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Jeulia Reviews Summary
Jeulia has a rating of 3 stars from 6,629 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 3rd among Custom Jewelry sites.
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Ring was beautiful but the main gemstone came cracked. I purchased my ring before my proposal and they wouldn't exchange it for a different size or offer sizing when it didn't fit.
Exceed expectations, absolutely love it! They also had my size (5!) which hard to find!
You do not deserve any star at all, my rings faded within a month of purchase looking as though I got them from a lucky pack off the streets. A plastic ring would have performed better. I am greatly disappointed.
Hi, Rudo. Thank you for your feedback and we apologize for any inconveniences you have experienced. We offer one year warranty, please feel free to contact us at service@jeulia.com or call us at 1-888-219-8158, our customer service will help you solve the problem soon until you are completely satisfied.
Very pleased with the top notch quality of my purchased product! Will most definitely be a return customer!
Purchased a two gem ring for my fiancé. Ruby and diamond. Her name is Rosemary and she does go by Rose. The ruby is shaped as a rose. Beautiful!
Best purchase ever. Don't have to wear my real rings as these look as good as the real deal
Have ordered two rings and both are excellent quality and have many compliments on both. Delivery was excellent as well.
The ring I bought off this site was made in China, very light, and the stones were not even real. I will not shop from this site again. I wasted $200 dollars on what looks like $20 dollar ring.
Hi, Shayne. We are sorry to hear that the ring was not to your complete satisfaction.We offer 30 days return policy, if you are not satisfied with your purchase, you can simply return it to our USA office within 30 days of the delivery date. Please contact us at service@jeulia.com or call us at 1-888-219-8158 if you need any assistance.
Bought 2 rings, one a gift one for me. Within a week wearing them the plating wore off. They won't stand behind. Wasted money and time. Would not recommend to anyone after egg in my face.
Hi, Kimberly. We are sorry for disappointing you. I'll be sure to share this with our teams. This feedback will allow us to make improvements in the future to better our service and quality. We offer one year warranty, any problem is wrong with the ring, we can fix it for free. Soon our customer service will email you to solve your problem till you completely satisfied. Please don't hesitate to contact us at 1-888-219-8158 if you need further assistance.
Well the first two times I bought from them I loved them. But I ordered something on 11 26 2016 and it never showed up I have no clue why it never came I've tryed to leave my number for the online chat gal but no one has gotten back about it. I'm really upset not getting my ring and no one getting back with me. I hope someone calls me about the issue.
The mermaid ring is a beautiful design. The finish and craft of the ring are gorgeous! I'll be back for more.
This is my second ring from Jeulia and I love it! Got it within a week which I think was amazing! I will definitely be buying more.
Never got the ring or the money back, you asked me to wait but nothing has happened
Hi, Luis. Sorry for the bad experience you had with our customer service. This is a very valuable feedback so that we can correct and improve our service in further. After checking your order, we did send you the package by DHL on 9th, Nov. But when the order arrived in our local customs office, you refused to clear the goods, according to your local customs policy, the customs office have the right to destroy it or sell it at auction exceed 90 days. For the issue, both of us have encountered the loss, but in order to serve our clients well, we bear the loss, we will refund you the ring's value. We sincerely hope this issue is resolved, if you still have any doubt with this, please let us know.
The ring arrived and wife didnt like it.to my surprise shipping showed it was coming from China. Once seeing that I knew return wouldnbe near impossible. I emeailed them several times refardig a return and have heard bothing back. PURCHASE NOTHING FROM THEM. They will stall and ignore in hopes that you give up.
Hi, Richard. Thanks for your feedback here and we are so sorry for not being able to reach out to us. We need to deal with a large numbers of emails every day, so there was a lack of attention to your email. Could you please contact us via the online live chat with your order number? If you have any other questions, you also can directly call us at 1-888-219-8158. Thanks.
Wouldnt even give them a 1 ranking but there isn't anything less. Ordered Nov 20. Said shipped on Nov 27. As of today Jan 2 tracking says it is still preparing shipment! First 3 weeks the tracking circle was 1/3 blue like it was in transit now none of it is and says it hasn't even been shipped yet! Every email I send to them, when I check my sent messages they somehow all turn into a very long list of letters like code. Which is really weird and have no idea how they are doing that. But that's how I know it's a scam and I'll never see my money aging being in $#*!ing China. Should have known rings as beautiful as they advertise for the price they charge doesn't add up at all. Should have been my first clue! Now I have to look at stupid jeulia ads EVERYWHERE on my tablet and phone spinning me into a whole other level of pissed off...
Hi, Sarah. We are so sorry that your order was delayed by USPS and have made such misunderstand. For the delay, we take full responsibility, you can request the full refund or resending the order by express shipping, one of our customer service will contact with you soon and confirm how you would like to proceed with your order and solve your problem till you completely satisfied. Please don’t hesitate to contact us at 1-888-219-8158 if you need further assistance.
They still have not send the refund after I posted my complaint but lied sending an email with a "receipt"of the refund to paypal, neither on Pay pal or my bank, there is NO money but the ASKED ME TO REMOVE THE COMPLAINTS AND COMMENTS.
QUOTE: " Hello, Marisol Luna Ortiz
Thank you for your order from jeulia.com. If you have any questions about your order please contact us at *******@jeulia.com or call us at *******158 Monday - Friday, 8am - 5pm PST.
Your Credit Memo #******* for Order #*******"
Jeulia Support
Jan 2 (2 days ago)
To me
Dear Marisol Luna,
Thank you for your email, sorry for the inconvenience, the shipping time is really a very long, we have arranged the refund for you, due to the inconvenience we caused to you, you have been our VIP customer, we would like to send the order to you via UPS for you for free next time, and would like to offer you a nice discount, but you should contact us first before you place the order.
By the way, could you please remove the comment, your understanding will be very appreciated.
If you have any other questions, please feel free to contact us and we'll reply you within 24 hours.
Best wishes!
Jeulia customer service
Rose
Hi, Mariso. We are extremely sorry that your order was delayed by USPS and had a bad impression on you. Please kindly know that we have processed the full refund to your original account and it should reflect in your card within the next few business. Please feel free to contact us via the ticketing system or call us at 1-888-219-8158 if you wish to receive the refund proof.
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Affordable luxury Jewelry for Everyone.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Losif. After checking with your order, the UPS could arrive to you in 3 days originally, but the UPS website showed that" as requested by the receiver, we'll hold the package, and contact them for instruction before submitting for clearance." If you have any doubt with the shipping, you can directly track it on UPS website or contact us at service@jeulia.com, we can send you the proof. Thanks.