Intoxalock® Ignition Interlock DeviceReviews 510

I been sober for over 19 months and took 75.00 last week from my debit card.
I contacted them prior to make a complaint as they stayed with in 36 hours they will contact me.
They never did or I knew they won't. They never did!
I'm sure they did this many others and hoping a class action take place.
ASAP

I had severel issues with this device. First day I had it installed, I got a vio 3 because it didn't want to take my breath sample. Got a new battery, drained my brand new battery in a month and half. Then got it calibrated and I haven't been able to drive my car since August in about 4 months only had about a week and half worth of driving with the device. I was only supposed to have it in my car for 3 months. Now they are saying I didn't keep up with compliance because the device wasn't working. The work order for the inspection I asked for is still pending, they never sent the work order for the inspection into the service shop. On top of the shop not even filling out the paperwork correctly so I couldn't even do the compliance from the beginning, given me problems from the very start. They suck

Been trying to get a refund on a tow / faulty equipment for months! Had the device die on me one day, then got it replaced at local service station. Promised a refund on the device, but they can't seem to find a date on when the device was replaced? Can't get anyone to help, typical third party calling company with people whom have no idea how to access anything within their own system. I mean come on I CALLED YOU AND YOU ISSUED ME THE REPLACEMENT. You mean to tell me they can't find that? Absolute joke.

Worst company they refer me to some grauge with a shady owner it took me about 16 days until I was finally able to use my car when it's originally supposed to take them 3+5 hrs install they installed it wrong not one but twice sent a bit to my house in the dark with a flashlight that told me he was smoking meth an it worked for him when he blew into the machine to test it so my ADHD medicine should be fine.inleabe the grauge my thermostat don't workucky I had a warranty they release parts in my xar for old parts finally after all that vjllsjut there machjnr has faiked me for alcohol violations nit once but twucr tbis week. That's $75 I've had to pay the company twice for $159 drive 45 min nearest service station and oay another 20 to reset it...I've beeb siber 3 years this pasf August., they tlkd me to wait 25 min before driving after using perfume lipstick or anything. Like wtf biggest pet peeve press #1 for English &get some argumentive foreign person you can't even understand that refuses to give you an American supervisor so I told him I'm going to rip it outta my f****** car. So they said maybe a faikty macnjne you will have to pay to test. Naw your $#*!s a joke calling better bureau Business aswel as aaeyrr Monday you $#*!ed me out of $150.00 for your company another $40 for grauge bout same in has for tbe 45 min drive. $#*! that

This company is the absolute worst to deal with on all counts. Their customer service is non existent. No one ever answers and you then get stuck in a useless loop of useless information. The device itself malfunctions to such a degree it damage my ignition system. They are a customer service nightmare. Young, abusive and accusatory. In fact, I have been hung up on while writing this. JUVENILE behavior. The reps they use are unreliable as well and work out of shady businesses themselves. The reps do not care for the service either. I have not had this installed on 3 years and today get called about owing them. Not to mention, I was told I was being turned over to collections for a $500 product fee and questioned repeatedly how I could have removed the device without a work order. Cant imagine how a terribly run company using sketch installers could ever make a mistake…. This is not my problem when you as a company suck and then use sketch installers… this is grift!

This company will lie to you and make your situation worst if possible so you get stuck with them. Don't use intoxalock I'm warning you.

I had this installed in my vehicle, and on my initial ride back I started having issues with my device. I blew into it and kept reading as a missed test. Got a violation, called customer service and my service provider and the service provider who installed my device were very helpful and said I wasn't going to be charged for the first one. Took my vehicle to the shop, done.
I called customer service to report the lockout and ask for a work order and I was told I wasn't going to be charged for a lockout. A couple week past and I see I'm being charged for the lockout that occurred.
Ever since I took my vehicle back to the service center the second time,
I haven't had any issues with my device.

This company does not honor what customer service reps say. I have been waiting for an installation form to send to dmv for five weeks, while I am paying for the device and car insurance but can't drive. Every rep says 3-5 business days and are dishonest. I have been waiting for 5 weeks and have called them every week. Customer service is based out of India, difficult to understand, dishonest and dont care. The CEO Kathy Holland does not operate a reputable company. Please delve into actual reviews instead of the five stars advertised on the website. Choose another company. Intoxalock is making money daily while I wait for their form to send to the DMV. I wish a rating of zero was available.

As of today I was finally able to remove this horrible company's device from my car. Because of them I have been through 7 batteries and over 15 lock outs. They have cost me easily 5thousand dollars more in fees from lock outs and batteries then I was already paying. Everytime this happens your license gets suspended so also have fun on paying for that as well. Last time it killed my battery I could not afford the 290 dollar new battery again so while it was off they t i d to charge my account over 3300 dollars and considered their device stolen. And yes when I say killed my battery I mean O'Reilly's and myself couldn't get it to hold a charge again. This would kill my battery in less than 8 hours of not driving and I would have to constantly jump my vehicle in the mornings. I had 3 different mechanics tell me it was their device and not an electrical issue. Also Everytime you report vehicle maintenance it doesn't matter. They will still lock you out every time you take it to a shop and they have to unhook your battery. On top of all of this they use a call center from India with not a single effer that speaks English and they have no idea what they are doing or how to help you in anyway. They also never log your calls or info and they will transfer you more then 5 or 6 times over the course of hours to get you to give up. I finally pulled the device out of my vehicle after they wanted another 600 dollars after charging me thousands and let my bank know. The bank reported it as fraud and I was able to get my money back after talking to the judge at my court, reporting them to Washington State patrol, as well as the DOL, and my attorney. I have contacted the wa state attorney general as well as a lawyer from Chicago that already had a lawsuit with them and I will stop at NOTHING to get those company shut down after receiving a huge settlement from an injury. It is my only mission in life now. If I can get the call center shut down that would be a huge plus as well. But I want actual criminal prosecution. These owners all deserve jail time.

