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Jeulia has a rating of 3.1 stars from 6,628 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 4th among Custom Jewelry sites.
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I am so exited! Just received my ring set that I'm going to remount my diamond into. I can wear this with the enhancers for a fancier look too! I've been looking for over two years! My princess will go in kite set The packaging is gorgeous!
I ordered a ring that was black and within a month or two of wearing it it faded and is now mostly silver and partially black on top and it looks like crap now and they would not answer their phones or my emails the first few weeks after ordering it before I ever received it, because I wanted to return it because I was going through a break up with the person I ordered it for, we did get back together and she did wear the ring and it faded very badly, and now they will chat with me conveniently after the year warranty is up, I think they are very poor business people, not to mention the ring was actually bigger than the size I ordered!
Beautiful ring! Sizing is a little big but it fits and doesn't fall off! Concerned wether it's got silver coating or if it's fully silver because my hands are allergic to any other metals on my hands! We shall see
Timely delivery and great quality I can't wait to order the skull ring made a great gift for my daughter I loved the packaging too!
My order has been lost for almost a month, no offer of refunding money or replacement even when confirmed that order has not been received
Hi Delia - We're terribly sorry that you haven't received contact from our customer service yet, your feedback is important to us! We understand that we have let you down on this occasion and apologize for this. Please rest assured our team will be in contact with you urgently to discuss your experience further. Thank you.
Sent ring back for exchange overnight priority from USPS. You should have received it on Tues afternoon. The ring were waiting to be sent to us is priority mailed as well. This is a time sensitive matter. I've sent 2emails and have received nothing back yet. Thank you
I got my ring literally less than 48 hrs after ordering and it's perfect. I love it. It fits perfect and it's so shiny
I wanted the bands to stay pretty I did not use lotion or anything but after a week the silver looks awful Can you replace
Hi Julie, We are sorry for the inconvenience, this is a very rare case as these rings are constantly tested and it should never happen. We want all our customers to be happy with their purchase. One of our team members will be in contact with you shortly to help you solve this problem. Thank you
The ring is beautiful, but it's not something you wear every day. The side stones are glued in, so it's best to take it off while doing tasks. I left a previous review stating this on their website, but they didn't publish it.
Received an email stating I needed to sign in order to receive my package and on the day I was to receive my package I got an email stating the package had been delivered and there was no package. I did not sign anything. I reached out to customer service making them aware of the problem and I also requested a refund and I have not heard anything from them as of today.
Hi Carsander - Sorry for the long wait. We have reported the lost package, however, the UPS search process usually takes 7 to 10 business days, please kindly wait. UPS will conduct a complete investigation to locate the package. The investigation may include a search of our shipping system and operation centers, or calls to recipients or shippers. Once the search is completed, we will let you know the result of the investigation. Thank you for your patience and understanding.
Received mine today, very happy with my purchase, no hassle's with delivery etc, wont hesitate to purchase again.
Wonderful set... well made, stunning Anniversary gift. My wife loved this gift. Lots of compliments already.
My ring is so beautiful and I've gotten many compliments. It is elegant and now my other set can rest at home.
The item was as pictured. Website says Shipping is free for purchases over 45 dollars, then they charge you 20 dollars and refuse to refund it. Their customer service people are RUDE AND NOT HELPFULL, emails say the 20 dollars is the default setting and cant be refunded. Disputing through credit card. Wouldnt buy from them again.
Hi Judith - Please understand that we offer three shipping methods on our website as below:
1. Free Shipping: Orders are shipped via Postal mail, which takes approximately 12-25 working days.
2. DHL Expedited Shipping($15): Orders are shipped via DHL express, which will take about 3-5 working days.
3. UPS Expedited Shipping($20): U.S. only orders are shipped via UPS express, which will take about 1-4 working days.
When you placed the order, you can freely choose any you want. As the record, you picked the UPS expedited shipping which charged you $20 and you have already received the package. The shipping fee that you paid is unfortunately not money we can give back to you. We did not receive this money and it remains the money of the shipping company. In light of this, we offered you a discount($10 off) as we always strive to give exceptional customer service. Feel free to contact us via email if you wish to get the discount for this order.
My ring twinkles in the sunlight like you wouldn't believe! It's just beautiful! It fits like a charm and very comfortable to wear. It looks like a million bucks, I am so pleased with my purchase! I'd definitely shop here again.
I was a bit doubtful about ordering our rings.
