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I know I shouldn't give up but I am so tired of dealing with them. I am tired of it taking 24 hours to respond. I'm tired that it has taken 3 months and still nothing is fixed, even though they admit their mistake. I refuse to send the current ring back for fear that I will never get a new one in return. Perhaps that is wrong but I just don't trust them. Lesson learned. Please dont learn your lesson the hard way. Dont buy their products. If you do have to ship it back YOU have to pay the shipping even if it wasnt your fault and YOU have to pay the shipping to get the new product back (which I did the first go round) (and they wanted me to pay customs fees) d but for this second go round (when they sent me the wrong ring) I refuse to put out anymore money. Im done arguing. It has been an exhausting horrible experience. Do not by from them!
Here is the latest... Yes Jeulia did contact me because of my post which was nice and the lady I have been emailing has been really nice. They now want me to ship back the ring they mistakenly sent me and for me to pay the shipping and then they will refund that amount. I am very hesitant to do that after all that has happened. THEN I have another representative contacting me still asking if I reviewed the conversation with them (via email) that it is my fault for receiving the same ring. Her emails are funny because all they say are... Have you had time to review the email... so its my fault they say. This will never end. I am convinced of that. I am not sending this ring back they mistakenly sent me before I get the correct ring because it is the ONLY thing I have to show for $150.00 and 2 months of emails. DO NOT ORDER FROM THESE PEOPLE!
Well I got my "new ring" today and guess what? It isnt the one I ordered! And I even sent them a screen shot TWICE so there would be no mix up. Back to square one again and I am not paying to send this one back and Im not paying shipping. Do not order from this company unless you just want to hand them money because that is what you are doing.
I ordered a ring from Jeulia and received it in a timely manner, it was pretty and everything they described. But within one week it had lost a stone. I contacted Jeulia via email (so I could keep track of conversation). I did not want the same ring because I was concerned the same thing would happen. They said an exchange was fine because they were not going to give me a refund. Then they told me that I had to pay to ship the ring back to them and that I had to pay custom fees and shipping charges of the new ring back to them. Mind you it took a month to get that that point. It has now been 2 months, I have no ring (because I paid to send it back to them) I am out over $150 paying for the original ring, the shipping to return the faulty ring and the shipping to send the new ring to me. URGHHHH. It takes 24 hours for them to responded if you get a response. They ask you the same questions over and over again like they are just delaying and delaying even more. Never again! Do not purchase anything from them. They do not stand behind their product! They take forever to fix the problem and you are the one taking on the entire bill. It took less than a week for the ring to loss a stone, very poor quality. The warranty means nothing. HORRIBLE! Contacted my credit card to see what they can do.
Absolutely no worries about on-line ordering. Free shipping with Target Red Card, 5% off with Target Red Card. Love the emails on flash sales.
Reliable, stand behind their products. Shipments arrive in a timely manner. There is a reason they are number one.
Sherry K.'s review of Jeulia earned a Very Helpful vote
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Nothing at all like the picture like at all and then when I asked to refund it immediately upon...
Hi, Sherry. We feel awful upon hearing this. Please accept our sincerest apologies for the inconvenience caused to you. We'd like to look furthur this matter with you and soon we will send you an email to solve your problem. Please kindly check your email-box.