Do not use this company it's $#*! I blow more than I drive almost wrecked few times because I refuse to keep pulling over every 5 minute its ridiculous even my missouri highway patrol examinaer that gave me my driver rest said that's totally unsafe and was dumbfounded I has to blow 4 times on my 2 mile driver test! And best of all customer service, if u can understand them don't care. Jus want their money!

If the device senses ANY ALCOHOL FROM ANYWHERE it charges $80 and locks you out, also it drains the battery, but if the battery dies they charge you $80 and locks you out. If you don't drive the car, $80 charge and lock-out. Terrible in your car, EVERY SINGLE EMPLOYEE IS INCOMPETENT. "Supervisors" are horrible people. Strictly a cash grab. Does nothing to deture influenced driving. Perfectly able to do any drug on earth in mass amounts while driving with this device and it will not make a peep. You can drink as mong as you can afford the $80 charges. Worthless, POS.

Renewal expiring! Cannot get anyone to give me proper service! Spent 3+ hours on phone and online trying to fix situation! STILL not corrected!

This is one of the worst companies I've ever dealt with. First they tried not to honor the coupon I had and now every time i try to download a copy of the lease it says "PDF failed to load" I've had the lease emailed to me, tried to download it from the website on my computer, and tried to get it from the intoxalock app on my phone. There is a problem with the document on every device, and every application i try to open it on. I tried just uploading it to the DMV directly and it gave an error saying there was a problem with the document. Intoxalock will not accept that the problem is with their document and they keep saying the problem is mine. Theres no way I can request my interlock license now because of this horrible company. Trying to get support for this has been a nightmare. They just keep putting me back on hold over and over

Has has problems with not being told all the violations that come with this device before you take it home because I was told about none of them and if anybody else is having the same problems I'd like you to comment because I'd like to get a petition going stating that these devices are being handed out without permission or instructions on purpose so they can collect money. Does anybody else think that it should be illegal for them to give you this device without teaching you about all the violations first because every violation causes you to pay money and if you do not have money like me then it leaves you without a car or being able to even get the device for quite a while.

They wouldn't even get a one if I had an option. They have charged me for three lockouts they said I failed to blow or turned the keys on to soon when all I did was go into the gas station to pea and came back out one minute later and if I failed to blow I would have five minutes they are liers they know we have to have those machines in our car so our hands are tied so they prey on us it's not right at all I haven't even drink in three years and still dealing with crap from it what a headache

I just got a letter from the registry saying that I missed five roll in Rita's on the same day and two from back in March each time I reported maintenance on the app and when I spoke to them on the phone about it, they said there was no problem because I reported it now I'm being threatened they going to take my license away indefinitely And I didn't do anything wrong. I have less than six months to go and I was gonna get this taken out and I would've been done and over with now. I don't think it's going to go that way. I reported every maintenance I have done to my truck each time Intoxalot guaranteed me that there would be no problem, as long as I reported it, the mechanic can work on my car freely but I guess that's not the issue I have had my device replaced twice to the malfunctions when I first got it put in now they're accusing me of not doing the rolling retest what should I do every time, but I thought the mechanics could work on my car freely as long as I reported maintenance on the app which I did why would they give me test for if my car is being worked on in the garage and it's on the lift

I just drove my brothers car to the establishment that installs interlock devices to get it removed. This thing is insanely dangerous and kept failing me while I was driving even though I don't drink alcohol. After they remove the device, his dashboard clips were broken and other parts were not put back together.
I would rather try to write a letter, long hand while driving than use this device on the road.
If they conducted a test versus people having five drinks, and then driving and people trying to use this device while driving I'm sure more people will get pulled over trying to use this device because they look drunk. Swerving, blinker flashing,horn honking, kids screaming,boss texting rush-hour happening $#*! I need a drink.

These guys are the worst. They sign you up, do a crappy job, do your docs incorrectly, and then there is no way to speak with a human being. Then when you want to end it, they never respond so you have to keep paying lease payment. A bunch of scumbags ripping people off!

Intoxalock is the worst scam ever and even worse that it's legal. They make you blow wayyyy too often and if you miss a blow they charge an outrageous $79 plus a scammy $3.19. It's unsafe to blow that many times and they don't care. Random times are at least every 10 minutes which is bs. On a 24 minute car ride I blew 4 times that's a little extreme. I don't recommend this interlock and will look into other options because I'm not giving my $ to crooks/thrives!