BEAUTIEFUL DETAIL I CAN'T WAIT TO WARE IT. DON'T BELIEVE EVERYTHING YOU SEE OR HEAR BOUT OTHER REVIEWS. I WOULD DEFFINLTY BUY
THIS IS A GREAT RING. I LOVE SKULLS AND ITS SO BEAUTIFUL. PICTURES DO IT NO JUSTICE. I LOVE THEIR JEWELRY
Love the site all the Ring's are different the only thing I wish you had is bracelets with Baggett's to match the Ring's
Fast shipping great quality for the price, especially if you're looking for something affordable...
I love my ring. It's beautiful. It's unique. Fast shipping. Packaging is awesome also.
I have not gotten it yet... a little disappointed on arrival date"...
Upset upset...
I absolutely love my ring, it fits perfectly. And it was here super fast...
Truly beautiful ring and gorgeous artistry! Thank you for your talent and excellent communication.
It's a pretty ring and arrived as quickly as possible (international post). Very happy.
I purchased the Jeulia Interchangeable Intertwined Halo Oval Cut Created Sapphire Wedding Set SKU: SG6N083 on December 13th, paid $20 for the 3-5 day shipping. After inquiring where my order was since I was leaving to go out of town for several days the end of December they expressed they'd get it out right away. I left for my trip, no ring. I returned and the ring arrived a day later (December 28th). I was not refunded for my "express shipping" I paid for.
I was excited to see the package and deeply saddened when I opened the box to discover the "made to order" ring was missing two stones on the side. I contacted Jeulia first thing the next morning and they advised I would need to send them pictures with the ring showing the tag in tact and then they would send me an RMA. I did as instructed (immediately) and days later I received RMA information.
I then attempted to communicate via email for updates and it would take 2-4 days for a response. I tried via phone but was either on hold too long or the call would disconnect.
Finally I discovered the online chat feature (best form of communication with them) and utilized that. I am still awaiting my refund (today is January 19th) for the ring, they received and signed for it on January 4th per my UPS tracking number.
The ring was beautiful, but the customer service of Jeulia is not acceptable.
I work in customer service and since the ring arrived damaged due to their lack of inspection they should have expedited a ring to me with a return label for the defect product. I spent $20 to have their defective product returned, I paid for a fast shipping time I did not receive and the communication gaps are horrendous.
I do NOT recommend Jeulia.
Hi, Elizabeth. We are so sorry that our customer service was not able to reply you at soonest regards to the issue. Your feedback make us recognize the defects of our company and we admit that we still need do more to improve our customer service and the quality. Apologize again for such inconvenience has caused. For the issue, we have processed the refund, the money will be reflected to your original account within 3-5 working days. Please contact us via online live chat if you need the refund proof.
I never received my order! The company is saying it was delivered, but my husband and I were both home and NO DELIVERY CAME!
I have 2 rings now! They are gorgeous! Great price! I know I will continue to purchase from Jeulia!
Looks exactly as the picture showed and it was shipped as promised. The fit is good too. Thank you
THE RING I RECEIVED IS ABSOLUTELY BEAUTIFUL. I WILL BE WEARING IT EVERY DAY AND PROUDLY SHOW IT OFF!
I HAVE ASKED TO RETURN THE PURCHASE AND IF I NEED AN RETURN AUTHORIZATION# NUMBER AND NO ONE HAS EVER ANSWERED MY EMAIL.
Hi Keri - We're sorry for the unhappy experience. Per our records, we replied each email from you, our colleagues may reply to you a bit late but all emails were got back to you within 24 hours. May we clarify things by letting our customer service representative assist you to have a check. Soon our customer service will contact you via email and help you return. If you have any questions or suggestions, please let us know.
I love my ring so much. It is so beautiful, unique, and stylish.
Love my four rings and I will order more. Great quality and price.
Order was fantastic and I enjoyed it and will continue to do so.
Overview
Jeulia has a rating of 3.1 stars from 6,629 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 5th among Custom Jewelry sites.
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- City of Industry, CA,, United States
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Business History
Our advanced design studio headquartered in Hong Kong creates a range of contemporary and bespoke styles for our customers all over the world. We deliver excellent quality at an affordable price by designing and creating all of our jewelry in-house, cutting out the middleman and slashing markups. From the hearts of our designers to the hands of our craftsmen, the end results is sharing our passion of unique and sustainable jewelry with our customers.
We are a customer-centric company and so earning your trust is our number one priority. Jeulia proudly offers a one-year warranty against any manufacturing defects on all of our jewelry. We also offer a 30-day money back guarantee should you be dissatisfied with your purchase.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi David, your order has been shipped on 15th, Oct via post office and our customer service representative has sent you the tracking number for your order via email. Please kindly note that since you chose Free Shipping, the shipping time is 12-25 working days, and the package was shipped to Canada, international shipping requires a longer time than delivering to the USA, now the status of your package is under customs clearance, once the item clears all regulatory processes, it will be handed over to Canada Post for delivery. Please let us know in what way we can assist you as one of our customer service representatives will get in touch with you.