The company has garnered mixed reviews, with a notable divide in customer experiences. Many customers appreciate the quality and appearance of the jewelry, often finding it to be a good value compared to retail prices. However, significant complaints center around shipping delays, poor communication, and issues with incorrect or missing items. Customers frequently express frustration over the lack of timely responses from customer service, which exacerbates their dissatisfaction. Overall, while the product quality seems to meet expectations for a majority, the company's customer service and fulfillment processes require substantial improvement to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I bought a 14k yellow gold ring from Jewelryroom and I really like it. It is indeed a beautiful ring which I bought for only 350£. An anniversary gift for my wife for our wedding anniversary.
Bought a jewelry set for my wedding from Jewelryroom. The necklace and earring set went perfectly with my wedding dress! I love it.
Bad site. They claim they sell estate and liquidation jewelry and gems, but it's just all cheap junk make in Thailand and India.
They use stock photos as well, so the item you're seeing in the photo is not the item you're bidding on.
Very misleading and dishonest!
And they charge you an arm and a leg for shipping and handling.
It took a bit of time to receive my first package that probably was my fault over extending my limit(what can a girl say)
I am so very PLEASED with my purchases & in fact I have now gone down to the ONE supplier.
Thanks Jewelry Room Team
I loved the jewelery boxes, well worth the money. As for earrings and such, the shipping made the entire thing far too expensive.
Shopping on this website since last 3 years. Sometimes late shipping but always received in good condition
My fiancé and I was searching for the best shop to buy our wedding rings. When we finally got into Jewelry Room we just came out after a few days with two gorgeous rings. That is the place that helped us to decide what we want and get it for a reasonable price. I would definitely recommend this company to anyone looking for quality jewelry.
It is rarely situation when I had such a great customer experience that it is pleasure to write a positive review. I purchased here the marvelous diamond pendant for my girlfriend. So satisfied with this experience. Not only the quality of the jewels here is the best of the best in any category that would fit your budget, the customer service is above superb. Do yourself a favor dealing with this company.
The Jewelry Room is wonderful place to buy jewelry. First of all, there is the great selection of wedding and engagement rings I was looking at. I believe I will never buy a piece of jewelry anywhere else again because here I have found the best ring for my fiancé. It's no more expensive than going to a jewelry store and just picking something out. Guys do the great work making people happy!
Best experience ever. Choosing the jewelry is always complicated task. It is hard to find the right size and color and what is more important appropriate price. However, here I found all the things I was looking for and bought the nice present for my wife. I appreciate the shipping done in timely fashion and the quality of the item. Thanks.
I am so happy to write that I have just bought the most amazing ring for the most amazing girl and our lives together are going to be happier because of Jewelry Room. It is an incredible store, they have so many choices and you can bid the price you want. Everything goes smoothly. Definitely 5 stars.
I been shopping with them for a while before they got upgraded. Recently I got to win some nice jewelries and got them checked and they were genuine as they were advertised except for one ring that had a difference in design but it's looking nice. Shipping is a bit high if you buy too little amount, buy more and pay less shipping. I recommend anyone to shop at jewelryroom if you want value and variety.
Answer: Shipping can take up to 8 weeks. If you want it in a hurry forget it. If you get tired of waiting ask for a refund.
Answer: If you haven't received it by now. You probably never will
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