Jeulia Reviews Summary
Jeulia has a rating of 3.1 stars from 6,628 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 4th among Custom Jewelry sites.
This is my second purchase from Jeulia. It is a gorgeous stunning ring. I love how it is 2 pieces, I can wear together or separately. And the white metal with the rose colored metal is gorgeous together. I bought this ring as for when I don't want to wear my real diamonds out. But it's so pretty that I do wear it more often. I am very happy with this company and their products!
My wife and I ordered a ring set to wear in place of our true wedding rings. We ordered the 2 skull round cut created white Sapphire with fuby sidestone skull ring and the jeulia classic milgrain skull ring. Their customer service kept us informed every step of the way up to the delivery. We received them when they said and they are gorgeous and fit perfect! Thank you Jeulia for making such a beautiful set of rings and making the process painless. I already suggested your company to some friends.
Rings ordered in November, disappointed when they arrived and asked for a return address. A month later I received address and returned rings. Three months later still waiting for the total amount to be returned to my credit card. They want to give me points, not interested, want my payment returned.
They are fake and fraud. Look up reviews before giving them personal info like address and credit card info. Look at the fact that their reviews are from fake facebook accounts and they have an F from the Better business bureau. Dont get scammed.
Hi, Ashley. There is some misunderstanding between us. The truth is that our company is legitimate and we never do fraud on the internet. We are totally committed to protecting the privacy of our site visitors and customers, so we will not disclose information about our customers to third parties. Please don't worry about this. As for the reviews here, positive or negative, they were all written by real customers. We won't scam customers and we are endeavouring to provide better service for you. Any other doubts, please don't hesitate to contact us, and we will give you satisfying explanations. Thanks.
Last year I ordered a skull ring from Jeulia.com. The ring looked good online, but the first problem was it took over a month to arrive in the first place. After finally receiving the ring, the ring was the wrong size. No big deal, I sent it back for them to resize it. This begun the problems. After two months of no contact, I wanted to just return the ring as I had never had the ring in my possession more than a few hours. I emailed Jeulia daily regarding this issue, but never received responses. Finally they just mailed back the ring, but never sent a tracking number. Fine. I'll take the ring. Now, the ring has changed from a black to a metallic sheen of green and silver. The faces of the skulls have worn off and the inside has changed even more colors. This is low quality at best, but even worse is the customer service and the false advertising. The ring is not sterling silver as advertised. Now, when I try to get the ring replaced through their One Year Warranty, they ignore emails, respond with nonsense, and delay.
Avoid this place. Garbage.
Hi, Brandon. Sorry for your unpleasant experience on this order. We had made an exchange for you. If the replacement still couldn't make you satisfied, we can help you exchange for another white sapphire ring. As for our rings, they are made of 925 sterling silver with rhodium plating, and we didn't do the false advertising. Anyway, we are sorry for the dissatisfaction caused to you, and we will value your feedback to better our service and improve the quality of our products. We hope to give you a satisfying solution to this problem. Any doubts, please feel free to contact us again.
I needed a size that wasn't listed as I wanted a right hand pinky ring. It was no problem for me to get what I needed from the lady on the chat. She even gave me a first time purchaser discount. The turnaround time from ordering to having it at my door was impressive. I was worried because it was coming from China but the quality and craftsmanship is exceptional. I'm very pleased with my purchase and would recommend them.
I wish I could give them 0 stars. The quality is awful. Ring looks like plastic and stone is junk. I asked for a refund days within receiving it and was denied. They would send me a generic scripted response stating it was past 30 days. Their policy is 30 days from delivery. I requested refund 30 days from order date which was well within the time frame. BEWARE! Do not order from them
Hi, Jessica. We are sorry for your unpleasant experience on this order. For your case, we have agreed to refund you once we receive your return package, but you are unwilling to send it back to us. Please know more about our return policy via https://www.jeulia.com/30-day-return-policy.html. We are trying our best to make you satisfied. Hope for your understanding and your kind cooperation will be much appreciated!
I just ordered my 2nd item. Both items were delivered super fast - like within a week and both were even more gorgeous in person! I am so pleased with he quality and the price! You can't find such quality jewelry for such a good deal anymore! I love Jeulia!
