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JeuliaReviews 6,628

3.1

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Jeulia Reviews Summary

Jeulia has a rating of 3.1 stars from 6,628 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 4th among Custom Jewelry sites.

service
289
value
274
shipping
287
returns
178
quality
268
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Delaware
1 review
0 helpful votes
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Perfect Set after two year search!
September 24, 2017

I am so exited! Just received my ring set that I'm going to remount my diamond into. I can wear this with the enhancers for a fancier look too! I've been looking for over two years! My princess will go in kite set The packaging is gorgeous!

Date of experience: September 22, 2017
Louisiana
1 review
0 helpful votes
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I ordered a ring that was black and within a month or two of wearing it it faded and is now mostly silver and partially black on top and it looks like crap now and they would not answer their phones or my emails the first few weeks after ordering it before I ever received it, because I wanted to return it because I was going through a break up with the person I ordered it for, we did get back together and she did wear the ring and it faded very badly, and now they will chat with me conveniently after the year warranty is up, I think they are very poor business people, not to mention the ring was actually bigger than the size I ordered!

Date of experience: September 22, 2017
Jeulia J. — Jeulia Rep
over a year old

Hi Teri - Per our records, we have conversed regarding this issue via the Live Chat and we have explained that your order was delivered in Jan 2016, now the item is outside of the one-year warranty period, and after searching your email, we found that there is no any email record. We're very sorry for the issue with your ring, but it's almost two years, we're no longer available to do the repair for the ring, sorry for the inconvenience. We suggest you to repair it at your local jewelry shop, hope it helps.

Oklahoma
1 review
0 helpful votes
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Beautiful
September 24, 2017

Just what I expected thank you guys so much! The ring set looks just as I expected and great quality

Date of experience: September 22, 2017
New Jersey
1 review
0 helpful votes
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My ring
September 24, 2017

Beautiful ring! Sizing is a little big but it fits and doesn't fall off! Concerned wether it's got silver coating or if it's fully silver because my hands are allergic to any other metals on my hands! We shall see

Date of experience: September 22, 2017
Canada
1 review
0 helpful votes
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Great quality
September 23, 2017

Timely delivery and great quality I can't wait to order the skull ring made a great gift for my daughter I loved the packaging too!

Date of experience: September 21, 2017
Nevada
1 review
0 helpful votes
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Poor in addressing customer satisfaction
September 23, 2017

My order has been lost for almost a month, no offer of refunding money or replacement even when confirmed that order has not been received

Date of experience: September 21, 2017
Jeulia J. — Jeulia Rep
over a year old

Hi Delia - We're terribly sorry that you haven't received contact from our customer service yet, your feedback is important to us! We understand that we have let you down on this occasion and apologize for this. Please rest assured our team will be in contact with you urgently to discuss your experience further. Thank you.

Nevada
1 review
0 helpful votes
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Waiting for update
May 5, 2021

Sent ring back for exchange overnight priority from USPS. You should have received it on Tues afternoon. The ring were waiting to be sent to us is priority mailed as well. This is a time sensitive matter. I've sent 2emails and have received nothing back yet. Thank you

Date of experience: September 21, 2017
Minnesota
1 review
0 helpful votes
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Very pretty
February 18, 2021

I got my ring literally less than 48 hrs after ordering and it's perfect. I love it. It fits perfect and it's so shiny

Date of experience: September 21, 2017
Georgia
1 review
0 helpful votes
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Silver on bands turned dull
September 23, 2017

I wanted the bands to stay pretty I did not use lotion or anything but after a week the silver looks awful Can you replace

Date of experience: September 21, 2017
Jeulia J. — Jeulia Rep
over a year old

Hi Julie, We are sorry for the inconvenience, this is a very rare case as these rings are constantly tested and it should never happen. We want all our customers to be happy with their purchase. One of our team members will be in contact with you shortly to help you solve this problem. Thank you

California
1 review
0 helpful votes
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A-okay
September 23, 2017

The ring is beautiful, but it's not something you wear every day. The side stones are glued in, so it's best to take it off while doing tasks. I left a previous review stating this on their website, but they didn't publish it.

Date of experience: September 21, 2017
Georgia
1 review
0 helpful votes
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Not Happy
September 23, 2017

Received an email stating I needed to sign in order to receive my package and on the day I was to receive my package I got an email stating the package had been delivered and there was no package. I did not sign anything. I reached out to customer service making them aware of the problem and I also requested a refund and I have not heard anything from them as of today.

Date of experience: September 21, 2017
Jeulia J. — Jeulia Rep
over a year old

Hi Carsander - Sorry for the long wait. We have reported the lost package, however, the UPS search process usually takes 7 to 10 business days, please kindly wait. UPS will conduct a complete investigation to locate the package. The investigation may include a search of our shipping system and operation centers, or calls to recipients or shippers. Once the search is completed, we will let you know the result of the investigation. Thank you for your patience and understanding.

