• IVRose

IVRose

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Overview

IVRose has a rating of 3.0 stars from 5,250 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about IVRose most frequently mention customer service, poor quality, and cheap material problems. IVRose ranks 28th among Women's Clothing sites.

  • Service
    1230
  • Value
    1021
  • Shipping
    1026
  • Returns
    60
  • Quality
    4381

This company does not typically respond to reviews

Positive reviews (last 12 months): 50%
Positive
31
Neutral
7
Negative
24

Instant Feedback

22,747 reviews

130
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How would you rate IVRose?
Top Positive Review

“Gorgeous little white dress”

Shilo W.
5/18/24

Well made my husband loves it on me 🥰 so elegant and classy makes me feel young and beautiful, light material so comfortable, flattering for any size

Top Critical Review

“Quick easy shop, the item arrives...”

Lyndsay M.
3/23/24

Quick easy shop, however when I wasn't happy with the order the customer service team had no intention of allowing me to send the item back. The customer service team suggested I keep the item with a small percentage refunded, however I did not want the item as the quality of the fabric was terrible, it was made out of the cheapest nylon. After this shopping experience I would never shop here again nor would I recommend Ivrose online store to anyone I know. The customer service team were not helpful to sort out refunds. Once they have your cash there is no going back. I will be avoiding Ivrose and will not be getting sucked in to any more purchases from Ivrose.

Reviews (5,250)

Rating

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Other

Reviews that mention popular keywords

customer service (304) delivery time (114) return label (33) return policy (38) post office (13)
Thumbnail of user shilow5
1 review
0 helpful votes
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May 18th, 2024
Verified purchase

Well made my husband loves it on me 🥰 so elegant and classy makes me feel young and beautiful, light material so comfortable, flattering for any size

Reason I chose this business:

Because I loved the dresses

Reason I chose this product:

Loved the look of it

Products used:
2 dresses

Service
Value
Shipping
Quality
Thumbnail of user mayraa109
1 review
0 helpful votes
  • Send Message
April 5th, 2024
Verified purchase

I can not complain about costumer service because they reply rigth away to your emails. However, is has being more than a month and I haven't receive my dress. At this point I am going to wait an other 7 days, if not i will request a full refund and hopefully they dont give any issues with my full refund.

very nice, they respond quickly but I still dont have my dress.

Reason I chose this business:

A friend recommendation

Reason I chose this product:

Is a beautiful dress for my friends wedding

Service
Quality
Thumbnail of user verenac6
1 review
0 helpful votes
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April 2nd, 2024
Verified purchase

A full refund for unwanted items is rejected.
10% refund and keep mechanidise was offered (merchandise that does not fit and I do not want).
After going back and forth, they offered a 30% refund, then 50%, then 60% (stating this was the most they could offer) and then 70%.
I couldn't be bothered to argue it out any longer and so accepted this.
Just be aware that full refunds are not available, and the initial 10% offered can be bettered!

Alex was lovely... he was only able to do what he was authorised.

Reason I chose this business:

Liked the clothes advertised on the model. Although when received, the material was very poor quality.

Service
Quality
Thumbnail of user lyndsaym20
1 review
0 helpful votes
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March 23rd, 2024
Verified purchase
• Updated review

Quick easy shop, however when I wasn't happy with the order the customer service team had no intention of allowing me to send the item back. The customer service team suggested I keep the item with a small percentage refunded, however I did not want the item as the quality of the fabric was terrible, it was made out of the cheapest nylon. After this shopping experience I would never shop here again nor would I recommend Ivrose online store to anyone I know. The customer service team were not helpful to sort out refunds. Once they have your cash there is no going back. I will be avoiding Ivrose and will not be getting sucked in to any more purchases from Ivrose.

Customer service team were ridiculously unhelpful and appeared to have no intention of allowing me to refund the item I had purchased.

Reason I chose this business:

I was looking for a decent wedding guest outfit and they had something that looked lovely on the websites photographs.

Reason I chose this product:

I wanted a jumpsuit for a wedding but the poor quality of the material meant the item that arrived was not suitable for what I wanted it for. It was so static it clung to the body and would’ve made me sweat profusely.

Service
Quality
Quick easy shop, hopefully the item arrives as described...
May 15th, 2023
Verified site experience
• Previous review

Quick easy shop, hopefully the item arrives as described.

Reason I chose this business:

I was looking for a decent wedding guest outfit and they had something lovely.

Thumbnail of user marilynm991
2 reviews
0 helpful votes
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March 18th, 2024
Verified purchase

Did not receive my item and after 3 weeks of waiting I chased this as I had not had any acknowledgement from them whatsoever. Finally after some time I was informed this item was in short supply but they did not even have the common courtesy to let me know. I demanded a refund which was not easy but got one in the end. Would never order again from this company.

