Jeulia Reviews Summary
Jeulia has a rating of 3.1 stars from 6,628 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 4th among Custom Jewelry sites.
I have been looking for a created Emerald ring for a few years. Real Emeralds are very cloudy and I want the perfectly clear green. After much thought I decided to take a chance and order from Jeulia, at a price much less than any I have seen anywhere.
Now comes the exciting part... I can not tell you how much I love this ring! I chose the emerald cut engagement ring to wear on my right hand and I am over the moon about it! From a lady who has plenty of the real stuff... I will choose Jeulia from here on out!
Beautiful ring, well made, good quality. Great price. Good communications. Will definitely buy again.
Beautiful product at a great price! My wife absolutely loved it and wears it constantly! Thank you for the speedy delivery as well!
I ordered 1beautiful ring from Julia.
Com. The order came in 4 days. However, I received 2 boxes of the same ring and they charged me for both rings. I only ordered 1. No one has responded to my emails and the contact # that is given for customer service is a bogus
#. Looks like I am out $145.00. Wish I had read
All the bad reviews about this company before I
Ordered.
Ring looked cheap it didn't fit and there's a no refund policy on custom sizes which cost extra and you have to pay to to ship it back and pay to have it shipped back to you if you want an exchange.
This company is the worst.
Hi, Eric. Sorry for your unpleasant experience. But we do state "Customized items (including customized size, engraved, customized color) will not be accepted for refund(Please kindly be noted that customized sizes including: size≤4, size≥10 and half sizes.)" Hope you could understand. If you would like to know more information, please click here: http://www.jeulia.com/30-day-return-policy.html. Any doubts, please contact us via Live Chat or call us at 1-888-219-8158. Thanks.
MOST OF THESE ARE FAKE REVIEWS`WATCH OUT PEOPLE... AND PLEASE DONT SEND ME A FAKE $#*! REPLYIN LESS YOUR IN NEW YORK IN AN ALLEY NOBODYS SELLING THIS CHEAP
Hi, SABRINA. Sorry for bringing you misunderstanding towards us. Actually, all the reviews here were written by true customers themselves. We do have a branch office in California. If you have any doubts, please call us or contact us via Live Chat. Thanks.
My boyfriend and I went to Mexico to be married and I wanted to Blue stone in our ring set to always remind us of the ocean. I did a lot of searching and found the perfect ring with you!
I received my ring 3 days after it was ordered and it it absolutely beautiful! It came packaged beautifully as well I was very impressed with that and will be ordering from them again
First they are not located in the US. It took 2 months to get the ring I ordered. The box it came in was very nice but the ring I paid $100 for looks like a dollar store item. It looks very fake and cheap. The stone is cloudy and the metal looks cheap. They promote hassle free returns, HA! After a month of me repeatedly contacting them for a return authorization I'm still stuck with the ring. They had me send a picture of the ring to show it still had the tag on and not worn or damaged. They told me how to return it but did not give me written authorization so I was not going to ship it back for them to say they didn't authorize it. They told me "it makes me very sad you don't like the ring". The conversations were very unprofessional and at times seemed like I was chatting with a child. It also took a day each time for them to reply. It seemed like they were stalling so it would go past the 30 days of being able to return it. Jeulia sells low quality items and is nothing but a SCAM!
Hi, Rose. We are sorry for your unpleasant experience. If our customer service representatives who provide assistance for you consent to your return and send you the return address, then you can send it back with no worries. We don't have your order number here so if you have any doubts, please contact us via Live Chat or call us at 1-888-219-8158. Thanks.
I ordered 2 rings on Dec 3,2016, order #*******. It took over 6 weeks to get these rings. I didn't like the color of Jeulia Flower Design Round Cut Created Pink Sapphire, it looked super fake and nothing like the picture. I tried to contact customer service for the entire month after I received the rings every few days, every way I could think of e-mail, live chat, the phone # didn't work... it was just a nightmare. So I contacted paypal and then got a response. They told paypal I had to return the ring for a full refund, well guess what I had to ship it back to China, not CA like the exchange I did the first time. I have not idea how to track a package to China without paying $ 80 for a $ 100 ring. I've shipped it back but was told they couldn't track it so I'm out the money, the ring and the money to ship it back to China. I've never been so frustrated on something that was suppose to be fun. Do not order from this company unless you are sure you will love it because they have the worst customer service I've ever seen, in fact no customer would be better because then you could get your money back. They will take your money, but will not help you in any way if you are not happy with their product.