How wrong could I be I am delighted the service was fantastic very fast delivery to the UK. I love my ring the sparkle is so bright my husband loves his ring to. Thank you. I will definitely be ordering some more jewellery in the near future
Before last week, I would have given this company 5 stars. I have ordered several (7 TO BE EXACT) rings from this company. When my husband and I planned to get married, we ordered our wedding bands from Jeulia. His came in two days, typical, ok, good. Mine NEVER SHOWED UP. I finally called them after 4 days and they told me that the ring was BACKORDERED! No notification on the website, I even pulled it up while on the phone with them and there was NO INDICATION of my ring being on backorder! In addition, when they sent the confirmation of my order and my receipt that they took my payment... again NO NOTICE THAT MY RING WAS BACKORDERED AND THAT THEY WOULD EVENTUALLY GET IT TO ME. I had to have my wedding, without a wedding ring. They also said they would expedite my order once it actually WAS in stock... and that did not happen. It took over a week for the package to arrive, instead of the normal 2-3 days that I know for a FACT that it typically takes on average to arrive.
I will NEVER order from this company, EVER again! I'd rather get a cheap Walmart ring than deal with them ever again!
Dear customer - We're so sorry to hear how disappointed you are. Please note that the backordered you mentioned is normal processing time for products, the delivery information on our website does state that processing time differs from product to product, with the average estimated processing time about 3-7 working days, some popular styles can be shipped out within 24 hours, while engraved or custom orders may take up to 10 working days and we also show this information in the confirmation email. After we knew that this order was urgent, we tried our best to get this order rushed but we are very sorry to hear that as a result, we were unable to make your shipping request date.
First time ordering anything on line and very pleased to be the owner of this beautiful ring. I live in Nova Scotia and delivery was only 20 days. Very pleased. Will definitely order again. Thank you Jeulia.
This ring is absolutely gorgeous! Exactly as pictured and beautiful!
I would definitely recommend this site and their products.
Answer: This site is all scam. Don't order anything from here.
Answer: My wife received in a week, sent back within 24 hours. Their customer service should you choose to call them is unreal either their is no answer or you get someone with English skills like an infant. You can email them as well expect English translated the same way and single word or short one line answers that don't answer your question. When I emailed I got simple answers like" we real sorry you understand" we no able to refund you understand, thank you etc. you wasted your money sorry to say I went thru PayPal to get my 10 bucks.
Answer: Their photography is really good. The product looks awesome in pictures on their site. Way better than what you actually end up receiving. Of course we should know better than to expect high quality for such low prices so again, the old adage remains true. You get what you pay for.
Answer: The California address and contact information appears to be a "front" to make them sound like a legitimate company, but those who have gotten shipping confirmation show they are in fact shipping from China. My husband had money taken out of his account as soon as he purchased something, and thought it was being shipped from California to New Mexico but when he tries to check the status he gets a message that the "order could not be found". Buyer beware!
Answer: I've had mine for about a month. It was rose gold. Almost all of the coloring has worn off and the metal is so soft, it's really banged up and has tons of scratches all over it. When you get the package, they have value listed as $20.00. It's so beyond junk.
Answer: Need to contact the Better Business Bureau and others need to do same and get this place shut down
Answer: DONOT order anything from this company at all
Answer: Im not sure what you are looking for, but there is no gold in their rings, and the stones are inexpensive man-made materials (which, despite their gorgeous photos, have very little sparkle). You can get better quality costume jewelry at almost any regular store for a better price! Besides, if you try to return something, you will NEVER get a refund and will never even get anyone to answer their phone.
Answer: The rhodium plating on your ring should definitely last longer than a year. Although having said that, if the base colour of the silver has a really black colour to it, then you might start to see the silver colour coming through at the base of the ring, before the end of the first year. Normally you should expect the plating to last 2-3 years.
Answer: It took a bit to get mine after my husband kept emailing them till they finally replied. Ordered the skull engagement ring and I must say it was worth the wait it is beautiful. Only down side is it's supposed to be rhodium plated which is supposed to help it with not getting scratches but I bump the bottom of it and it's starting to come off already which is definitely a disappointment. Now you can see the silver peeking through):
Affordable luxury Jewelry for Everyone.
Hi Teri - Per our records, we have conversed regarding this issue via the Live Chat and we have explained that your order was delivered in Jan 2016, now the item is outside of the one-year warranty period, and after searching your email, we found that there is no any email record. We're very sorry for the issue with your ring, but it's almost two years, we're no longer available to do the repair for the ring, sorry for the inconvenience. We suggest you to repair it at your local jewelry shop, hope it helps.