Kept stalling for a proper answer and was a struggle to get a refund

Reason I chose this business:

Liked an item shown on Facebook but wish I hadn't ordered at all.

Service
Quality
Thumbnail of user chengc1
ChicME O. – IVRose Rep

Hello
Thank you for notifying us of your complaint.
If you have any questions, please send your order number or registered email address: support@ivrose.com,we will solve the problem for you as quickly as possible.
I wish you a great day!
Yours sincerely,

Thumbnail of user juliec2587
1 review
0 helpful votes
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April 29th, 2024
Verified purchase
• Updated review

Easy to order, just a few clicks, it arrived on time the product is a great quality, I'm very pleased with it.

Reason I chose this business:

Because it came up on Instagram, I wasn't looking for anything but saw it and it was perfect.

Reason I chose this product:

The words were perfect.

Quality
Found what I wanted
February 10th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Because it came up

Thumbnail of user pennyw334
2 reviews
0 helpful votes
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February 23rd, 2024
Verified purchase

I missed the return period by just a few days as some of the clothes I ordered were too big and wanted an exchange or a refund and id order the same items in a different size. They at first turned me down and said I was SOL but after I raised some cane they offered me $5 to shop again on their site. Total joke.

refund exchange policy a joke

Reason I chose this business:

Clothes were cute and inexpensive.

Service
Quality
Thumbnail of user jana502
1 review
0 helpful votes
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March 21st, 2024
Verified purchase

Not good as the size isn't quite right and confirmed not good idea to order clothes from overseas as the sizes vary so much.Never again.Third time unlucky 🤷‍

Reason I chose this business:

Saw it online

Reason I chose this product:

Liked the photo of the top

Quality
Thumbnail of user davet1191
1 review
0 helpful votes
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March 6th, 2024
Verified purchase
• Updated review

It took nearly 6 weeks to get items ordered when I paid fir 3 to 8 days delivery and was with me chasing. Do not use this company if you expect a decent level of service. Never again for
me.

The worst you can get, a complete wad of time .

Reason I chose this business:

The website looked good, how wrong was I

Reason I chose this product:

They looked nice

Service
Quality
Very easy to order
January 18th, 2024
Verified site experience
• Previous review
Thumbnail of user wendyr932
1 review
0 helpful votes
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April 3rd, 2024
Verified purchase

Over a month still haven't received my order. Reaching out they said two items were out of stock. No notifications about delays.

Horrible. Follow up was slow.

Service
Quality
Thumbnail of user iwonag10
1 review
0 helpful votes
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April 13th, 2024
Verified purchase

Other halfway cheap looking. The white dress in my order looks cheap and tacky but the pink one is lovely and fits well.

Reason I chose this business:

Popped up on facebook

Reason I chose this product:

Looked nice in pictures shown

Quality
Thumbnail of user ellenp382
1 review
0 helpful votes
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March 19th, 2024
Verified purchase

My experience was frustrating because I was never sure that it would come to my home and disappointing, because when it finally arrived, it was red and not the brown which I had ordered.

I have not heard back from them yet.

Reason I chose this business:

I ordered from IVRose because their site had the best product which I was searching for on line.

Reason I chose this product:

I ordered from IVRose because their site had the best product which I was searching for on line.

Service
Quality
Thumbnail of user staciea21
2 reviews
0 helpful votes
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March 31st, 2024
Verified purchase

First Time…not sure about shopping again. The shipment was weeks late and there was too mush hassle for a refund.

Reason I chose this business:

Google search

Service
Quality
Thumbnail of user ellenc589
1 review
0 helpful votes
  • Send Message
March 29th, 2024
Verified purchase

I have been waiting for close two months for my order and still haven't gotten it can't say much more

Quality
Thumbnail of user deborahe1110
1 review
0 helpful votes
  • Send Message
December 13th, 2023
Verified purchase

Top was out of stock but they let me know and said they'd send it as soon as it became available, they did, spoke to a lovely lady who couldn't have been nicer or more efficient delighted with them, great service but also very personable.

Fantastic can’t fault them

Reason I chose this business:

Love the clothes

Reason I chose this product:

Really pretty

Service
Quality
Thumbnail of user gdssss
2 reviews
12 helpful votes
  • Send Message
March 26th, 2019

I first off want to say I never write reviews but ivrose deserves an excellent review. I now only buy my clothes from this company. I want to thank ivrose for having such a wide variety of NICE clothes for plus size, Your company makes me feel great with my body and I love the fact that you promote all sizes. You are one of rare companies that do so and this is why I will encourage your brand.

Thumbnail of user snows5
2 reviews
8 helpful votes
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July 16th, 2019

It was my first time ordering from Ivrose and I couldnt recommend the website more. It came a few weeks earlier than expected delivery date. I ordered two dresses and they were the best quality, they are stunning and fit perfect. I am definitely buying my dress from now on of Ivrose. The prices are really affordable. Will definitely be purchasing more items in the future.

