Paid over $9.00 to have a piece of clothing delivered. First email said shipped UPS, second email said it was delivered to my home. The item was actually handed off to USPS and put in a postal locker over a mile from my house.
I'm extremely unhappy with the company's rebates, which are not rebates at all. I am receiving gift cards for the store. So ~ I'm not getting my money back. JCPenney is keeping it as I have to use the gift card at the store.
Valley Vista mall in Harlingen, TX
Alyssa was a great help to us in the perfume department. She made sure we had 3 different choices and two of those were spot on! She made the xmas shopping experience a lot less stressful. Thank you Alyssa
Store #2140-we were xmas shopping in the store today and TERESA was outstanding! She knows jewelry and was patient with us. She answered all of our questions and let us know about sales now and in the future. We will definitely look forward to shopping with her in the jewelry department in the weeks to come. TERESA made recommendations that helped us decide on more than just one piece of fine jewelry.
{ place a prder # **************. They cancelled half of my order and coupon because they dont have a item. Customer services dont even listen my options so I hope you going to close a lot of marketplace soon continuing this route.Store 1953date pick up 50 percent of my items 05/05/2021
I'm tall, so I can only order online. What I really like is that you can search by size, color, style...
So you aren't "generally" bothered by seeing clothes that are on sale but not your size. Sometimes, you select the item to find it's out of stock, but not usually.
I ordered product on line which was promised to be delivered in 4-7 business days. After 15 business days and no product, I called the store and they had no record of my order. Called 800 number, sat on hold for 15 minutes, then the lady accidentally hung up on me. Called back, got someone else, and she and her supervisor have no idea what happened to my order and suggested I try to cancel it. Not possible to cancel my on line order on line or on the phone, so i have to go into the store to do it! So frustrating. Will absolutely never order from them again. Antiquated order system and terrible customer service.
Penney's used to sell average, decent fashion. I never go there anymore because the clothes are poorly designed and made. The clothes are usually made from cheap feeling and looking fabric.
Just go to Walmart and save some money.
I was at Sephora in Deerbrook mall area with my teenage daughter and we were treated very rudely by Mary who wasn't very happy to be there or helping customers. Her attitude made us go to complain to the manager but nothing was resolved. Me and my daughter are very good customers at Sephora at the galleria store which has always been very professional, Sephora should choose it's employees with a higher standard. Very disappointing
I have used them quite often and have always gotten the product as it was advertised. They made my returns and exchanges easy. Site is easy to move through and I find the check out easy and worry free as well.
I was very unhappy with vanity set I bought from online. The merchandise part was made from cardboard which was torn in two places. The box it came in was not damaged or foam in box was not damaged. So this meant it was damaged at factory and package this way. For what I paid for I would think it would of been made such better. Then to top it off I have called approx three times and finally was told the truck company would called and I been waiting over a week and no call. So I again called today and all I was told trucking firm would call me sometime next week. Your company about to lose a long valued customer. First person I talked to was rude and not understanding. Then she or someone hung up on me.
Spend an hour to get to the customer service to talk about a delivery issue on a furniture order online. After an hour of waiting transferred to furniture department and waited for another half hour to talk to someone.
Not sure how they are still in business! Stay away, there are lots of options out there.
They sells stuff they know is out of stock, they are aware of the issue and refuse to fix it. They actually told me to repurchase the item I had already purchased to see if it would ship this time as it was still being sold a week after I had bought it and was told it was out of stock. However it was not on sale anymore and I still had not received a rebate on the one I had already bought.
I use to love JCPenneys. The employees were always so helpful and knowledgeable. Time has changed things. As different problems have occured, I have dismissed the headaches and have been hopeful that things would be better the next time. That is not the case. At this point I find poor selections of clothing, sales people that are not knowledgeable and can't seem to solve issues, and managers that should not be there. Everytime I purchase from JCPenneys, I am unhappy.Sadly, I will no longer be shopping there.
Why does it take so long to get a chair for a dining set? Three are fine, but one is defective. It has taken at least a month to get the items we have. Now I have to wait to receive another chair. I am fearful that the chair will be worse then the one I have.
I purchased a comforter, but when it came, it did not look like anything like the one online or the quality. When I went to return it to the store, I was told I would have to pay for the shipping as they were charged by UPS to deliver it. After speaking to a manager, they did give me a full refund, but were not happy about it.
JCPenny the store of my heart affordable and great they have different styles to fit any shape of any age. The best part about it is that I can go anywhere or even at home and shop shop shop, whether its for my husband, my family or friends, the option is there.
I have a jcpenney master card and I get my bill in the mail. I pay my bill every month. Well last month they decided to send my bill through my email so I didn't get it so I didn't pay. Needless to say they declined my card so I can't use it. When I called they said I have to pay $64 right now to use my card. It was there fault for doing paperless without me knowing this so I am punished for it. That is bull $#*!. They make the mistake and we pay for it. I have excellent credit so I will shred this card and get another credit card. They can take my business ( which I have NEVER missed a payment) and shove it up their $#*!.
Placed an order to receive next day, not only did I not receive it the next day when I called to follow up on this was told it was delayed and I would be receiving my order the next day. Next day follow up on website only to find out that my order still had not shipped. When i spoke to customer service these people are great at not providing the information and actions asked for.
This will be my last attempt to purchase from this company.
I spend over an hour picking out Christmas and birthday items on-line. I ordered 33 items. My order never came so I called the 800 number. I was told the order was "lost". No apologies, no compensation for my time. They never contacted me, I had to contact them. Left me scrambling for the birthday gifts last-minute. I do not want to do business with Penney's anymore. Not a dependable company. No wonder they are on the brink of bankrupcy!
Quite pleased with the Cook's toaster oven, works very well. Where JC Penney failed completely was with the rebate, this is why I hadn't done a rebate in over 5 years prior to this scam. Never received the rebate never was a working method to check on the rebate. JC Penney so desperate they now deceive customers. Crooked.
Overview
JC Penney has a rating of 2.1 stars from 526 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with JC Penney most frequently mention customer service, credit card and order online. JC Penney ranks 26th among Department Store sites.
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- Dallas, TX, United States
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members