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Jeulia Reviews Summary
Jeulia has a rating of 3.1 stars from 6,628 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 4th among Custom Jewelry sites.
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I am totally in love with my new ring! It fits perfectly and is really stunning! I will recommend this site to my friends in the future!
I have not received my package so my review is 1 why 1 and not 0 is simply because 1 is the lowest number rating that is there i was not notified of my package ever even being on the way or the estimated time or date of delivery and there am very doubtful that the merchandise was ever delivered and as such is demanding a full refund of my money as this seems to be nothing more than a big hoax
I had to send back my rings for different sizes... and the service was great!... I am now anxiously waiting for my new set... and since there was a credit to my account and free shipping I owe nothing more! :)
My wife saw the ring online, showed me, and I bought it no question asked. She absolutely loves it!
The ring is beautiful but when I put it on I noticed that the side stone was loose. I am going to have to return it.
Hi Melissa, we are so sorry for the issue with your ring. We have an extremely rigorous quality control process but sometimes a few defective products may sometimes fall through the cracks. We will do everything we can to resolve this issue and make sure you have a great shopping experience. So please submit a support request to our Customer Satisfaction Team so that we can help you resolve this issue.
My ring exceeded my expectations. It is gorgeous. The customer service incredible. I would highly recommend their jewellery!
I absolutely adore the stunning ring and I will be ordering more. Thank you, sincerely, Dee Egleton.
I cannot speak highly enough of my experience in receiving my first order from Jeulia. My rings are absolutely beautiful! I am glad I finally ordered them. I am disappointed in myself that I actually waited so long to do it. I will certainly be buying more rings from Jeulia in the future.
I purchased when a 30% was advertised. I never received the discount and when the ring came it looked cheap.
Now I'm having trouble getting "authorization" to return it and get my money back.
Hi Kathleen, we’re truly sorry you’ve had a poor experience with us. We want our customers to have a great shopping experience, so can you please contact our Customer Satisfaction Team and submit a support request on our website? And we will do our best to provide you with a satisfactory solution. As for the discount, we would like to require you to send us the screenshot so that we can clarify the issue.
It is very sparkly and pretty. Good quality jewelry. At first I was sceptical and thought the site was a scam. But I was wrong they are legit and have amazing jewelry.
I received my 2nd order but have not received the 1st order I placed the week or so before the $144 payment has been deducted from my bank account so the order must have been received. Where is my ring?
Please accept our apology that your package is not delivered to you as promptly as you expected, Beth. We'd like to look further into this with you. Could you please send an email to service@jeulia.com so that we can check the reason of the delay for you? Thank you!
I love the look and size of the ring but the stone is very dull, no sparkle which is very different from the reviews. Is it possible to return the ring and just have the stone replaced?
Ordered and paid for some earrings on 27th November 2018 and still have not received them, I have contacted the company three times by email and they have only replied once and could not tell me when I would receive my order. I have put in a claim with paypal. I would never buy anything from this company again. Stay away is my best advice.
Hi Leann - I understand your frustration and am sorry for the bad experience. We’re doing our best to make sure customers receive their items as quickly as possible. Regrettably, despite our best efforts delays may still occur due to issues with the shipping company, especially at this time of year for international shipping. Please continue to work with our Customer Service Team so that we can help you track your order.
I only gave you a one star as the ring that I bought, doesn't look like the one that was on the finger of another lady. I can't see the stones. I'm very dissappointed in my selection. I'm returning the rings & if I don't get my money back I will be taking your company to court.
Hi Paula - I’m sorry for your bad experience with our product. We carefully inspect all products before shipping, unfortunately, a few defective pieces may sometimes be overlooked. But don’t worry, our goal is to make sure you have a great shopping experience. So please submit a support request to our Customer Satisfaction Team so that we can help you resolve this issue.
I have not received my order. They never gave me any updates and tell me they can't locate my order., they took a payment for it. Looks like they scam people once they have your money. So disappointed cause they rings look so pretty.
Hi Carmen - Your order has been shipped and our customer service representative has sent you the tracking number for your order via email. Please be assured that we are doing all we can to ensure you receive your orders on time but sometimes there are just some situations that are beyond our control especially this holiday season. May we clarify things by letting our customer service representative assist you in tracking your order to avoid even more confusion. We are hoping that we can find a positive resolution to this issue. Thanks for your understanding.
I have not received my ring as of Jan 3. Can you please assist me with tracking my ring. I was expecting it alot earlier than now.
Hi Diana, your order was shipped out already on Jan 4 via USPS and our customer service representative has sent you the tracking number for your order via email. Please understand that you chose Standard Shipping, the shipping time is 7-12 working days as we state on our website. Your patience will be much appreciated. If you have any more questions, please feel free to submit a support request on our website.
We need to know if we need to file a complaint and have news media investigate this company. They will lose customers if they are exposed on TV. Customers who have been wronged by this company need to file legal action and have tv investigative dept investigate them. We've seen too many complaints. It is like they are stealing customers money; not refunding or exchanging items. I did research and found the CEO of the company. Our family member is still waiting resized ring.
Hi Trevor. We sincerely apologize for your bad experience of this order. We have many support requests waiting for a response so our colleagues may reply to you a bit late, but we won't neglect your requests and will try to give you the best possible service. We are working hard to reply one by one, your patience will be appreciated. If you need any further assistance, please feel free to call us at 1-888-219-8158.
I have called, but cannot speak chinese. I have submitted for my refund 4 times and they say I am denied because I didn't submit 3 pictures of the same ring. Rip off company!
Hi Diana, we are sorry to hear that you were unsatisfied with our product. We want our customers to have a great shopping experience, so can you please contact our Customer Satisfaction Team and submit a support request on our website, and we will do our best to provide you with a satisfactory solution.
If you love Disney character Jack Skellington then you will love this adorable ring. Got mine for Christmas from my kids just in time for our Disney Trip and have gotten SO MANY compliments on it. This is my 3rd ring from this company and it won't be the last. VERY GOOD QUALITY.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Wayne, we are sorry to hear that you haven't received your order. So we can assist you in tracking your order, please submit a support request on our website or call us at 1-888-219-8158. Thank you.