Australia
1 review
0 helpful votes
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Beautiful.
September 21, 2017

Received mine today, very happy with my purchase, no hassle's with delivery etc, wont hesitate to purchase again.

Date of experience: September 21, 2017
Minnesota
1 review
0 helpful votes
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Nice!
September 22, 2017

Wonderful set... well made, stunning Anniversary gift. My wife loved this gift. Lots of compliments already.

Date of experience: September 20, 2017
New Jersey
1 review
0 helpful votes
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Great service and fast delivery
February 18, 2021

My ring is so beautiful and I've gotten many compliments. It is elegant and now my other set can rest at home.

Date of experience: September 20, 2017
Tennessee
3 reviews
0 helpful votes
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Beware
September 22, 2017

The item was as pictured. Website says Shipping is free for purchases over 45 dollars, then they charge you 20 dollars and refuse to refund it. Their customer service people are RUDE AND NOT HELPFULL, emails say the 20 dollars is the default setting and cant be refunded. Disputing through credit card. Wouldnt buy from them again.

Date of experience: September 20, 2017
Jeulia J. — Jeulia Rep
over a year old

Hi Judith - Please understand that we offer three shipping methods on our website as below:

1. Free Shipping: Orders are shipped via Postal mail, which takes approximately 12-25 working days.
2. DHL Expedited Shipping($15): Orders are shipped via DHL express, which will take about 3-5 working days.
3. UPS Expedited Shipping($20): U.S. only orders are shipped via UPS express, which will take about 1-4 working days.

When you placed the order, you can freely choose any you want. As the record, you picked the UPS expedited shipping which charged you $20 and you have already received the package. The shipping fee that you paid is unfortunately not money we can give back to you. We did not receive this money and it remains the money of the shipping company. In light of this, we offered you a discount($10 off) as we always strive to give exceptional customer service. Feel free to contact us via email if you wish to get the discount for this order.

New Mexico
1 review
0 helpful votes
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Gorgeous Rings
September 22, 2017

My ring twinkles in the sunlight like you wouldn't believe! It's just beautiful! It fits like a charm and very comfortable to wear. It looks like a million bucks, I am so pleased with my purchase! I'd definitely shop here again.

Date of experience: September 20, 2017
GB
1 review
0 helpful votes
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Absolutely over the moon so happy
September 22, 2017

I was a bit doubtful about ordering our rings.
How wrong could I be I am delighted the service was fantastic very fast delivery to the UK. I love my ring the sparkle is so bright my husband loves his ring to. Thank you. I will definitely be ordering some more jewellery in the near future

Date of experience: September 20, 2017
Texas
1 review
0 helpful votes
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Before last week, I would have given this company 5 stars. I have ordered several (7 TO BE EXACT) rings from this company. When my husband and I planned to get married, we ordered our wedding bands from Jeulia. His came in two days, typical, ok, good. Mine NEVER SHOWED UP. I finally called them after 4 days and they told me that the ring was BACKORDERED! No notification on the website, I even pulled it up while on the phone with them and there was NO INDICATION of my ring being on backorder! In addition, when they sent the confirmation of my order and my receipt that they took my payment... again NO NOTICE THAT MY RING WAS BACKORDERED AND THAT THEY WOULD EVENTUALLY GET IT TO ME. I had to have my wedding, without a wedding ring. They also said they would expedite my order once it actually WAS in stock... and that did not happen. It took over a week for the package to arrive, instead of the normal 2-3 days that I know for a FACT that it typically takes on average to arrive.

I will NEVER order from this company, EVER again! I'd rather get a cheap Walmart ring than deal with them ever again!

Date of experience: September 20, 2017
Jeulia J. — Jeulia Rep
over a year old

Dear customer - We're so sorry to hear how disappointed you are. Please note that the backordered you mentioned is normal processing time for products, the delivery information on our website does state that processing time differs from product to product, with the average estimated processing time about 3-7 working days, some popular styles can be shipped out within 24 hours, while engraved or custom orders may take up to 10 working days and we also show this information in the confirmation email. After we knew that this order was urgent, we tried our best to get this order rushed but we are very sorry to hear that as a result, we were unable to make your shipping request date.

Canada
1 review
0 helpful votes
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First time ordering anything on line and very pleased to be the owner of this beautiful ring. I live in Nova Scotia and delivery was only 20 days. Very pleased. Will definitely order again. Thank you Jeulia.

Date of experience: September 20, 2017
Texas
1 review
0 helpful votes
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Awesome Ring
September 22, 2017

This ring is absolutely gorgeous! Exactly as pictured and beautiful!
I would definitely recommend this site and their products.

Date of experience: September 20, 2017

From the business

Affordable luxury Jewelry for Everyone.


jeulia.com
City of Industry, CA,, United States
+572