All I can think of is WOW! First of all, I was thrilled how quickly my purchased arrived. I had expected 3 or 4 weeks. The ring is much larger than anything I would normally wear, however, every woman should have a gorgeous cocktail ring, It's just beautiful. I had read a few reviews off of another website and was a little weary at first. I'm not really a jewelry person, but being that I just had all my female family members do their DNA though Ancectry.com looks like I will be buying them all a family tree necklace. Thank you so very much.
E. C. Hardeman
WORST CUSTOMER SERVICE EVER. STILL WAITING FOR A RING I ORDERED ON FEBRUARY 26,2017...,,,...,,,.,,...
Hi, Kay. We apologize for any inconvenience caused. For your order, the original shipping address you provided was not correct, so it caused a little delay. After we confirmed the correct address with you, your order was sent out quickly. Now it is on the way to you and it will arrive soon. Please feel free to contact us if you need any further assistance.
Husband ordered us black metal ring sets with black and red stones. The day I wore them the black on the metal came off... they are silver now.
Hi, Danelle. We're very sorry to hear about your experience. We hope we could speak with you more about this and help get this matter resolved, one of our customer service have sent you the email about this issue, could you please kindly check your email box? Thanks. If you have any questions, please feel free to let us know at service@jeulia.com.
Thank you I've got the rings I got by online all the way from Nunavut thank you and just waiting for September for the big day so thank you
I ordered a men's wedding band & an interchangeable bridal set, they are absolutely gorgeous. I love them. Customer service was great & responded quickly to any messages I sent regarding any questions that had to do with my order. I received them in a timely manner & I am extremely happy with my purchase & overall experience.
Jeulia exceeded my expectations for a ring I truly loved, to now be my absolute favorite. Hesitant at first, then hard to choose which one and they did not disappoint. You will get more than a second glance in this sparkler.
Very pleased with their help exchanging my ring for a different size. Great communication when I called about this and appreciated their follow-up.
I ordered a ring for my daughter. About 10 min after I ordered it, I cancelled the order. I also emailed you to cancel the order but you still sent it. It took weeks after I ordered it to receive it yet you didn't cancel the order! Now I am stuck trying to fight with an invisible person to get my refund. The quality of the ring was cheesy and definitely didn't look like it was worth over $127 it looked like you could get it for $30 in a department store. I am so fed up trying to get my refund but I by no means am going to stop. Next contact will be the BBB and report you to facebook.
Hi, Elizabeth. Thank you for your review here and sorry that you had unhappy experience. We would like to explain for this case. Firstly, you placed the order on Feb, 13th, and we shipped out the order on Feb, 16th. Actually you first contacted us via email on Feb, 17th and your first email didn't mention your order number, so when we confirmed the order number, the order have been shipped out few days ago. Secondly, we are sorry again that the product was not to your satisfaction, we offer 30 days return policy, so our customer service Rep. Luke have helped you processed the refund for this order. If you still have any discontent about this order, please feel free to contact us via service@jeulia.com or directly call us at 1-888-219-8158.
I would rate lower than a 1 if I could. I got my ring it wasn't what I expected it looked so cheap so I sent it back for a refund and I still haven't gotten a refund or heard anything from anyone.
Hi, Christopher. Despite several attempts to contact you to sort this out, we have been unable to reach you. As we stated in our email to you, please remember to tell us the shipping carrier and the tracking number after you ship it and few days ago one of our customer service also contacted you again to confirm if you have returned or not. With this in mind, it would have been helpful if you had contacted us directly to let us know the tracking number. Anyway, we will contact you again to confirm the return tracking number, if you read our emails, please send a reply soon. Thanks.
I'm very happy with everything the shipping was faste customers service exellent and the ring absolutely gorgeous
Absolutely in love with my ring, many compliments on it and just happy as ever to get it! So pretty and sparkles so much! The whole process was simple and easy from start to finish!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Irene. We're genuinely sorry for the long wait. We have arranged your refund and it is under processing. It may take 5-7 working days to return to your original account. Please do not hesitate to reach out to us if we can still be of assistance with anything. Thank you!