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Ordered the Road to Rome Berry Red Wrap Maxi Dress, it's reviews were great so I took a chance. The dress is pretty, it's a bit difficult to figure out how to properly put it on (it's a wrap dress) and it did not include instructions. The fabric however sadly shows EVERY imperfection or undergarment detail. Unsure if I will return the dress and purchase one similar from another site. I think if you are stick thin with no curves then this is the dress for you.
* Lulus attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I purchased the Jeulia Interchangeable Intertwined Halo Oval Cut Created Sapphire Wedding Set SKU: SG6N083 on December 13th, paid $20 for the 3-5 day shipping. After inquiring where my order was since I was leaving to go out of town for several days the end of December they expressed they'd get it out right away. I left for my trip, no ring. I returned and the ring arrived a day later (December 28th). I was not refunded for my "express shipping" I paid for.
I was excited to see the package and deeply saddened when I opened the box to discover the "made to order" ring was missing two stones on the side. I contacted Jeulia first thing the next morning and they advised I would need to send them pictures with the ring showing the tag in tact and then they would send me an RMA. I did as instructed (immediately) and days later I received RMA information.
I then attempted to communicate via email for updates and it would take 2-4 days for a response. I tried via phone but was either on hold too long or the call would disconnect.
Finally I discovered the online chat feature (best form of communication with them) and utilized that. I am still awaiting my refund (today is January 19th) for the ring, they received and signed for it on January 4th per my UPS tracking number.
The ring was beautiful, but the customer service of Jeulia is not acceptable.
I work in customer service and since the ring arrived damaged due to their lack of inspection they should have expedited a ring to me with a return label for the defect product. I spent $20 to have their defective product returned, I paid for a fast shipping time I did not receive and the communication gaps are horrendous.
I do NOT recommend Jeulia.
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Hi, Elizabeth. We are so sorry that our customer service was not able to reply you at soonest regards to the issue. Your feedback make us recognize the defects of our company and we admit that we still need do more to improve our customer service and the quality. Apologize again for such inconvenience has caused. For the issue, we have processed the refund, the money will be reflected to your original account within 3-5 working days. Please contact us via online live chat if you need the refund proof.