On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Jeulia Reviews Summary
Jeulia has a rating of 3.1 stars from 6,628 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 4th among Custom Jewelry sites.
We monitor reviews for authenticity
I was hesitant to order at first, but I'm extremely glad that I did. The ring is fantastic looking and I've received several compliments on it!
I love the style. However it catches on my clothes. Also, tbe rings i have ordered in silver look much better than goldtone. The goldtone is not very real looking. Much too yellow
Better than I expected. Absolutely gorgeous ring. I will be purchasing more. So much to choose from, and they are all stunning.
They are not telling m how I can return one of the rings I purchased and don't like. Or an address to exchange it for something else
The claritiy of the stone is very cloudy
Disappointing, I would like to exchange it for a different ring with better color
Hi, Antony - Thanks for taking time to share your experience. I’m really sorry our products fell short of your expectation. We want you to have a great shopping experience, so please submit a support request to our Customer Satisfaction Team so that we can help you exchange your item. Thank you for your support and we look forward to hearing from you soon.
My ring is true to size and absolutely beautiful! The company ships fast and is easy to pay. I will be ordering again in the nest future. If your looking for a great price and beautiful jewelry this is the company to use.
Rings came in 1.5 days, ordered late Wednesday afternoon came Friday morning. Stunning set, absolutely gorgeous, it's my set to wear when we go away for a weekend (so I don't lose expensive diamonds) and if my rings get too tight. Love this set and will definitely be buying more. Thank you!
I love my ring I can't stop looking at it, I ordered it on the 18th and it arrived at my house on the 21st. Faster then I expected. I recommend the company to everyone..
I own 7 Jeulia rings. The stones are still as clear today as when i bought them. Some are almost 2 years old. I had one return for size but i have always received excellent customer service.
Pleasant, easy and very satisfied. Ordering was very easy. Actual jewelry is much better looking in person. Fast receipt, packaged very well.
My husband and I ordered a ring because I lost my wedding bands lucky for us we found them a few days later. We are now trying to return the ring (within the 30 days) but because there is no size tag, that I would like to add it's a little sticky thing that can be easily replaced, we can not return it. They refused to give us the corporate number so that we could talk to them and were just over all very unhelpful. When we first ordered we would have recommended them now I would not at all.
Hi, Brandon - We’re truly sorry you’ve had a poor experience with us. Please understand that we cannot accept the return of products with tags that have been removed, as our Return Policy (http://www.jeulia.com/30-day-return-policy.html) clearly states. Once the tags are removed the products can no longer be considered as “new”. While we cannot accept the return of products with tags removed, we still want to do everything possible to make sure you’re happy. So we will be happy to let you exchange the products for anything else from our website. Please submit a support request to our Customer Satisfaction Team so that we can help you resolve this issue.
I have writtn 3 or 4 times for an
ADDRESS so I can ship this ring back to you. IT HAS not BEEN WORN. Very unhappy with the color of the metal. Its way too bright, white or however you want to describe it. It looks like a $5.00 Walmart ring. All I want is an address so I can send this to you so I can get a refund. It seems you do not want to give refunds. I DEMAND MY $127.00 BACK IN FULL NO MORE FOOLING AROUND. THE RING WILL BE SHIPPED AS SOON AS I GET A MAILING ADDRESS. I do not know how to be more plain. Maybe my boss, can make you understand better than I can.
Hi, Natalie - We would like to sincerely apologize for any inconvenience you may have faced with your order with us. Per our records, you emailed us on 19th, Aug and claimed that you need the instructions on how to return a ring. Please understand that our representatives were duly informing you three times in email that you need to send us a picture of the ring with size tag so that we can confirm the condition of the ring. After confirming the condition, we will send you the address. We hope that we could cooperate well so that your problem could be resolved soon. Thanks.
Wendy was a dream to deal with, very professional and an asset to the Jeulia company. Resolved my issue with the greatest of ease and understanding. I thank her so much for her help.
I love your rings, but was very disappointed that the offer of free shipping was not upheld. I will think twice before ordering again.
UPS said they deliver it on the 16th that was the day after it shipped. I've never heard of that happening. Regardless I do not have my order.
Hi, Tyrianne. We are so sorry to hear that you did not receive your package. We have contacted the shipper and filed a claim with UPS. However, on the one hand, I would like to request that you find the package around porches, at back doors or behind planters and I also recommend checking with other members of the household. More often than not, you'll be able to find the package this way. On the other hand, we will let you know the result of the investigation and please, let us know if you are able to find it yourself. Please don't worry, if the package was lost, we will refund you or resend the order. Please feel free to contact us at service@jeulia.com if you want to know the instant details.
My new rings are even better than pictured! I was thrilled to open the lovely box they were shipped in and put them on my finger! I will order from this company, Jeulia again, love the price, beauty and value!
I thought these rings would be wider and a little heavier. The gold is very yellow and has a "cheap" appearance
Thank you for everything you did to go out of your way to meet me so I could buy some items from you. You went above and beyond to make me happy. Looking forward to getting the other items on back order. Again thanks for all you do...
Received item. Disappointed with item. Getting the run around about returning for a refund. They are insisting on an exchange. I don't want an exchange.
We feel awful upon hearing this Wanda. Please accept our sincerest apologies for the inconvenience caused to you. Our goal is to provide you with the best possible shopping experience. Please rest assured that someone from our Customer Satisfaction Team will contact you soon via email to try and resolve this issue.
The product was exactly as advertised - Great website! Special order engraving was done exactly as ordered. Was pleasantly surprised with unexpected discounts, which made for a great value purchase! My ring shipped the next day after ordered, and was delivered within a few days! My fiancee is ecstatic! Thank you!
From the business
Affordable luxury Jewelry for Everyone.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Diane - Thanks for your feedback and I’m sorry for any inconvenience this may have caused. Please understand that our customer service has sent you email and informed that you need to send us a picture of the ring you want to return with size tag, since the item must be returned new and size tag attached according to the 30 days return policy. Hope you can send us a clear picture soon so that we could proceed the return with this order. Thank you. If there are any other problems, please do not hesitate to contact us via email.