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Jeulia Reviews Summary
Jeulia has a rating of 3.1 stars from 6,628 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 4th among Custom Jewelry sites.
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My wife loves it, I gave it to her just because and she's very happy. I would like to thank you guys for a beautiful item, I'll be shopping with you in the near future.
The rings I ordered are GORGEOUS! They shipped faster than anticipated. I'm extremely satisfied with my purchase. Excellent prices too!
My experience was horrible. I never got a refund for a returned order and only received emails telling me I could not be refunded.
I am excited to finally have a eye catching wedding ring that I could afford. My 24 year old wedding ring was small and outdated. I purchased this as an upgrade, little do people know that this one was less expensive as my original. Im making sure to follow the care instructions so it continues to look as beautiful as it is now. I plan on making another purchase of a ruby ring (my birthstone) in the future.
It's was really beautiful wedding ring set. And not only a few days I already received it. Nice design and I m so happy.
If you hate your soon to be spouse shop here! They will get the picture when they see the pathetic pieces of plastic jeulia provides.
Hi Bruce - We truly sorry that you did not have the exceptional experience that we are always aiming to provide our customers with. But please know that a situation like this is not typical, we have an extremely rigorous quality control process but sometimes a few defective products may have been overlooked. Our goal is to provide you with the best possible shopping experience. Please note that our customer service has contacted you via email, we will try to give you a satisfactory solution. Thanks so much for your understanding and patience!
Love it! So beautiful ring, I want some more.
My only comment is the ads said free shipping over $45 but why still need to pay? Thanks
I purchased a ring that turned out to be too big. In the interest of time I simply purchased the next size down. With both rings in hand I could decide which one I wanted to keep. I contacted customer service via live chat. Damon was very helpful. He provided me with the return policy then the instructions so I could return the ring that didnt work. Quick & easy.
Incredibly fast shipping and beautiful rings! I would HIGHLY recommend Jeulia to my family and friends. Beautiful work! Love, love, love my new rings!
I am in love with my gorgeous ring... the quality is stunning... the compliments I have received are too many to count... thank you so very much!
This ring is even more gorgeous in person! I looked at it for months before I actually ordered it and I was not disappointed! I absolutely love it and wear it every day.
The product actually looks like a childs piece on play jewelry. And they dont take care of the customer like they claim to.
I ordered several rings from Jeulia -- most were beautiful but I had two rings that had cloudy stones in the setting -- one was the center stone and the other were 2 side stones -- they were just cloudy compared to the rest of the stones in the settings. I will keep and wear but it's not my favorite.
Paid for 2 day expedited shipping, no product arrived. Called multiple times with no resolution. Purchased the rings on 11/24/17, today is 11/29/17 and no rings. Contacted my credit card company today to file a grievance against this company and have my card refunded immediately. If you call the chances of getting someone on the phone are slim, if you do get someone their ability to speak "English" is limited as well. They can't seem to be able to tell me when anything will ship either when I did speak to them. Their answers to direct questions such as when will the products ship are always the same... speculation and hyperbole... no concrete information. They commit to sending you progress emails and I have never received one email. They commit to call you back with updates and I have never received a return call. I will be filing a complaint with the federal government regarding this company.
Hi Lisa - We would like to apologize for the bad experience you had with our customer service. We want to provide our customers with an easy and enjoyable shopping experience, so we make it a top priority to dedicate our time to calling and emailing all of our customers. Sincerely apologize that our service fell short of your expectation, but please understand that the ring you ordered is out of stock, it requires additional 5-7 working days before they are shipped out via expedited shipping. When you chose the size, our online system automatically gives you the notes about the processing time. And we have tried our best to rush your order, as a result, we shipped out the order on 29th, Nov and you received the order on 30th, Nov. I hope that this issue was resolved that you can give us another chance to provide you with a better service in future.
Great experience all around. Will not hesitate to recommend to friends! Great quality great price!
Beautiful Wedding set that i will enjoy for many years to come! Have received many complements and just can't explain how over joyed I am.
I was hesitant to order a ring online and it fits perfectly and is ABSOLUTELY beautiful. I can't wait to order from Jeulia again.
Bought this ring and it was scratched after 4 days. My fiancé is not very happy and neither am I. I feel like I have been ripped off
Hi Robert - We would like to apologize for your negative experience regarding the recent issue. We have a high standard of quality certifying for our product and your purchase should never have been an exception. We would much appreciate the opportunity to discuss this further with you and resolve the issue. Please note that one of our customer services has reached out to you via email, please kindly check your email box and send us a reply. Thank you.
I live in Hawaii so generally everything takes longer to get here. But I ordered my rings on Tuesday and it was at my doorstep by Friday! I was blown away. Prices are seriously reasonable for stunning pieces. Definitely will shop again.
My lady friend said it was the most beautiful piece in her collection. She has a lot of way more expensive jewelry than this piece. I didn't tell her how much I got it for. Thanks JEULIA!
Gratefully,
Tim
From the business
Affordable luxury Jewelry for Everyone.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Deborah - We are sorry for any inconvenience has caused with this order. We want nothing more than to help you resolve this issue. Unfortunately, we cannot track returns without a tracking number since the return shipping address is our logistics branch, each day we deal with a large number of packages and our system doesn't save the information by address. The tracking number is the only proof that can identify your return, that's why we remind you of giving us the tracking number when we send you the return shipping address. Is there any way you can get the tracking number from the shipping company? Someone from our Customer Satisfaction Team will contact you soon to try and resolve this issue. Thanks for your patience and understanding!