JC Penney

JC Penny's Fairview Heights, IL is committing fraud by charging people for all products then leaving products they paid for out of their bag! Then when you call them about it they give you the run around and keep saying they reviewed the video and can see the item was left out on the counter and not put in the bag and will refund your debit card but then don't do so! They are doing this in store and online then using the money they are stealing as an interest free loan from the public to pay their expenses! Most are not getting their money back at all! I have talked to three employees two of which lied their heads off including their claimed titles as managers,which they are not! They are putting the phones on remote forward, so you never get a person to pickup! I filed a complaint with their corporate office and they are no different so I also contacted and filed complaints with the FTC and IL AG! All need to report them for their criminal activity! They need to be shut down and thrown in jail! They charged my debit card for all including the Paul Mitchel shampoo and conditioner gift set that was normally $22, but on sale for $12.99, which they then never gave me! They are making millions doing this as most won't fight for their money as I do! It is THEFT and FRAUD!

I saw a notice about you possibly going out of business, and this really saddens me. Jc penny's has always been my go to store. This is just my opinion, but I am an older lady 50, and the store as far as clothing now is geared more towards younger shoppers, and Penny's is just not a store where the younger crowd shops. Why someone has not figured this out and gotten nicer newer things for middle aged and older crowds, I don't get it. There is no longer any type of customer service, Years ago we could come in your store and get women to help us put and ensemble together for an event, if we needed help. Now we have no customer service, we stand in long lines with untrained rude people at the register. I would really love to see you all turn this around. I'm ok with shopping online from time to time but I still love coming in the store to shop. I wish you all luck! Saddened in Tacoma, WA.

I ordered several shirts the order took a week to ship and then I got an email stating it had arrived. However, they shipped it to my old address. I called the 800 number and after waiting for almost an hour for someone to answer I was ultimately told that there was nothing they could do except to reorder and charge me again. I have now been charged for an order that I've never received I am most certainly not going to order again and pay a second time and hope it arrives to the right address. Allen in Texas

I placed an order on cyber Monday, according to the add, one of the best deals, a set of King mattresses. It has been a month and I have not received my order, calling customer service is practically spend hours on the phone to get an automatic system telling me that my mattress order is coming via UPS. No delivery updates, no customer service answer, other that the same recorded information. But the best part, they already charge my card and I am close to make the first payment. This is a joke, very disrespectful and a fraud. Be careful when you see those fake adds and savings.

Horrible experience!
I just received this today. It was wobbly so I opened and to my surprise found a piece of tape "holding" a completely broken piece together. Then to make matters worse the gentleman I spoke with Abraham and he literally said my bad. Now I have to ship it back, wait for them to receive the item back, wait 7-10 more days for a refund and another 7+ days to get a new item. All I get for that is "my bad". The costumer service as horrible and they offered me no helpful solution to exchanging this item. The outside of the suitcase is fine, although it doesn't roll, stand up, etc due to be broken. I can't believe this product was even sent out.

I have ordered items from jcp for years now, but recently they decided to use laser ship (These people are the most incompetent delivery company going) Personal they should be shut down. I hope tomorrow my package will actually show up being this is the second time ordering it. What happened to ups (The best by the way).I know my packages will show up. So to you jcp 86 laser ship and stick to what works because I will not continue to order from you. This goes for all the retail stores who choose to use these incompetent asses!

I places an order online for almost $300.20 minutes later I called back because I realized I needed the items before they were to arrive. The rep told me that she only has a 10 minute window to change an order, I just placed it 20 min ago! So here I am, paying almost $300 and offering to pay extra for expedited shipping and they say no, you are 10 min too late!? It takes 10 minutes just to find the customer service number, call them, and talk to a live person! Poor poor service if you ask me...

Due to their outdated technology they sent our order (over $300) to the wrong address and failed to remedy the matter and continued to charge us for the items that we never received. We haven't ordered from them in over 10 years because of the poor quality. Yet my wife tried to take advantage of a sale for our travels. And they computer sent it to an old address that we haven't live at since college so even though she put in our new address. Customer service was terrible. We spoke to multiple people and even called ups. No one did anything.

