Jeulia Reviews Summary
Jeulia has a rating of 3.1 stars from 6,628 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 4th among Custom Jewelry sites.
I loved everything that I bought. Looks like the real thing. You can become addicted to everything. I will definitely order again. My niece bought her a ring for her wedding and she loves it.
I received the rings I ordered after paying $20.00 to have them shipped express. The rings didn't fit ( I was told by a jeweler it was because the rings were thicker than most) however, it cost me another $ 23.00 to ship them back and then another $20.00 to have the rings shipped express again. There needs to be a better return policy. After I expressed my unhappiness about this to an " online chat" rep, she said SORRY... I can offer the free shipping, that's the best I can do... 25-30 days to get the rings... unacceptable to me. By the way, The rings themselves only cost $113.00. I will not buy anything from this company again.
Very happy with the ring I purchased and so far it's held up really well. I received the ring extremely fast and I was impressed with the packaging.
I never received my order or either my order was lost, and still unable to get a respond regarding the results!
Not a fan of the quality, the rings I purchased were definitely not with the $200. I wouldn't purchase these rings again. While the buying experience was nice and easy. The rings are NOT quality.
I fell in love with this ring when I first saw it. When I received it, I was even more impressed. I also received it sooner than I thought. I will be ordering from them again.
Ring was pretty. The box however was torn on the side and they won't send out a new one. They won't let me purchase just a box by itself, but they did say I can purchase one on my next order.
I love my white sapphire wedding band set! I have needed a replacement to my wedding ring since it had been on my finger for 31 years. We just can't afford a diamond set but this white sapphire ring I have looks just like a diamond. And for so much less! Thank you!
I wanted a ring to replace my wedding set that was lost. I didn't want some giant, gaudy ring that screamed fake... and 10 carat stone is not for me! But I also didn't want a simple band or solitaire. I love the design of this ring, very unique. Also the stones are a believable size... and beautiful. It's exactly what I wanted!
Shipped so quickly! As beautiful in person as the picture! Would definitely recommend and will buy from them again.
I know I shouldn't give up but I am so tired of dealing with them. I am tired of it taking 24 hours to respond. I'm tired that it has taken 3 months and still nothing is fixed, even though they admit their mistake. I refuse to send the current ring back for fear that I will never get a new one in return. Perhaps that is wrong but I just don't trust them. Lesson learned. Please dont learn your lesson the hard way. Dont buy their products. If you do have to ship it back YOU have to pay the shipping even if it wasnt your fault and YOU have to pay the shipping to get the new product back (which I did the first go round) (and they wanted me to pay customs fees) d but for this second go round (when they sent me the wrong ring) I refuse to put out anymore money. Im done arguing. It has been an exhausting horrible experience. Do not by from them!
Here is the latest... Yes Jeulia did contact me because of my post which was nice and the lady I have been emailing has been really nice. They now want me to ship back the ring they mistakenly sent me and for me to pay the shipping and then they will refund that amount. I am very hesitant to do that after all that has happened. THEN I have another representative contacting me still asking if I reviewed the conversation with them (via email) that it is my fault for receiving the same ring. Her emails are funny because all they say are... Have you had time to review the email... so its my fault they say. This will never end. I am convinced of that. I am not sending this ring back they mistakenly sent me before I get the correct ring because it is the ONLY thing I have to show for $150.00 and 2 months of emails. DO NOT ORDER FROM THESE PEOPLE!
Well I got my "new ring" today and guess what? It isnt the one I ordered! And I even sent them a screen shot TWICE so there would be no mix up. Back to square one again and I am not paying to send this one back and Im not paying shipping. Do not order from this company unless you just want to hand them money because that is what you are doing.
I ordered a ring from Jeulia and received it in a timely manner, it was pretty and everything they described. But within one week it had lost a stone. I contacted Jeulia via email (so I could keep track of conversation). I did not want the same ring because I was concerned the same thing would happen. They said an exchange was fine because they were not going to give me a refund. Then they told me that I had to pay to ship the ring back to them and that I had to pay custom fees and shipping charges of the new ring back to them. Mind you it took a month to get that that point. It has now been 2 months, I have no ring (because I paid to send it back to them) I am out over $150 paying for the original ring, the shipping to return the faulty ring and the shipping to send the new ring to me. URGHHHH. It takes 24 hours for them to responded if you get a response. They ask you the same questions over and over again like they are just delaying and delaying even more. Never again! Do not purchase anything from them. They do not stand behind their product! They take forever to fix the problem and you are the one taking on the entire bill. It took less than a week for the ring to loss a stone, very poor quality. The warranty means nothing. HORRIBLE! Contacted my credit card to see what they can do.
The jewelery is beautiful. I had a problem entering my size on their website and as a result the wrong size was sent to me. So I tried the phone number which sent me to the online chat. This was a disaster... the Rep. Amanda cut off our chat twice while I was explaining my situation... I assume I took too long. Then the third time she finally responded. She was so very unclear about their return procedure and extremely vague and what should have taken 5 minutes to complete took over 30 minutes! Not to mention she not once responded to their site giving me trouble and bring the cause of my problem. She proceeded to charge me for shipping my order back to me once it was replaced with the correct size... I also had to pay to have it shipped TO them as well. So I've now paid for shipping 3 times. All this when they're running a special of "free shipping" on their website. It would have been nice to have been offered at least that for all the trouble. Completely dissatisfied with their customer service and their no hassle returns... believe me they're a HUGE hassle!
Excellent service and excellent products I'm very happy with my new ring
Thank you so much.
I recommended to every body to purchase your jewerly the service and everything are the best
Very satisfied customer, until I tried to return ring to upgrade size. To many compliments. When ordered was purchased they offered half sizes but when I tried to return I was quoted a different price to upgrade size
Excellent quality jewelry reasonable prices looks like true diamonds. I am proud to wear this wedding set since after 35 years of marriage mine no longer fit.
Good product, quick delivery, good price, wife and I are going to Africa later this year. I liked the elephant ring, thought the wife would too. She loves it.
Great product looks amazing I was really pleased it was as advertised and could be any happier only thing that could make it better if it was a real diamond
I purchased two sets of rings and they were both beautiful I would definitely purchase items again from Jeulia
I had asked how to return the ring I ordered and they responded that I pick out a different one and exchange it, but never followed up with me on how to return the original one or how to exchange.
When I wearing it makes my finger green because I wear it all the time it should be made not to do that
Hi, Christina. We would like to extend to your most sincere apologizes regarding the issue. We have a high standard of quality test for all products and the 925 sterling silver ring should never been able to turn the skin green. We would greatly appreciate the opportunity to discuss this further with you and make it right. One of our customer service have sent you an email and request the pictures, we hope we can get a reply from you and be able to explain. Thank you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Wendi. We are sorry for your bad experience. After checking, one of our customer service have communicated with you several times via email to sort this out. As we stated in our email to you, we are glad to make exchange for you, with this in mind, it would have been helpful if you could tell us which ring you want to exchange since you mentioned two rings in your emails. Please understand that our representatives would like to confirm all details about this exchange, then he will guide you to exchange step by step. Please kindly check your email box, we have sent you an email again to confirm how you would like to proceed with this order. If you have any questions or suggestions, please feel free to contact us. Thank you.