laura e.

I ordered product on line which was promised to be delivered in 4-7 business days. After 15 business days and no product, I called the store and they had no record of my order. Called 800 number, sat on hold for 15 minutes, then the lady accidentally hung up on me. Called back, got someone else, and she and her supervisor have no idea what happened to my order and suggested I try to cancel it. Not possible to cancel my on line order on line or on the phone, so i have to go into the store to do it! So frustrating. Will absolutely never order from them again. Antiquated order system and terrible customer service.