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Jeulia Reviews Summary
Jeulia has a rating of 3.1 stars from 6,628 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 4th among Custom Jewelry sites.
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I love my ring it is everything and more. The price was great and the site was easy to use. My package came in 3 days.
First at all the ring looks better in person, the picture doesn't do justice at all, super beautiful and look like a very expensive real diamond ring, you can't tell if it's diamonds or not. Very fast shipping all and true to size
Had never dealt with Jeulia before, so naturally was a bit hesitant. Took the chance and am very pleased I did. Very happy and will likely deal with them again.
Since the last review I have contacted Jeulia countless times and they refuse to refund me because it was a "custom order". They were going to replace the stones in the ring with fuchsia and emerald, why not stock stones?! There's nothing on that ring that can't be undone... No engraving or anything. I was wanting a hot pink and bright lime green wedding ring. I ended up with nothing... But a nightmare dealing with this horrid company. I've contacted PayPal twice and they've tried to get the company to issue me a refund but since it was a "custom order" they couldn't make them. I also contacted my bank and since I paid with my bank account, not a card, they weren't able to help me either. I've tried everything and I'm still out of the money and the company still has the ring! A long year and a half! Avoid this disastrous company at all costs, especially if you're considering making a custom order! Don't do it! I wouldn't wish this hell on anyone! Who has money just to throw it away?! I'm ordering fake jewelry. Clearly I don't have extra money to throw away.
I ordered from Jeulia because I was told they could match any custom colors I was wanting. I sent a colored sketch to several Jeulia customer service people over a few weeks to make sure I would get exactly what I was wanting. I was wanting a wedding ring that had a traditional white middle stone, but with hot pink and lime green sidestones. I was told every time they could match my sketch. So I finally placed my order. When I got my ring, I was so disappointed! I didn't even try it on my finger. I looked at it and put it right back in the box without saying anything. My husband felt so bad cause I'd been waiting for over a year to finally have a ring back on my finger! The pink color was pale pink and the "green", that was a joke! You had to take the ring outside in direct sunlight and move it a certain way for you to tell it was a green stone. Just looking at it, it looked clear. It looked nothing like my sketch at all! I contacted the company and they told me to send it back and they would use other color stones. At this point, I found out they are not able to match every color. In fact, they only have 2 green shades and 2 pink shades to choose from! Their green colors are peridot and emerald. My first order was with peridot and pink sapphires. My second was with emeralds and fushia stones. So, I sent the ring back (at my expense) and was told to contact Jeulia with the tracking number so they know when my ring arrives, what needs to be done. I did just that. And I also asked for my email address to be changed to one that I check more often and hasn't been overrun with spam. Apparently that did not happen even though I was told that change had been made. I've been extremely patient waiting on the ring to be redone. I contacted Jeulia to find out the status of my ring. It's been 5+ weeks since it's been delivered to them. I found out that my ring has been sitting somewhere at their facility, not being worked on! Over a full MONTH! When I contacted Jeulia, I got an email saying the order had been processed and to wait patiently a little longer while the stones were changed out and then wait another few weeks to receive the ring once it's been shipped! I'm furious at this point! They sent me emails to the account I asked they no longer send emails to, asking to track my own package and to let them know when it was delivered to their facility! The last thing I was told was to let them know the tracking info so they could do that. They haven't offered to do anything to make this okay. No offer to expedited shipping, refund at least a portion of the order, nothing! They told me they would try to fix this so they can be better in the future. Well yippee skippy! That doesn't help me at all! I won't ever order from Jeulia again! If this had happened with let's say, Amazon, they would've credited my purchase and given me a credit for future use! They have excellent customer service and know how to make things right by their customers. I don't know what the heck Jeulia customer service is thinking. They won't win any customers back by treating them like this! Stay far away! It's bad enough something like this happened but to not even attempt to try to make it right by the customer is flat out horrendous customer service!
I am very pleased with this jewelry purchase from Jeulia. I will most likely make more purchases from this jewelry store. Thank You!
Tracey Hoffman
The service department was nice. Got back to me right away and fixed a issue I had with a order. I was very pleased with how fast I got what I did order. I would recommend for sure
I ordered a ring from them and they charged my card for the purchase. After getting ring they charged another amount to my boyfriends card on the amount of 1.24 without authorization. Called to speak to a representative with no manager and 1 person working. I have an open investigation.
