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Jeulia Reviews Summary
Jeulia has a rating of 3.1 stars from 6,628 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 4th among Custom Jewelry sites.
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The rings look exactly like the picture. They were shipped ahead of time. Very satisfied. We will definitely order from you again.
Good quality and it came faster the was told great deal great experience.if i need another piece of jewelry i will use
I havent been able to wear my original wedding set since I got pregnant and I was so upset. I tried other rings to no luck as Im allergic to nickel and almost everything weve found has it included. Im SO happy we found Jeulia! Not only is the ring absolutely GORGEOUS, I can wear it without a reaction! I get so many compliments on my new ring!
The business ethics of this company are pretty shady. In hindsight, I wish I had never used them (and I did research before buying, so I'm kind of surprised by all the good reviews.) First off... they don't allow returns, except in rare instances. I read their return policy several different times to ensure I knew what I could and couldn't do - but failed to notice that they state implicitly that you can "exchange" your product. Not return it. Now, I'm stuck with a purchase I'm not all that happy about. Additionally, the phone # listed on their website doesn't work. So you can only "communicate" via email, with someone who is most likely located in the Asian continent because all return emails come at odd hours and you have to wait an additional 24 hours every time you respond. This is NOT ok and I'm not happy. Great way to steal $$$ from honest cititzens.
Ibought my wedding set a year ago this comming February because my wedding set had been stolen and we could not afford another set. I saw a set I really like with the sculls on each side of a beautiful square diamond like stone and a wedding band to go with it. I loved it! I wear it everyday washing dishes and cleaning never taking it off and to this day it still sparkles and as beautiful as the day I took it out of the box. The brillance of the stone is like a real diamond and everyone thinks it is a real diamond and admire its beauty.
The ordering was easy many many styles to pick from. So many that it became tiresome the ring arrived and it is not great. The prongs stick up so that it catches on everything it is so big it looks really fake ok it is fake but for what it cost it shouldnt The earrings however are really nice they look like the picture and are worth the money
I love the ring its gorgeous and my now fiancé said YES! Shes already told all her family and they love the ring too!
The ring I bought receives so many compliments! I love that the jewelry is affordable and looks very real.
My order came in promptly and is beautiful i will probably order again and will recommend to my friends
Pictures just don't do this amazing ring justice! I am completely in love! I've received so many compliments!
I had my ring for 5 days and stones started falling out. I contacted customer service immediately. I was told that i had to send the one I had back to be repaired. My wedding was in 10 days. I asked if this would happen in time. I was told to send a tracking number and then they would send a replacement. Now the wedding is 7 days. The ring has been sent back. Now Im being told they can not send a replacement until they recieve my old one. My wedding is ruined I have to get married with a plastic ring used for cake decorating. I have bought many items in the past but I wont buy again.
I am so pleased with my beautiful ring and the very prompt delivery! Wonderful product and service!
Well fiance love her ring... and everything great... she loves that i could find a engagement ring that had skulls which are her favorite... so i am so happy to find thia company and we will for sure be ordering more soon...
I am very disappointed with the hassle to return a set of rings. I still have not gotten the authorization number or the return address... the tags are still attached to the rings. I am beginning to believe I will have to swallow the $150+ I spent. Never will I order from them again.
I am not happy with this purchase as the ring looks very cheap, nothing compared to what you advertise online. I will not make any other purchases from you.
Hi Leticia - We are sorry that you are not happy with your ring. We want our customers to have a great shopping experience, which is why we offer a 30-day return/exchange policy. If you are not completely satisfied with your purchase, you may return it for a refund or an exchange within 30 days of receiving your order. Could you please contact our Customer Satisfaction Team so we can try to give you a satisfactory solution? Thanks so much for your understanding and patience!
When I received my new... second... wedding set for our Anniversary I was so thrilled I almost cried. It is so gorgeous and perfect. The craftsmanship is amazing.
I ordered my ring on 9/22/2017 and by 10/20 all the gold tone had vanished from the ring. I was unable to return or exchange because I didn't have the tag that came on the ring. I am not very happy with my experience. Although the ring is exactly what I wanted, it wasn't a good value.
Hi Latonya - I'm so sorry for your bad experience, and I know what happened was disappointing. We carefully inspect all products before shipping, unfortunately, a few defective pieces may sometimes be overlooked. But don’t worry, our goal is to make sure you have a great shopping experience, we offer one year warranty so that we can help you make an exchange. Please submit a support request to our Customer Satisfaction Team so that we can help you resolve this issue. Thanks.
I wish they would just be honest. Nowhere does the site or checkout process tell you that you can pay $20 for shipping.(Shipping Method
UPS(Expedited Shipping) - 1-4 Working Days - Only U.S. Available Recommended)
Yet not expect for the ring to ship for several days after the order has been placed. I really am not concerned with your internal workings of WHY it takes so long to process the order. I would have been fine if I KNEW that 1-4 days meant 1-4 days AFTER the one to two weeks it takes to "process" the order.
Hi Chani - We sincerely apologize for any inconvenience have caused. Please understand that only some popular styles can be shipped out within 24 hours, orders may require additional 3-7 business days for processing before they ship out via express shipping, we do have the information on our website here: http://www.jeulia.com/delivery-shipping.html. Besides, your order has been shipped out on 21th, Oct and our customer service representative has sent you the tracking number for your order via email. If there are any other problems, please do not hesitate to let us know. We would gladly provide you with further assistance.
My only suggestion would be to go up 1/4 or 1/2 size if you by a three band ring. They are well made, sparkle shine cannot wait to maybe purchase another!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Debbie - We are sorry that the product was not to your complete satisfaction. Per our records, we have conversed regarding this return via the ticketing system and our colleague has informed that you need to send us a clear picture of the ring with the tag, only the tag is attached the product can be considered as “new” condition, then your order will get authorization for return. Please kindly check your email box and we haven't gotten a reply. If you have any other questions, please feel free to email us or call us at 1-888-219-8158.