Jeulia Reviews Summary
Jeulia has a rating of 3.1 stars from 6,628 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 4th among Custom Jewelry sites.
I am so excited about my ring. My husband got it for me for Mother's Day and it just sparkles. It is a perfect fit too. I am getting compliments on my ring and I have only had it a couple of days. Thanks Jeulia for making quality and beautiful rings.
I love the ring it just runs small should've ordered a 1/2 size bigger... ring is very pretty and looks to be well made their sizing just isn't quite accurate
Quick ordering and super fast delivery. Product is amazing and beautiful. Would definitely buy from again, and recommend tho others.
The middle stone looked smaller and is really to large, I think it looks fake, what I saw on site was smaller stones with larger stones on sides all around I probably will never ware it.
The ring is EXACTLY as appears in ad. I love it. Matches my new anniversary band perfectly. The box it came it was quite lovely also, and I was surprised at the presentation, compared to other companies I've ordered from.
I'd ordered a 6 3/4 and received a size 7 1/2 with a tag that said 6 3/4. I spent more money on having it resized than I did to purchase the ring and the resizing removed the inscription that I'd had engraved. Very disappointing.
This was a present for my wife for Mother's Day and she couldn't stop talking about it and showing it off. I'm sure I'll be buying other items from your collection.
Very well made ring. Arived in short time and was presented in a nice display box. Wife loved it. I hate the fact that I have to write 100 letters to leave a positive review.
1 Stone fell out of setting after a few days. Sent it back and they received it on 4/21. No word until 5/2 after my inquiry on 5/1
"We have arranged the repairment for you successfully. Now you can rest you heart. The tracking number will be sent to you once the package is shipped out!"
Made another inquiry on 5/12 about progress.
On 5/13 ", I am really glad to tell you that your exchanged order has been shipped out via United States Postal Service, your tracking number is XXXXXXXXXXXX. You may track it here: https://www.usps.com/."
When I checked the tracking it was received by USPS on 5/3 coming from China. I sent the original back to California so I guess we are getting a new ring but taking almost a month. They have had my money longer than I have had their ring :(
Hi David, I am very sorry about the difficulty you encountered recently before receiving your repaired ring from us. I understand that those products were required for urgent purposes. Despite our effort to deliver your order on time using USPS service, it’s quite unfortunate that we didn’t meet up with the time allotted for the delivery of those products. We are very sorry for truncating your plans for these products, and we will do our best to ensure this never happens again. Already, we are discussing with other express courier services to ensure our customers get their orders in time. And I have noticed one of our customer has sent you email to explain the reason of the shipping, just hoping you can receive your ring soon. We promise to impress you when you make your next order. If you have any other question or need further assistance from us, please feel free to call us directly on 1-888-219-8158, thanks.
I read the reviews so I purchased based on the reviews. First I paid for expedited shipping. It was out of stock and had to be made. However I didn't receive an email stating that. I had to call to find out what happened. My ring arrived on May 8th. It was beautiful. It was my engagement ring so I haven't taken it off. Today is the 15th and it already looks worn. I used the polish cloth and that didn't help. We decided to go this route to save money and put that into purchasing a house. The ring is priced over a hundred dollars so I thought it would last. I'm so dissapointed.
Hi WANDA, we sincerely apologize for any inconvenience you've encountered recently with us. And I have noticed one of our colleague has sent you email about the care tips and you replied that you will try to care about the ring and you are thinking about ordering a new ring. Please do not forget we offer one year warranty policy and 30 days return policy, if you have any questions about your ring, please contact us to service@jeulia.com or call us at 1-888-219-8158, thanks.
In love with my ring and the quality as well. The ring is amazing, exactly what I wanted! My now fiance proposed to me in a aerostatic balloon in Jayuya, Puerto Rico, up on the air, it was magical. He knew I love Jeulia so he bought my gorgeous ring there.
I requested refund for the wedding ring set that I received. The primary stone was cloudy and of poor quality and did not look good. Jeulia's response was to delay the process. I have a dispute with PayPal.
Hi Christi, thank you for taking time out of your busy schedule to write us and express your grievances on how our products and services do not meet up with your expectations. At Jeulia Jewelry, our greatest desire is to ensure our customers are satisfied at all levels and find the most suitable way to fix their problems without delay. I have checked your order, and we will refund you once the paypal release the frozen. Please accept our sincere apology for the difficulties we have caused you, thanks.
I can't get an address from these people to send a ring back to them. I don't know how many stupid emails I've gotten all I want is an address to send the dam ring back.
We're so sorry about any troubles you've had with us, Patricia. Our goal is to make your experience the best one possible and we have made changes to minimize this happening to our members in the future. I have checked your order, and you have returned the ring to us for exchange the other one, once we receive the returned ring, we will send the new ring to you as soon as possible. We’re always here to help and answer any questions so please do not hesitate to send us email to service@jeulia.com if you have any further concerns, thanks.
Very happy with this purchase, the ring was a little too big so i have to get it resized but im still very glad With it
This is my second order from Jeulia.
I am sure I will purchase more in the future!
My husbands ring fit perfect and we measured exactly how it was explained to us on the website. My ring is shiny, sparkles and so beautiful I can't stop staring at it when I have it on.
30 day return contains conditions that are not apparent; such as money deducted for packaging and shipping. Ring was too large and doesn't appear as realistic looking as in the pictures. Too expensive for look of ring, too.
Hi Darren, we sincerely apologize for any inconvenience you've encountered recently with us. I have noticed one of our colleague has refunded you $ 10 as compensation since you refused to return for a refund, and if you have any questions about your ring, please feel free to contact us at 1-888-219-8158, thanks.
I love the website, and the ring my husband chose for me is even more stunning in person! The shipping was fast, the fit is perfect, and I couldn't be happier! I will definitely purchase from you again, and recommend you to my friends!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi DeeAnna, we sincerely apologize for any inconvenience you've encountered recently with us, and I have noticed one of our colleague contacted you about the issue, please note that we allow our customer return it for refund or exchange within 30 days of the delivery date. And if you have any questions about your rings, please do not hesitate to send us email to service@jeulia.com and we will solve your problem as soon as possible, thanks.