Thumbnail of user andreasr5
2 reviews
0 helpful votes
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April 7th, 2017

I enjoy shopping here. I find just what I need and at great prices. Everything is packed well and the shipping is fast. When I am in need of something it's great being able to get it without leaving Home... I am VERY pleased...
THANKS... WELL DONE! This is by far the best website out there. You can find anything you want as well as get new ideas. If you haven't tried it you don't know what you are missing.

Service
Value
Shipping
Quality
Thumbnail of user presenac
1 review
0 helpful votes
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September 26th, 2021
Verified purchase

Customer service was great. I liked the fact that you have contacted me twice on finding out about my order. I will browse for further options but would appreciate if you could check quality of stitching before sending.

Reason I chose this business:

Great options and styles

Reason I chose this product:

Good looking designs and patterns

Quality
Thumbnail of user erinw301
1 review
0 helpful votes
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June 4th, 2021
Verified purchase

Clothing was surprisingly very cute and good quality. My shipment arrived in less than 2 weeks. I accidentally ordered something 1 size too big and customer service took care of it right away, no problems!

I ordered myself a size larger by accident and it was resolved to my satisfaction right away.

Reason I chose this business:

Great styles, AFFORDABLE! Also, I can never find anything I actually like at malls or local stores and boutiques. I have found so many items I love in IVRose, and there are always new items popping up!

Reason I chose this product:

Cuz I like super cute sh*t!

Service
Quality
Thumbnail of user nate11
1 review
0 helpful votes
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August 3rd, 2022
Verified purchase

Fast shipping, garments are exactly as pictured, fabric is a little thinner on some than l expected, they all fit perfectly the sizing guide was spot on overall very happy with everything and l will definitely purchase from here again

Reason I chose this business:

Instagram add

Thumbnail of user rochelleo36
1 review
0 helpful votes
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February 8th, 2022
Verified purchase

Took a long time to deliver (but it was Christmas). Once items had arrived they were nothing like what was shown on the photos. Poor quality, and looked cheap. Sorry IVRose, I won't be ordering again.

* IVRose attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality
Thumbnail of user leonardw149
1 review
0 helpful votes
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November 13th, 2021
Verified purchase

Shipping took a LONG time. Looks just as it does in the photo, but unless you're about 6 feet tall, it's way too long, and really can't be altered due to the stuffs. Sizing options were only size, not length, so be careful…..

Reason I chose this business:

Outfit looked great

Reason I chose this product:

Outfit looked great

* IVRose attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality
Thumbnail of user avigaled
2 reviews
0 helpful votes
  • Send Message
March 26th, 2021
Verified purchase
• Updated review

Even after measuring myself and spending hours trying to pick the correct sizes, the long delivery time really dims my anticipation for the lingerie line and then when received, doesn't fit or the pieces are so fragile, they create holes in the lace upon trying on. The site encourages you to buy many pieces for free shipping, but honestly, it's not worth it.

Reason I chose this business:

I chose IVRose because it ships internationally.

Reason I chose this product:

I chose the products because the photos were flattering, price point seemed reasonable, and there were decent reviews on them.

Value
Shipping
Quality
Expected too much
January 17th, 2021
Verified purchase
• Previous review

The customer service is great, most of the lingerie products match the quality. It's cheap fabric with cheap prices. The coupons offered don't even cover shipping until you make an over 89$ purchase. Luckily most of the items I picked were true to size and the items that weren't had some stretch to them. Ordered on December 17 and arrived January 11 which is quick considering ChinaPost standard shipping and the pandemic. Overall, I will have to be choosier and definitely refer to the size guide more

Reason I chose this business:

Products looked sexy and found IVrose through Google search. There was a sale so had to try

Reason I chose this product:

Chose the products mostly because of the reviews

Service
Value
Shipping
Quality
Easy to navigate on my phone
December 17th, 2020
Verified site experience
• Previous review
Thumbnail of user raymondk411
1 review
0 helpful votes
  • Send Message
January 17th, 2024
Verified purchase

Placed order for Christmas Fluffy Hooded Costume Babydoll on 13 Dec 2023 to give as a Christmas gift. Didn't receive item until second week of January (1 month). With that said, the costume was well made and packaged. Probably won't purchase from IVRose again only because of delivery time.

Reason I chose this business:

Ads on Facebook

Reason I chose this product:

The costume looked nice and well made.

Quality

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From the business

Shop IVRose - Women's Online Shopping Offering Huge Discounts on Dresses, Lingerie, Jumpsuits, Swimwear, Tops and More. Free Shipping World Wide.

Company Representative

Thumbnail of user chengc1
ChicME O.
Typically does not respond to reviews

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