JC Penney

I made a very large purchase online during a big sale promotion with free shipping, etc. and was extremely disappointed. The shipping said standard 5-7 days or something to the extent that it might take close to a week but instead it took over a month. I had ordered items specifically for my vacation but was not able to because of the delayed delivery. I called customer service to find out where the order was and they said the items were out of stock or back ordered and they were waiting. Thats what free shipping gets you. I asked for some compensation and was offered a coupon towards my next purchase which I passed on. I would rather drive to a store than wait a month or more. Boo.

So I spent over 500 $ with JCP. Their delivery service is lasership in the VA region anyway. Lasership lost my package and marked it as delivered. Their customer service is terrible they will not get back to you. They said I should call JCP. I did. They refunded my money no hoops or hurdles. I appreciate JCP customer service. Josh was an excellent and understanding person. Do not order JCP online. Just go in the store.

@jcpenney I don't shop at JC Penney often but my daughter wanted a pair of sweats she saw on their website. I paid $8.75 for shipping these sweats and they ended up being too small. I called JC Penney customer service and they emailed a "pre paid" shipping label. I sent the sweats back and got my confirmation email refunding a fraction of what I paid for the sweats. They charged me $8.00 to ship the sweats back! So for a simple pair of sweats I have paid almost $17 in shipping and no sweats! Absurd! Good luck JC Penney competing in this online selling world. I will NEVER shop with you again!

I don't buy a lot from JCPenney.com, but I have almost always been pleased with the items bought. I prefer to buy from a local Penney's, but selection is sometimes limited. I used this site to buy petite clothing for my mother, and the fit and quality was very good. I recently bought some nightshirts that turned out to be longer than I expected, but they fit well and are a good quality fabric. One item, however, was not at all what I expected, and the return 3 days later was super easy.
One option I really like is to have my online purchase shipped to a local Penney's store for me to pick up. I live in a semi-rural area and my mailbox is not secure for packages. Pickup from the store means I don't worry about misdelivery or theft. I think this option might be good for anyone who works and isn't home when the mail is delivered.

Now I see why JC Penney is going out of business. Yesterday I contacted their customer service for my mother to ask a question about the model # of a major appliance. The representative was extremely rude, short tempered and could not answer the question. She said she would need to contact the manufacturer which is Samsung, I stated that would be fine because I needed to know why their model number was different from other stores that did not have a /AA after their model number. She then went on rudely to say there would be a 45 minute hold. I said forget it, Needless to say they lost the sale.

I purchased appliances on their website and the delivery company did not call the night before as usual... When i called in the morning (more than 6 calls and over 3 hrs on the phone, literally) they did not get any solution, they kept me in limbo because somehow my purchase was not in the system of the delivery company. Most of the time they were arrogant and totally unsympathetic (of course to keep distance from an irrational situation) by the aft they told me that i had to wait between 24 and 48 hrs to see if the "problem" was resolved... And they would decide if return the money or set a delivery date! When i said i wanted to cancel they could not do it until they knew what was their mistake. In addition My credit card had additional charges pending

I ordered window treatments from JCPenney In-Home Services
On 2/17/18. I then paid JCPenney $15,064.58 for these window treatments. As of
8/29/18 this project is still not complete. JCPenney re-measured my windows on
6/1/18 and supposedly re-ordered the materials. Called in late July to inquire
If the materials were in and it took a week for someone to call me back. Found
Out they never re-ordered the materials. Sent someone else out two weeks ago to
Measure AGAIN. JCPenney has now re-measured my windows three times. They have
Just now re-ordered materials AGAIN. What a mistake we made going through
JCPenney. What a horrible, miserable experience this has been for me and my
Family. There are so many reputable companies that offer in-home services like
This and unfortunately I used the absolute worst one. Plus they have now just
Re-structured their In Home Services department with everything apparently
Going through a Call Center.

Not sure why JC Penney has any decent reviews to be honest, they completely messed up my entire order and the customer service were the rudest people I have ever encountered. They are some of the stupidest people I've ever talked to in my life I guess that's why their job is answering phones all day and they can't even do that right/correct my order that they messed up. Never in my life have I had this bad of an experience with a company. What a joke I'm surprised they haven't gone out of business

I had ordered Alfred Dunner black women pants online. After washing the first pair, I noticed a light area on front of the pant. I thought "maybe" it was something in my wash. I ordered the second pair. This time I read the instructions which noted: they were to be washed inside out. I had not done that the first time. I followed the instructions, to a tee, for the second pair. Again they came out with a light spot on the back of the pants. JC Penney does not allow any clothing returns on items that have been washed. The problem does not happen until they are washed! These pants should clearly not be sold as they color is defective. I will certainly never purchase these Alfred Dunner pants again. I will also think twice about any further clothing purchases from JCP.

Have had several incidences of trying to order items that are out of stock but the site allows you to place the order and go through the process until the very end. Never says it's out of stock, just doesn't go through. Called the 800 number to confirm whether in stock, told they are, place the order and THEN told they're out of stock. Also customer service have had major attitude problems. When shopping becomes a chore, I go where it isn't.