Went to the store, tried on a $70 watch, read the instruction book and went home. Decided to order online for curbside pickup, added the $18 extended warranty...now nearly up to $100. Went to pick it up...no receipt, no warranty pamphlet and there had been 2 watches at the store. Got home, NO INSTRUCTION BOOK for this multifunction watch. It's 102° outside so mot going back today. Will return tomorrow and speak to the manager who probably doesn't care and go get a $10 watch at Walmart. Pathetic jcp.

I bought a suit from Jc Penny's and it came in and it did not fit so I returned it and they received my return on November 28 2023 and I am writing this on January 20 2024 and still have not been refunded, and everytime I call I get a different story. Erin at the coustmer care advocate Team has been handing my case since the beginning and has done absolutely nothing about it she is incredibly incompetent and really bad at her job she should be fired

My husband and I have had a JCPenney card for many years now. We had a credit line of almost $2,000. We spend a lot of money at JCPenney just this year of 2017 we've already spent over $3,000. Come to find out they lowered are credit limit for no reason. They tried to say that our credit score was too low and that we had some delinquents which is exactly what we had when we applied for this credit card 3 + years ago. And got approved then. They wanted me to resubmit another application to have a credit increase which I think is absolutely ridiculous. Especially because my credit is the same as when I got approved. Especially because I spend thousands of dollars at this store. That's okay we will save money now because I cancelled our card due to the rude management and customer service I received. When somebody's paying their bills and spending thousands of dollars you don't just lower there credit line.

I moved 4 months ago, before placing an online order, I verified my address was correct in the JC Penney system. They sent to wrong address and when I called they said that they could not help in any way. I have never received such poor customer service.

I recently moved and updated my information with JC Penney online. However, an order I recently placed was being sent to my old address. Even though the order had not shipped yet, they refused to update the shipping address and told me that I still will have to pay for the merchandise, which is shipping to the state I use to live in. I spoke with several different agents, emailed and received no help, whatsoever. There are still items on the order that haven't shipped and they will not update the shipping information. Impossible to believe. The last gal I spoke to said, I see you updated your profile, but you did it after placing items in your cart, so it didn't carry over. How is that my fault. Don't buy anything from them.

I have never had such a bad online shopping experience. I ordered 4 pairs of sandals on sale and 5 days later they told me that two pairs were not available anymore and that my order was in transit and not moving at all and I would probably never get my order. So they had to reorder the ones that were actually available still even though they were on the website and gave me "express shipping", which actually was like 5 days later. Never again will I order from this company! They have really let their standards go.

Long story short, ordered an item on 12/04/17, JCP website stated it shipped and out for delivery by 12/13. Called on 12/14, the rude, inexperienced customer service dept (after hold times in excess of an hour) then informed me that the item hasn't even left for delivery. So it's now the 21st, item still just sitting in warehouse. I am unable to cancel this order and they are unable to give me any shipment information. Customer service stated "I am not sure what else you want me to do". Needless to say, I will not get this item by Christmas, which is what it was intended for, a Xmas gift. Also, needless to say, I will NEVER shop online or in store at JCP again.

So I placed a pretty big order for $300+ and then I cancelled it. Later I discovered they still shipped the items. So I was like okay that is fine. But I received a tablet which has a cracked edge as well as two pillows which have dirt smeared all over them and curly dark hair. I am quite upset because there is not a store near me. They expect me to travel to the store in another town and I do not drive. They won't even send me a USPS label so I can get free pickup they want me to go to UPS in another town as well. Why did they send me dirty items and broken to begin with? I would like replacements and also a free USPS shipping label.

My elderly mom purchased my son a pair of Levi's for Christmas but chose the wrong size. I went to the store in Chino Hills, California to simply exchange the jeans for the correct size and was told that without a receipt an even exchange could not be made! The best they could do would be to give me a store credit for the lowest price which was $8.93. These jeans had the original tags and everything. What kind of store will not simply exchange the exact same jeans, just a slightly different size? The management should be criminally prosecuted because this equates to stealing. Happy holidays from the folks at JC Penney.

I made a very large purchase online during a big sale promotion with free shipping, etc. and was extremely disappointed. The shipping said standard 5-7 days or something to the extent that it might take close to a week but instead it took over a month. I had ordered items specifically for my vacation but was not able to because of the delayed delivery. I called customer service to find out where the order was and they said the items were out of stock or back ordered and they were waiting. Thats what free shipping gets you. I asked for some compensation and was offered a coupon towards my next purchase which I passed on. I would rather drive to a store than wait a month or more. Boo.