that the jewelry was coming from China I would never of bought it.”

JR Service Team,
"Our company JewelryRoom operates in the USA, Hawaii and Hong Kong. A good part of our diamond supplies are from the USA, New York City"
There are many smart buyers who are starting to understand the diamond industry in China, for those still unsure, allow us to briefly display some facts from google.

"Facts from Google Search...

"What is the largest jewelry show in the world?"

World's Number One Fine Jewellery Event Returns In 2023!
Jewellery & Gem WORLD Hong Kong (JGW), popularly known as the September Hong Kong Jewellery & Gem Fair

"Tell Me More about Hong Kong, China and Diamonds?"

There are many wealthy people in China according to various search results. For instance, Forbes listed several Chinese billionaires as of 2021, including Zhong Shanshan, Colin Huang, and others. Nonetheless, China's growing economy and increasing demand for luxury goods, including diamonds, suggest that there is still significant wealth to be found and growing in China.

Firstly, China's expanding economy has led to an increase in the demand for luxury products, including diamonds. As a result, the demand for diamonds has been steadily increasing in China, making it a lucrative market for investors. With its growing wealthy consumer base, investment in diamonds in China could yield significant profits over time.

Secondly, the Chinese diamond industry is rapidly expanding, with many big national diamond manufacturers and traders now based in China. These manufacturers and traders offer competitive prices and better quality diamonds to consumers compared to other countries. This means that investors can purchase diamonds at a lower cost in China, and subsequently obtain higher returns on their investment.

"Is buying diamonds from China reliable and strong?"

There are a few reasons why China is becoming increasingly genuinely strong in the diamond industry:

Growing consumer demand: With China's rapidly growing middle class, there is a strong demand for luxury goods, including diamonds. As a result, the country is becoming one of the largest consumer markets for diamonds.

Investing in the industry: China has also been investing heavily in the diamond industry, with the government providing incentives for diamond companies to set up factories and diamond-cutting centers in the country. This investment has helped boost China's production capacity and technological capabilities in the industry.

Overall, China's growing consumer market and investment in the industry have helped make it a strong player in the diamond industry. Many big companies from USA, England, France & Italy are following the strong China trend and direction.

Our company has been invited to Las Vegas JCK Shows for nine consecutive years and also has been involved with other official jewelry shows with international, such as Hong Kong, Thailand, Malaysia etc. And we have been online jewelry for over a decade. Please buy at ease, as we continue on working how our customers can buy genuine diamonds at their best price with strong quality.

Thank you readers, for giving us a chance to address this feedback.

With thanks and appreciation.

JewelryRoom Service Team

Hello Jack D. And Readers,

Thank you for bringing it to our attention. To fairly address the issue, please allow us to acknowledge it with the feedback.

Customer has mentioned the price and combine shipment.

JR Service Team,
"Combine shipment is available of $5.25 USD for each additional won auction when checkout together with the first won auction within 60 hours time period."

"Jack D has made his purchase through single item BUY IT NOW, and checkout immediately. Therefore, no option for combine shipment; purchased item was sent out same day."

"We do want to mention, shipping cost is not only will cover the shipping price. It is also involved in organization, box protection, packaging, printed invoice and paperwork, labor and work. Lastly, insured shipment. We definitely understand the important of lowering shipping cost. But in today's online shipping, it is very difficult to operate with such a low shipping price. Therefore, winning your auction at the best price will be the ideal strategy."

"Our shipping cost has not been increased for over 8 years, in fact during the pandemic years, shipment has gotten more complicated with price increase. But Jewelryroom insist not to make any adjustment during those tough times."

Thank you readers, for giving us a chance to address this feedback.

With thanks and appreciation.

JewelryRoom Service Team