Hi Ebone, there must be some misunderstanding between us. We never do fraud on the internet and we cannot charge a debit card or a credit card without your permission. If you could send us the payment receipt, we will explain what happened about the order. Besides, please understand that we provide a limited support on weekend. We will look into this matter with you and help you resolve the issue, please send us an email at service@jeulia.com at your earliest convenience. Thanks.
Beautiful ring. I love it so much! It's a bit big so I'll exchange for a smaller size. It looks just like the picture. Great quality.
They send you half your order and then claim they sent both rimgs. They sent Engagement Ring and NOT the Wedding Band
Customer service told me they had to do "an investigation" they got back to me today through email and told me they checked there "backends" and that they sent both rings and to "please recheck my package". For what the 20th time? Definitely, not there!
Hi Heather, we are so sorry for the unhappy experience happened on you. Your wedding band along with the engagement ring was indeed shipped to you and our customer service representative has sent you the video via email to prove this. Regrettably, despite our best efforts, the lost may still occur due to issues with the shipping company. We are taking steps to work on our communications with the shipping company to make this thing clear. On the other hand, We take full responsibility for this error and arrange the shipment for the wedding band soon. Please know that we have reached out to you on Facebook Messanger and confirm your shipping address, please kindly check and reply. Thanks.
I did alot of looking for the perfect ring to use to Propose to my future Wifey. I went through thousands of internet choices but then I found Jeulia and the rest is history. Very large selection of beautiful pieces of jewelry at a very affordable price. I also recieved my order within 3 working days after purchase. The customer service reps also responded to ALL my emails in a timely manner too. I WILL be giving your company great reviews and WILL be a customer for Life. Top notch guys. TY again for everything Jeulia, you're making a couple's dreams come true.
I ordered one of their more expensive rings, and at first it was beautiful, but after using THIER cloth to wipe any dust off after taking it out of the box the "rose gold plating" wiped right off like it was just powdered on. I contacted them for a refund and they replied with "is it ok to exchange?" When I replied that it wasn't ok and I didn't want an exchange they never responded to me again. I had to go to my credit card company. This didn't work as expected because Jeulia.com uses paypal so now we are waiting for paypal to deal with them.
Also, after doing some research I noticed that some of their rings are being sold on ebay for $5.00 - $8.00... Don't waste your money or time they are a total sham.
As you can see in the pics, the rose gold wiped right off with their cloth it's not even close to plated as they claim.
Hi ms N, we're so sorry for your bad experience with our product. We carefully inspect all products before shipping, unfortunately, a few defective pieces may sometimes be overlooked. But don’t worry, our goal is to make sure you have a great shopping experience. So please submit a support request to our Customer Satisfaction Team so that we can help you resolve this issue.
The ring is beautiful! It's so sparkly and just as beautiful as I imagined! It fits perfectly. And looks stunning on my hand. I am so pleased with my ring. Definitely will be buying from them again!
Shipping was quick from coming from overseas! I was suprised. Got it in 10 days. And the ring I ordered is just stunning! It's more beautiful in person the pictures you have online just doesn't do it justice! I know my wife is goi2 to love this for her Christmas present! Thanl you for your wonderful service. I will be a return customer for sure!
I was looking at several rings. They are all so pretty, it was hard to decide. I made my order and received it very quickly. It is everything showed as advertised. I plan on ordering more. Thank you very much Jeulia.
Very quick service good quality products and look beautuful very happy!! Getting married this year and will be proud wearing one of these sets.
This ring is of outstanding quality. I love it the way it sparkles on my finger. I get so many compliments. They have so many beautiful styles that I can afford.
It doesn't look nothing like the ring I ordered. I have ordered several rings before and they look like the rings that were ordered. I went to the web site to find the ring and could not find it. I would send it back but I had taken the tag off.
Excellent quality and great customer service. Have been getting compliments since I put it on. Will definitely purchase again.
The ring is so beautiful. Thank you. Everyone loves it and wants to onow where i got it. Wouldnt shop anywhere else for my jewerly
From the business
Affordable luxury Jewelry for Everyone.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Hope, we would like to extend to your most sincere apologies regarding the issue, your feedback is highly valued and we will take steps to improve in this area of our services. We understand that we have let you down on this occasion and apologize for this. Please rest assured our manager will be in contact with you urgently to discuss your experience further and will give you a satisfying solution. Thank you