JC Penney

I have been a JCP customer since 2009. Every year customer service is really bad. This time after placing an order online I got inside my bag, items that I did not order from someone living in New Jersey (I live in PA). I called three times and every time the situation was getting worse. Finally, I was able to get my money back but lost my $10 rewards and needed to place another order with a higher price. Customer representative was really disrespectful. After this traumatic experience I will be more than happy to cancel my JCP credit card.

They took my money two weeks ago. Cannot speak to a human being EVER, does Anyone actually even work there? No product, no shipping date, no tracking number. Poor business policies for this internet age, way behind times, and certainly not the reputable company my mother used to shop at. Shady as all hell

Penney's has never been a top notch store, but over the years it has gotten worse (mostly as far as staff & quality of product). Now, inconvenience adds to that. Returns use to be taken anywhere in the store. Now you have to go upstairs to make a return. It does not appear that there is any place to actually pay for an item upstairs; only the one checkout downstairs. So there is one person taking the returns/exchanges. There were 5 people ahead of me and just as many behind me when I finally left (no one very happy in line). There are also no fitting rooms open on the second floor where they have dresses, bras, etc. You have to go downstairs to try anything on according to the return person. Is that ridiculous?! I know stores are trying to save money, but there is a point that the consumer says enough already & I'm at that point. What a strange and inconvenient set up they have in addition to their other detractions. Will not be going there again (Bayshore NY). MB

So I ordered a pair of jeans from the website, because the nearest JC Penney is more than 30 miles from me. When I received the jeans, the marked size was correct, but the jeans seemed at least 3 sizes too small. I called customer service to return the jeans, and learned it will now cost $8.00 to return them. For this reason, I will not be shopping at JC Penney in the future. If a place wants to keep your business, they don't sell products that are not any where near true to size, and they don't charge you to return an item you cannot use. Amazon never charges for returns.

Bianca was our salesperson on our purchase of two Sterns & Foster mattress sets.

She had the product knowledge and very helpful in insuring we were get the best product for our needs. She was not in any hurry to make a sale but had our best interest at heart.

I have been to all the so called mattress stores here in Naples, Fl. But they could not compare with Bianca service and pricing.

If you want service and selection on bedding go to JCP in Naples, Fl and see Bianca.

Bill & Connie Bishop

You
Had a wonderful experience at your Alabaster Al. Store with Kellie your employee. My wife and I, 74 and 80, appreciated her hard work to arrive at the best discount price, despite my expecting an incorrect price, so I bought the sports coat at the price she worked out for us. We like old time service.

While they have a good selection, and their prices are reasonable, their shipping charges are excessive, shipping is slow, and customer service went to the lowers bidder from another country with atrocious, barely understandable English.

Part of my order I received before the delivery date and one item is still waiting for UPS to pickup since December 15. One item cancelled by JC Penny 4 days after order. Call to order another item assured it was in stock.only to be canceled again this is the worst service I've ever received the ordering system is not organized properly.

I was surprised to see so many bad reviews for JCPenney. This was my first time ordering. Their page stated that I would receive my items by Tuesday, which was the day I planned to go on a business trip. One item came a couple of days later and the other came 4 days later. They refused to pay to have them sent back. I did not want to incur the cost of mailing or use my gas up. I was told to take them back myself. I will never purchase another item from them. In addition, the items looked very cheap in person.

My visit to the JCPenney portrait studio left me feeling deeply hurt and disheartened. It was meant to be a joyous occasion, capturing the early moments of my precious son's life, but instead, it turned into a nightmare due to the disrespectful behavior of the photographer, Larry.

As soon as we walked in, Larry's attitude was sour, and it only worsened when my son started to cry. Instead of showing understanding, he lashed out at my family, raising his voice and making us feel unwelcome.

The situation escalated when he scolded us for something as simple as placing my grandson on a blanket. His tone was harsh and demeaning, making me question why I had chosen to trust him with such a special moment.

What truly broke my heart was the way he treated my husband. Instead of diffusing the situation, Larry resorted to using racial slurs and aggressive behavior. It was terrifying, especially with my daughter and grandson present.

Feeling scared and vulnerable, I felt the need to document the confrontation, fearing for my family's safety. Thankfully, the manager, Teresa, intervened, but the damage was done.

This experience has left a lasting impact on me. It's disheartening to think that such behavior is tolerated in a place meant to capture cherished memories. I hope JCPenney takes swift action to address this issue and ensures that no other family has to endure such hurtful treatment.

I was an insider at a point in my life, heed my warning the practices they use for ship from store is the worst out there. (I've been told to pick the most worn/ratty item because the person isn't able to pick it out(that kind of BS), I've also seen them lay off hard working employees to pay another cheaper with the same qualifications and not raise their wage.) Don't waste your business with these people.

Do not order online. Still waiting after a long time. I ordered shorts and hope I get them before winter. But they sure took my money fast! After tracking it says on its way. Been saying that for 2 weeks. Stay away!

I have never been so unsatisfied with an online purchase before. We ordered a mattress during Black Friday... and it never arrived. Calling JC Penney's ridiculous customer service support did nothing. Waiting on hold for hours got us nowhere, only to be informed it was up to the distributor to deal with our purchase. The distributor simply refused to deliver it. Every week they would say they were scheduling routes the next week. FOR TWO MONTHS. Finally we called to cancel it, and after months of waiting we were now without a bed for months, and screwed because we missed any opportunity for a sale. Unapologetic, they offered nothing but a refund, no acknowledgement of how much they put us through. I will never purchase anything ever again from them.

Never in 30 years have i had worse customer service that refuse to cancel order not processed after 30 min. Kirby the manager also refused to help when he can over ride. Real customer service goes above and beyond to make experience great so they want to come back and shop. Not tell them wait 11 days when you get product bring to store or mail back for refund. Until then you are bullied to waiting keeping the ring even though its not fully processed yet and still in warehouse and the tracking number is even generated yet that is a joke. You need to change your policy been chatting since 30 min after the 30 min policy to cancel and no one wanted to help

They give you a delivery day, that basically never happens! Called about order, got an employee, that didn't want to be bothered, so she explained that even if product arrives, it can still take up to 45 days to get notice for pick up! What a joke! Needless to say, I'm gonna let them keep the product! Horrible
Ordered 2 pair of shorts, different colors, got the shorts both the same color