Jeulia Reviews Summary
Jeulia has a rating of 3.1 stars from 6,628 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 4th among Custom Jewelry sites.
I ordered the halo princess cut ring, it has the infinity signs in diamond on the side of the center stone, i received it in 2 days, and I fell in love with the ring. Its absolutely beautiful! It looks so real. And feels real as well. I was skeptical buying from this company but I took a chance and was blown away, I would recommend this to everyone I know!
Great rings and other jewelry for a much lower price than some other bigger companies. Great inventory keep up the keep customer service!
Absolutely gorgeous jewelry! I get so many compliments everyday. Will now be buying more from Jeulia! I'm hooked!
Ordering was a breeze. Delivery quicker than expected. Opening the box it was a pleasure. The product is beautiful. Craftsmanship incredible.
Beautiful and as shown. Well made and I wouldn't hesitate to purchase another item in the future. Love the way they are packaged and presented. Great for gift giving.
Purchased a ring and paid $20 for a custom size. For paying that extra money I gave up my right to return the ring if I didn't like it. So I am stuck with a ring I do not like.
Honestly the prettiest ring I have ever owned. Great service also! I would order this ring again in a minute.
The ring was true to the picture, and the materials were of good quality. I was worried that the design would not fit my fingers, but everything worked great!
I tried to return a ring to purchase same ring in larger size. I can't reach anyone online or by phone. Your ad said return are accepted in 30 days.
Hi, Serena. We sincerely apologize for your bad experience of this order. Please understand that our office is closed on Saturday and Sunday. We provide VERY limited support for the weekend. You may not hear back from us until Monday. Our colleagues may reply to you a bit late but we won't neglect your requests and will try to give you the best possible service. Soon one of our customer service will send you an email to solve your problem. Please kindly check your email-box. Hope this helps.
I am very satisfied with the rings I purchased. They are really pretty and fit perfectly. I will probably reorder from this company in the future.
The crown ring I got was cute but the wedding set looked like it came from a gum ball machine and it was the more expensive rings.
Hi, Loretta. We are sorry to hear that you did not enjoy the wedding ring set. We allow our customer return the product for refund or exchange within 30 days, please send us an email to service@jeulia.com with your order number and more details. Our customer service representatives will solve this as soon as possible. Thank you.
Received ring with stone missing. Had to pay $19.00 to ship it back for a refund. Now I am trying to save this and it is making me write at least 100 characters. The ring quality was poor as well. Very Dissatisfied.
Hi, Janie. We are extremely sorry that you didn't enjoy the experience with us. As compensation, we have refunded you the total amount you have paid for this ring. We sincerely hope that this resolves the issue and does not hamper our relationship with you. We hope you will order from us again in the future and allow us to better serve you. Please feel free to call us if you require the transaction ID for the refund or if you have any further queries.
I purchased a ring with a Wedding band for my girlfriend. We both love the ring(s) but a stone came out of the band. Tried to call & couldn't get through to anyone so had to do live chat. The first person said take a picture of the missing stone; which we took several. The worker said she couldn't see it & "believed us" which is extremely rude. We are not scammers! We ask her to have a supervisor call us & no call back. Tried to call again & still couldn't get through. We live chatted again & they said to send both rings back & we have to pay for shipping which is bull$#*!. We shouldn't have to pay to have it shipped when it's there issue & only the band has a problem! Again ask to have a supervisor call us back & still no call. It has been a week! Unless they contact us & fix the band I will NEVER purchase from them again! Terrible customer service!
Hi, Jon. We would like to sincerely apologize for any inconvenience you may have faced with your order with us. Your feedback is important to us! We understand that we have let you down on this occasion and apologize for this. Please rest assured our manager will be in contact with you urgently to discuss your experience further. Thank you
Ring ordered was 7 3/4, the ring sent size 8 1/2, didnt want to refund money. I didnt want to guess what size they would send again. Still waiting on refund. NEVER ORDER AGAIN... JOKE
I just love Julia's Jewelry. Everything that I have gotten is beautiful and so real looking. The rings that I have gotten are very well made and not flawed in any way. Keep up the great designs and I'll definitely be back for more.
Beautiful workmanship, luv my ring!
Everyone needs to buy just one to be sold!
I will be back to purchase more soon!
So far happy with my purchases Have not received earings yet but there look good to buy. Waiting to get them
Gorgeous, I have looked at this ring for nearly a year before ordering. I wish i had ordered it sooner. It is exactly what I wanted!
From the business
Affordable luxury Jewelry for Everyone.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer, we are sorry to let you down. If you don't like the ring, you can return it for exchange but sorry that customized items will not be accepted for refund according to 30 days return policy. One of our customer service have contacted you before, please send us an email to service@jeulia.com to inform us which ring you want exchange, we will make sure to follow up and resolve it soon. Thank you.