Hi, Pola. We are sorry for any inconvenience brought to you. After checking, you want to return it to exchange for another ring. As for your case, usually after our customer service representatives consent to your return and give you the return address, you can ship it back to us. Even so, it should be a CA address. We are always here to provide assistance for customers. We have fixed our phone and it works well. Any doubts, please call us at 1-888-219-8158.
I received my Crossover Princess cut ring an it is stunning. The sparkle the shine everything. Everyone that saw it said that had to be expensive. I couldn't be more pleased. Thanks Jeulia!
Dear Jeulia Team,
Thank you so much for your help and support, i received my order last week, and i'm so pleased and satisfied with my rings.
Have a nice day
WHEN I ASKED FOR A RETURN AUTHORIZATION THEY WOULDN'T RESPOND AND ALL THE EXCUSES CAME OUT. THEY WERE OUT ON HOLIDAY, THEY WOULD GET BACK TO ME, THANK YOU FOR YOUR INQUIRY... NEVER ANY SOLID ANSWERS UNTIL IT PASSED THE 30 DAY RETURN POLICY... NOW SOMEONE ANSWERS AND SAYS I CAN'T RETURN IT BECAUSE IT'S PAST THE 30 DAYS! THIS IS NOT RIGHT!
Hi, Michelle. Thank you for your purchase in our company. You could return it to exchange for another ring on our website. If you need any prompt assistance, please call us at 1-888-219-8158. Thanks.
They clearly advertise 1-4 shipping for $20. However, when you clearly point out with documented proof that their delivery took nine days, they respond with, "be sure to choose free shipping next time." No refund of fees. We are looking into filing a class action suit.
Hi, Vra. Thank you for your purchase in Jeulia Jewelry. After checking, your order did take 3 days for shipping. We state that our delivery time includes the order's processing time and shipping time. If you have any doubts, please click here: https://www.jeulia.com/delivery-shipping.html to know more delivery information. Thanks.
I have purchased three rings for my wife. All three have had stones fall out. After repeated emails and phone calls I finally got a representative send me a mailing address to have them repaired. I sent them and still nothing, no communications, no rings just broken Christmas promises. Do Not purchase from this company, shipping takes forever, poor quality and they don't stand behind their products. Still have my money though.
Hi, Dana. We are sorry to make you worried about the order. After we receive your return package, we will repair it and immediately arrange reshipping for you. Any doubts, you can call us at 1-888-219-8158. Thanks.
I would of liked to received emails anout my order. I waited over a month to get my ring. More communication would of made it so much better. Love the selections and prices are reall good. I would recommend y'all to my friends.
Hi, Brends. Thank you for your kind advice. We will attach great importance to your feedback so that improve our customer service. Wish you have happy days with your ring!
After posting on here, they contacted me and said it had been over a month not able to refund! I contacted you the day it was received and have been getting the run around ever since. They should be investigated for fraud. DO NOT buy anything from them. Especially when they say satisfaction guaranteed. Well I am NOT satisfied!
Hi, Didi. We are sorry for the inconvenience brought to you. Soon one of our customer representatives will be getting in touch with you to give you the return instructions. Please kindly check your email-box. Thanks.
I placed my ordered and figured I would not get it for awhile and BINGO
It was here yesterday. That was the fastest service I have received.
I love their rings!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Terrie. Thank you for your purchase in Jeulia Jewelry. There must be some misunderstanding. Could you please contact us via Live Chat and provide the order number? BTW, we have fixed phone and it works well. You also can call us at 1-888-219-8158. We will figure it out and give you a satisfying solution to this problem.