From the business
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
You upsell for more information once I'm at your website. Would never had paid the $2.95 had I know this.
Im not getting the information i need to locate individuals
Hi Kerry,
Thank you for taking the time to leave your feedback. I'm sorry if you did not get the information you needed.
We aim to provide accurate and detailed information, however, please understand that we can't guarantee full or accurate information for every name, phone number, or address because publicly available information varies. Records may be missing or incomplete for various reasons, including state restrictions.
If there’s anything specific we can help you with, feel free to call or email us at askinfotracer@ask.infotracer.com. We’re always here, ready to assist. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not giving me the info I paid for. I'm looking for a name attached to an IP address
Hi Jessica,
Thank you for your feedback and I'm sorry if you did not get the information you're looking for.
I am unable to find any additional details related to your request within our database. This can sometimes occur under a few circumstances:
1. The individual may be using a VPN (Virtual Private Network), which can mask their actual location and identity.
2. The IP address might be dynamic, meaning the ISP assigns a temporary IP address that changes each time the device is rebooted. This makes it difficult to trace the same user consistently.
3. Network Address Translation (NAT) could be in use, which hides an entire range of IP addresses behind a single public-facing IP. While the city may appear accurate, it could be the ISP’s location rather than the end-user's specific location.
In some cases, the information may have been intentionally removed or blocked for privacy, confidentiality, or security reasons, either by the individual or by state regulations.
Additionally, we source our data from publicly available records provided by state, local offices, and other agencies. However, please note that such data may contain errors or omissions, and certain legal restrictions beyond our control could affect the availability of information.
Please don’t hesitate to reach out if you need further clarification or assistance.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Excellent information and received quickly. Useful for deciding whether to buy or not
Hi Cherie,
Thank you for your positive feedback and 5-star rating! We’re glad the service met your needs and supported your decision-making process.
We appreciate your support and are here if you need anything.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Your website is a scam. All info is already free before even purchasing membership
Hi Pedro,
Thank you for your feedback. We aim to be as transparent as possible about our offerings, and I’m sorry for the confusion regarding our service. Our goal is to provide you with the information that you need. If there’s anything specific we can help you with, feel free to call or email us at askinfotracer@ask.infotracer.com. We’re always here, ready to assist. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
No useful info provided. They want more money. Don't waste your 3 bucks.
Hi David,
Thank you for your feedback! I’m sorry if the outcome of your search did not provide what you were looking for.
I also tried searching for the information you needed, but was unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA). There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe! Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Full of details and information. I found alot especially in today's society where people aren't who they appear to be
Hi Michael,
Thank you for your feedback. We're glad you found the information detailed and helpful.
We understand how important it is to provide transparent and trustworthy content, especially in today’s world. Your feedback greatly encourages us to keep delivering valuable and reliable information.
If you have any questions or suggestions, feel free to let us know. We're always here to help. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Anytime I click on a name it then goes to another search or I have to look through names and names and names. It's just a giant waste of time.
Hello Luke,
I'm sorry our service did not meet your data needs. I understand how frustrating it must be not to get the information you needed.
I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@ask.infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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Hello Andy,
Thank you for the 5-star review! Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to contact us at askinfotracer@ask.infotracer.com at your most convenient time. We look forward to assisting you with any of your concerns.
Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Ok got my info dont want be charged anymore please cancel all services
Hello Owen,
Thank you for your review. We’re glad you received the information you needed!
Our records show that your account has been canceled, and you will not see any future charges from us. Your access expired last July 6,2025.
If you need further assistance, please don’t hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Report didn't give the reason for the manufacturer's buy back.
Hello Eugene,
Thank you for your feedback. I'm sorry we could not provide the information you needed. Please know that the reason for the manufacturer's buyback is not part of our service. We can provide publicly available Car Title details, VIN/Plate ownership, and vehicle specifications.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Total scam. Shows me the same $#*! I got for free. Cancellation process is also a scam. Will tell everyone I know to never use this service.
Hello John,
Thank you for your review. I'm sorry you're not satisfied with our service. This is not the kind of experience we wanted you to have.
I can see here that you were running a search for a License Plate. I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Requested title and registration information for myself. Information was not given in spite website claims to do so.
Customer service alleged it's not available or does not exist and refunded my credit card payment.
Hello Walter,
I appreciate you leaving a review, and I'm sorry our service did not meet your data needs. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, we source data from records made freely and publicly available by state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I believed that for $2.95 I would be provided the vehicle owners name.
Hello John,
Thank you for your feedback. We sincerely apologize that we could not provide the owner's information of the vehicle you were searching for.
I ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Your info is wrong. My current address is not 408 furnace street Shenandoah with my abusive husband who called the cops on me weekly and got me thrown out for lies. Nor DID I EVER LIVE OUTSIDE OF THE STATE PENNSYLVANIA
Hi Roberta,
Thank you for your feedback. I'm sorry for the inaccuracies regarding your address and any inconvenience this may have caused.
Please know that we source our data from courthouses, white page databases, vital records websites, social networks, and archives. These records may contain errors and omissions due to legal state restrictions we do not control. We do not own it, and we do not have control over its content. I hope you understand.
To make things right for you, please feel free to call or email us at askinfotracer@ask.infotracer.com. We look forward to resolving this matter to ensure you have a better experience moving forward.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
They cancelled my subscription immediately. Very responsive.
Hi Sarah,
Thank you for your 5-star review. We are glad that your subscription was promptly addressed and that you were satisfied with our responsiveness. Your feedback is important to us, and we strive to provide efficient service at all times.
Should you require further assistance, please do not hesitate to contact us.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The information provided is not correct on the owner of the vehicle.
Hi Wade,
Thank you for your feedback. I’m sorry for the inaccurate information you received.
Please know that we source our data from public records; therefore, we cannot guarantee the accuracy or completeness of every record. Some records or information may be missing due to federal or state laws/restrictions.
Let us know if there's anything else we can help you with. Have a great day, and stay safe! Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You did not give me the information I was paying for. This is a rip-off. I shouldn't have to pay $9.95 to get the information your site said it provides.
Hello Deniseustine,
Thank you for your review. We sincerely apologize for not being able to provide the information you needed. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Information is not up to date or is invalid! William Laugen has been married forn19 years! How did you not catch that?
Hello Barbara,
Thank you for sharing your feedback. I'm sorry about the inaccuracy of our report. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources, and are subject to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
As described. And the leaving a review process could be less painful. For instance, you could accept a star rating without the need for explanation as to why I liked your product.
Hello Jessica,
Thank you for your feedback! We're glad our service met your expectations. We sincerely apologize for the inconvenience the review process has caused. We value your feedback. We'll definitely pass along your suggestion about simplifying the review system.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Julie,
Thank you for your feedback. We’re sorry for any confusion regarding the additional offers after your initial purchase.
Please know that Premium Reports are completely optional add-ons. It provides access to additional, highly sensitive data that comes at a cost because it's not available from public sources. However, you can simply close the pop-up and continue your search without interruption.
I would be happy to help you better understand your options. Feel free to reach out with any questions at askinfotracer@ask.infotracer.com. We're here to help.
Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315