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Jeulia Reviews Summary
Jeulia has a rating of 3 stars from 6,629 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 3rd among Custom Jewelry sites.
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I got my ring today and it is gorgeous! I am so pleased with the design
I had my ring for less than 3 weeks and the plating chipped off! Their reply was to send me R200 refund to fix it. Clearly they do not know how much anything costs in SA!
I placed an order. They shipped wrong size. I emailed as soon as I got the ring. They deducted shipping and I had to mail back item. Wouldn't acknowledge their mistake. Customer service "Emma" was rude and wouldn't fix their mistake. Avoid at ALL costs!
Actually, before I ordered on this site, I checked here to make sure that there were some reviews, which there were, so thanks sitejabber! I ordered a wedding band for my honey. I wanted to find the special, but at a very reasonable price. Anyway, found a nice heart ring - ordered it, everything came on time and was great. Can't wait to give the ring to her, she are going to love it!
We ordered my bridal set from here and received it yesterday. I love it! Both rings are so pretty and I love how the wedding band is dainty. I love the detail in both rings. It took about a week to process but once it shipped, it was here a day before the estimated time. I will definitely be ordering again.
I just received my ring yesterday and it is gorgeous! I hope that the sheen and luster lasts because if it does, I may never want another wedding ring again!
Ordered on the 1st. Item should have been delivered by the 5th. Only after contacting them on the 12th did I get told my order would go out soon and I was told to be patient. This was supposed to be a mother's day gift. I would honestly let it slide of had not been for the rude customer service. They mess up on their end and then have the nerve to tell me to be patient!
Hello, the final delivery time equals processing time plus shipping time, your order is pre-items. Processing time is a little longer 10 working days, shipping time is 2-4 working days. Now your order has been shipped out via DHL, the tracking number is 2345927872. You may track it here: http://www.cn.dhl.com/en.html.
We are really so sorry for any inconvenience, wish your understanding.
I purchased two sets of rings in November 2015, within a month the coating started coming off, I was told to send the rings back and they would "fix them". After several emails as to why I had not received my fixed rings, I was told they couldn't be fixed. Then I was told they did actually send the repaired rings, which they lied about. Then they sent me another set of rings which were wrong and I returned all 6 rings that I had received. I provided them with pictures, tracking numbers and they still refuse to refund my money. This is fraud! I am still being told that they do not have all the information to process my refund. I have been charged a total of 225.95 CAN and I have paid 33.62 in shipping charges. I received a credit of 89.32 which doesn't even match either of the payments that was charged to my credit card. When I call in, they will not let me speak to a manager or supervisor. I am thoroughly pissed right off since they can't seem to figure this out after 5 months! FRAUD! SCAM! ILLEGAL! Who can I report this to?
Hello, you ordered two orders two ring sets. You returned the rings three times separately and gave us two times tracking shipping information. We have gave you refund for your one order, your second return for fix, we only can fix it for you and can't give you refund again. You ordered the rings on November and December last year, we only have two months return policy last year considering ring's problem we answered to give you refund for one order. This year is 30-day return policy we can't give you any refund again. We can fix the ring for free. Wish your understanding.
Got my as a gift yesterday. It look gorgeous, fits perfectly. Especially I love the way its ring can be separated in to two different rings. All my friends said they love it and I definitely in love with my ring.
Ordered my ring on April29th payment was done on the 29th. This was for Mother's Day have not received it. I have tried to contact the company both by phone, email to the service Dept, live chat and also tried to track my order. Absolutely no response back I. 2 days. Is this a scam?
Hello joan, your order couldn't be shipped out because your shipping address is insufficient, needs to be verified again. We have emailed you for verifying your shipping address. Please reply us your correct address. After getting your certain answer we will ship it ASAP. Please check your email and reply us. Thank you.
I had no issues ordering or receiving my ring I ordered last Wednesday & the ring got to me by Monday =) it's a little bigger than I had anticipated but it's so beautiful it fits perfectly & is sparkly I love it!
I want to cancel an item, the phone number does not work and I want t change the size and I am very upset with the live chat keep getting a ella name chatting with and she is no help I am very upset have been trying all morning
Hello Billie, we are really so sorry for any inconvenience. Your ring size has been changed to 8 1/2. The processing time is a little longer 10 working days because half size needs to be customized. Your ring is being processed now, please wait a few more days once it is shipped out we will email you tracking number. Thanks for your kind patient.
Ordered, received email confirmation, got ring from DHL in less than 6 days. Gorgeous ring! Would definitely order again.
Although I was so excited when I got it at the beauty of the design i noticed it was a completely different shade then the rest I own. I also noticed it wasn't stamped and well it's shipped from China "red flag" so I took it to a jeweler "not just one" who all assured me it's fake. Terrible scam they are running here.
Hello Sarrah, I can't find your odder derails in order number you gave, can you offer us correct order number please? If you are not completely satisfied with your purchase you may return it for a full refund (minus any shipping and/or gift packaging charges, if any) within 30 days of the delivery date. Any questions please contact our customer service center to get more help. Our rings are not fake. Most of our rings are made of 925 sterling silver and the stones are Swarovski Gemstones.
For more information about the stone, please refer to this: http://www.jeulia.com/stone-we-use.html
Absolutely beautiful my perfect engagement/wedding ring. Love the color and style!
Stunning! Many comments on it already, does not look cheap like so many others online do- very delicate and classy but well made. First purchase that I've made online where the product is better than the photo.
My ring is stunning and gets lots of compliments :) thank you
Took longer than expected to send off but item received was perfect, as described and right size
Love it. The blue color is beautiful and sparkles nicely. It stacks perfectly as I purchased multiple colors a set.
From the business
Affordable luxury Jewelry for Everyone.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kelly, for your order I think there are some misunderstanding. We didn't send you wrong size you ordered size 6 3/4 and we sent you size 6 3/4. Maybe our size tends to a little bigger than your regular size, we can exchange correct size for you for the problem. Finally you need a refund and we have gave you refund please check your account later. For the deductible shipping, we sent the ring via free expedited shipping first, if our customers need refund we will take off first shipping fee from the payment. Wish your understanding.