Very cheaply made
I tried to get your address to rerun it and I couldn't do would you please send it be email as I want to return it for a refund
BUYER BEWARE -- I see a lot of ads on Facebook for Jeulia. My experience with them has been awful and I want to warn you all.
Long story short: Wanted to return a ring - you have to call them for a return authorization and send photo proving that you haven't removed the sizing tag from the ring (no refund if removed) - after several tries to call them, finally got through - was subjected to a VERY HARD sell to do an exchange instead of a refund and I had to immediately email them a photo of the ring with the tag still on it before they would go any further - emailed the photo and held my ground that I wanted a refund and the phone rep finally told me that he would email me the return authorization code and return instructions - never got the email and by then it was getting close to the 30-day return period expiration - tried calling back, got a continuous busy signal over 2 days - sent angry email demanding return instructions - they finally responded, telling me that no authorization code is necessary, just mail the ring back and BE SURE TO EMAIL THEM WITH THE CARRIER AND TRANSACTION NUMBER BECAUSE THAT'S THE ONLY WAY THEY CAN TRACK MY RETURN - sent the ring back the next day thru USPS INSURED and immediately emailed them the info they required AND ASKED THEM TO CONFIRM RECEIPT OF MY EMAIL - never got a reply - after another 5 days with no response, filed dispute with PayPal - it's been 60 DAMN DAYS and I'm still waiting for resolution and now I don't have either the ring or my money! Needless to say, I'm also losing faith in PayPal as a safe and PROTECTED payment method.
I am going to post this review on every one of their FB ads until I get my refund!
Hi Robin - We sincerely apologize for your bad experience of this order. During this holiday season, we have many emails waiting for a response so our colleagues may reply to you a bit late, but we won't neglect your requests. We know we need to do better and hope you will give us another chance. Soon we will send you an email to solve your problem, please kindly check your email-box.
My husband bought me this stunning ring for our 15th anniversary, and I was excited and stunned! This ring is GORGEOUS! The quality is amazing!
Ring came to me EXACTLY as depicted online. I am very happy with it and would recommend purchasing from this site.
You are crooks. U charged me $126 for my 2 orders & sent me absolutely nothing at all!
Hi, Stefani. After checking, your order have been shipped out on 7th, Dec, since you choose free shipping, the regular shiping time is 9-25 working days, the estimated delivery time is 1th, Jan. Please kindly wait. Please feel free to contact us at 1-888-219-8158 if you have any questions.
Ring is beautiful... but it came really late but they took the extra money out for faster shipping!
It looks good; but I see silver tint already after having it a month. Won't order another one!~
Hi Linda, we are sorry to give you such inconvenience. We have marked ring's details on our website our rings are made of 925 sterling silver, the coat is rhodium plating and the stones are Created Gemstones. Rhodium plating is often added onto white gold or silver jewelry and engagement and wedding bands in particular to increase shine, luster and durability, less prone to tarnishing. But the rhodium is only a plating and therefore it will wear off eventually and require replating. For the problem you can send the ring back to us, we can fix it for free. Any questions, please feel free to contact us by calling 1-800-315-2361, emailing us@ service@jeulia.com, starting online chat or messaging on Facebook. We are pleasure to assist you. Thank you.
The ring is very disappointing. Does not look as advertised
Would like to return but not sure how.
Hi, Sherri. Thank you for your order in Jeulia Jewelry. If you don't like the ring, we can make an exchange for you. Any problems, please contact us via Live Chat or directly call us at 1-888-219-8158. We will try our best to provide you with satisfying service.
I received my ring super fast and am already making a list of items I will be purchasing!
Beautiful ring and fast shipping. Getting a lot of compliments on it. Thank you for the great ring.
Deceptive advertizing, charged 20.00 for shipping, when ad said free shipping. When I emailed a request for explainion, was told it didnt applied.
Hi Rick - Thanks for your feedback and we are sorry for the trouble this may have caused. Please know that we offer three shipping methods for the USA: $20 for Expedited Shipping, $15.95 for Standard Shipping & Free Economy Shipping over $45. In order to make sure customers receive their items as quickly as possible, if there is no any request for the shipping method, the system will automatically regard the expedited shipping as default. After you placed the order, our system sent you the confirmation email that you also could check the shipping information, but I can see that we didn't receive any request to change the shipping method, so finally your order was shipped out via UPS expedited shipping and you have received it on 8th, Dec already. Nonetheless, as a token of goodwill we would like to offer you a 5% discount on a future order with us. Please feel free to call us if you wish to opt for the discount on your next order. We hope we were able to explain. Again, apologies for any inconvenience.
I absolutely love my Jeulia Rings They are beautiful and look amazing on my hand I get lots of compliments.
One Week before last christmas: Ordering of two similar rings with expressoption. Astronomical sphere rings of this type: https://www.jeulia.de/product-astronomical-sphere-sterling-silver-ring-with-a-free-chain-cid73-jerc0054
After ordering there is the first info. One of theese rings have to be manufactured first. In China. Ok: there was NO info on the website, that the rings are not ready now AND there was no info before, that they are crafted in china. Anyway, so we have to wait.
At December 29th i am asking per mail: Whats the matter? No Info, no messaging about shipping? Answer from 30th: "sorry, we will ship on January 2.2020. Ok. So after one and a half week the shipment arrives (because it was shipped from somewhere in china, it takes a time).
After 2 Weeks the first of the rings is broken - see picture. 3 Days later the second ring is also broken! So i claim the order. After some days there is a backinfo from jeulia: claim accepted. I have now to ship the rings - to CALIFORNIA. Now, i am living in germany. Again there was NO for me noticeable hint on the website about the company headquarters sitting in california! The website simple simulating the impression: it is an german company. But its not.
Thats simply scaming - and nothing more. The rings are now given to a local goldsmith in munic. He could suchesful repair the damage. Baying by jeulia: Never. Ever. Again.
Hi Frank R., sorry for any inconvenience this may have caused. We have tried to locate your order with the item #, purchasing period, etc, but failed to find any order including this item from our German website in Dec. Could you please give us your Order No for checking and help you better. Because we are a large global company, we have websites in many countries. And we have stated our location in the FAQ of the website that our main office is in Los Angelas, California, our design and factory are headquartered in Hong Kong, China. We are very sorry for the misunderstanding about where we are. For the product, We carefully inspect all products before shipping, unfortunately, a few defective pieces may sometimes be overlooked, so we offer 30 Days Exchange service. Again, we are sorry for what happened.
Overview
Jeulia has a rating of 3.1 stars from 6,629 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 5th among Custom Jewelry sites.
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- City of Industry, CA,, United States
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Business History
Our advanced design studio headquartered in Hong Kong creates a range of contemporary and bespoke styles for our customers all over the world. We deliver excellent quality at an affordable price by designing and creating all of our jewelry in-house, cutting out the middleman and slashing markups. From the hearts of our designers to the hands of our craftsmen, the end results is sharing our passion of unique and sustainable jewelry with our customers.
We are a customer-centric company and so earning your trust is our number one priority. Jeulia proudly offers a one-year warranty against any manufacturing defects on all of our jewelry. We also offer a 30-day money back guarantee should you be dissatisfied with your purchase.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Virginia - We are sorry that the product was not to your complete satisfaction. Our goal is to make sure you have a great shopping experience so that we offer 30 days return policy. One of our customer service representatives has sent you the return instruction via email, please kindly check your email box. Thanks.