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Jeulia Reviews Summary
Jeulia has a rating of 3.1 stars from 6,628 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 4th among Custom Jewelry sites.
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I was super excited to receive my ring, but I was completely devastated when it arrived as it looked cheap and thinner and smaller as what it looked like online. I am very disappointed.
Quick shipping and wonderful quality! I will definitely be buying again and looking forward to that purchase already!
Item was exactly like it was described and shipping was excellent. Will buy from again. I highly recommend jeulia.
Very very pretty. I get so many compliments. I am floored with the quality for the price. I love the set. Looking forward to more purchases.
Absolutely gorgeous ring! Beautiful packaging and good shipping speed! I was pleasantly surprised that the ring was even more gorgeous in person than advertised! Will definitely order again :) thankyou!
The ring my fiance picked out for be was perfect! It's so beautiful! He couldn't have picked a better ring!
Im trying to post a review, however I cant seem to get it there. The ring I received is fabulous. I wish to post the picture I took also. It keeps saying refresh, I do and still. I want everyone to see how beautiful this ring is.
I placed an order and when I got to check-out, I'm told that PayPal doesn't allow foreign transactions. The first problem is involving PayPal into the payment process. Other sites provide for direct credit card input. However, the website allows different countries to be entered into the shipping process. Their excuse was "not to worry" about the transaction being denied and to pay with Western Union (WU) online or go to a Western Union location. Why would anyone want to pay absorbent WU fees with a highly recognized international Visa card is being used or go somewhere to make a payment? To add insult to injury, they want you to then provide them with all the transaction details. So much for expedient online shopping. Don't waist your time as their customer service sucks! Doesn't say much for their product either as customer service is everything in today's shopping market...
I place an order over 2 months ago, and have not received it yet. I went back and ordered another ring and recived it 5 days later. So I was taken for the first order I placed. I emailed juelia with no response.
Hi Jackie - We are extremely sorry for the inconvenience you have faced with your order with us. Concerning your old order 2 months ago, please allow us to explain, due to the Paypal issue, there was a delay in receiving your payment so that our factory can't process the order. Paypal has fixed the issue so your payment for the second order went through. As per our record, we have already refunded you all money for the order. We sincerely hope this issue is resolved and we hope you will give us a chance to serve you better in the future. Thanks.
If you don't like something, you simply can't send it back. They badger you to order something else, promising a good deal, but in my case the "deal" was more expensive than just ordering it separately. I went back and forth for over a month and got nowhere. I have 8 rings from these people and wouldn't consider doing business with them again. It even sort of makes me hate the rings.
Hi Seven - Thanks for your feedback and I’m sorry for the trouble this may have caused. Please understand that as our Return Policy (http://www.jeulia.com/30-day-return-policy.html) clearly states, special order items such as those with custom sizes and colors cannot be returned. While we cannot accept the return of the product, we still want to do everything possible to make sure you’re happy. So our colleague offered that you could return it for a new replacement and you agreed to make an exchange, and you chose a new ring that cost more than your original ring, then you need to pay the price difference. Since you were unhappy with this, our customer service will reach out to you soon and discuss this further with you, we hope that we could find a positive solution to the issue.
I removed tag from ring upon reciept, from what I have read online, it must be attached to be eligible for return..
Hi Kerry - We are sorry for the bad experience with our product. Yes, as our Return Policy (http://www.jeulia.com/30-day-return-policy.html) clearly states, we cannot accept the return of products with tags that have been removed, once the tags are removed the products can no longer be considered as “new”. While we cannot accept the return of products with tags removed, we still want to do everything possible to make sure you’re happy, so we will be happy to let you exchange the products for another different ring. Someone from our Customer Satisfaction Team will contact you soon and resolve this issue.
I ended up getting two rings from Jeulia, and they're both beautiful pieces. Absolutely no issues through the ordering and shipping process.
But the date of purchase is incorrect... never purchased in 2016... only last week... oct 2017... rings are true to pics and descriptions and delivery was quick.
Delivery was very quick and a day early! This ring is beautiful, looks even better then the pictures show! I get compliments everyday on this ring, very worth it. Size is perfect, love this ring wish I would have bought it sooner
I was so excited to get it that I ripped the tag off right away without reading that there are no exchanges without the tag. The ring is a smidge big and I wish I could exchange it for a smaller size. I love it anyway though!
Very attractive to the eyes. Superb customer service (thank you Jane). Delivery was like a bulit. Will always come again.
I ordered my ring on a Friday evening and received it that filling Monday! It was exactly what was described! Very very satisfied with my purchase and will do more business in the future
I ordered a ring for my mom and it was very fake looking nothing like the picture. Didnt even try it on and requested return right after it was delivered. Was asked to send pics multiple times and it still has tags on it. Its been a month and i sent it back ups three weeks ago still no refind and ive already paid shipping back. Very frustrated
Hi Holly - Please understand that we indeed informed you via email on 2rd, Oct that please remember to tell us the shipping carrier and the tracking number after you ship it. (Return with no tracking will not be processed.), while we just got the tracking information from you on 24th, oct, once we got the information our colleague immediately processed the refund, you should have received the money now. One of our customer services will reach out to you and provide you the refund proof. If you have other questions, please let us know.
I have ordered 3 rings from jeulia, and i love them all, fast service, got them when they said i would, they are beautiful my experience with this company was great
I have ordered several rings from Jeulia. They are very well made and have not lost their sparkle. The stones are so real looking that no one can tell they aren't real diamonds. I have ordered a couple of colored stones and they have the same great quality.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Amelia - Thanks for taking time to share your experience. I’m really sorry our products fell short of your expectation. We want our customers to have a great shopping experience, so could you please contact our Customer Satisfaction Team and submit a support request, and we will do our best to provide you with a satisfactory solution. Thanks.