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InfotracerReviews 28,987

3.1

From the business

Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!


infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
659
returns
43
This company responds to reviews on average within 1 day
Ohio
1 review
0 helpful votes
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Date of experience: October 12, 2019
California
1 review
0 helpful votes
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So far it sucks
October 15, 2019

So far it sucks. I've paid u 3 different amounts and still dont have what I came here for. What a ripoff?

Date of experience: October 12, 2019
Washington
1 review
0 helpful votes
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They've accepted my money, hopefully they'll accept some login credentials as well.

Date of experience: October 11, 2019
Colorado
2 reviews
0 helpful votes
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Interesting information
October 14, 2019

Interesting information. Thank you I appreciate it

Date of experience: October 11, 2019
California
1 review
4 helpful votes
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They would state there were records on someone then say there was "no record". Birth records of same person in 7 different locations, Ages all over, no pictures or info of any records etc. So I ran myself and was just amazed at how wrong it was. It's sad that people can be that incredibly inaccurate and continue to put out this B*S and not be held accountable. I wonder how many lives they've destroyed with their "most accurate" crap.

Date of experience: July 27, 2019
Oklahoma
1 review
1 helpful vote
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While this site is better than most I have used, it is still not truly trustworthy data. I ran a background check on myself, as a test, and was surprised at how out of date most of the data was. Also has me down as having a criminal record, which is not only incorrect, but would bar me from my line of work. Lists as current, email addresses I have not used in 30 years, etc. As for my true research target, I was able to get what I really needed from the "lure data" of that person, without spending any money.

Date of experience: July 15, 2019
West Virginia
1 review
4 helpful votes
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Not one search was correct and it was a rip off! They tell you more info is available if U pay more... so u pay more... once paid they tell you no info available! RIP OFF

Date of experience: July 5, 2019
California
1 review
3 helpful votes
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YOU PAY AND THEN THEY PROVIDE WHAT YOU ALREADY KNOW. WHAT KIND OF VEHICLE IT IS. I DID A LICENCE PLATE CHECK. USELESS! FALSE ADVERTISING!

Date of experience: June 16, 2019
Minnesota
1 review
2 helpful votes
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I wish I had read the reviews before paying the fee. As soon as I paid the report they had generated mysteriously disappeared. I contacted their chat line and the attendant could not find it.

Date of experience: June 6, 2019
Michigan
2 reviews
7 helpful votes
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Infotracer's website is very deceiving. I looked up a relative's record and this site made as if he had one. As soon as I paid 4.95, the record immediately disappeared. I only used the trial for 10 minutes realizing that this site is a total waste of time. I asked for a refund and they refused to give me one. I realized I could obtain more information from a free Google search than this place. Please don't waste your money.

Date of experience: May 14, 2019
Genny T.
Colorado
2 reviews
6 helpful votes
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Infuriated!!!
May 6, 2019

I looked myself up. Honestly, I've had one speeding ticket in my life. That's it. They had on the site that I had 22 different criminal/ ticket convictions... some where in states that I've never even been to. OH!!! And then they said I spent 10 days in jail! I've never even walked into a jail. Then I looked up my brother, whom has Ph.D and teaches at a major university. They had that he was charged in 2 different DUI's and was arrested 3 months ago in Iowa. He lives in Utah. These people could really damage somebody's life with their slanderous false criminal records.... Every person I looked up they had wrong... EVERY PERSON!

Date of experience: May 6, 2019
New York
4 reviews
7 helpful votes
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The premium infotracer gives you even less information than a quick and free google search provides. Don't waste your time or money here

Date of experience: May 3, 2019
Texas
1 review
6 helpful votes
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Beware!
April 16, 2019

Scam site. Unfortunately I trusted a family member to use my card, and now have to fight the multiple charges with my bank. The $1 charge is fake, they'll start multiple charges $20 as soon as you sign up. Say they have no "knowledge" of the charges and tell you it's your bank. Info they give is fakely presented to look like it exists and then magically disappear when you sign up and tell you you now need more paid Access to get it. Do yourself a favour don't bother. Better safer ways to get information. All the "good reviews" on other sites are paid or mass generated.

Date of experience: April 16, 2019
GB
1 review
5 helpful votes
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Harmful Site!
April 8, 2019

Report them to Google and your Internet security provider as
Harmful... They will trick you into making an ongoing payment for a
Load of nothing!

Date of experience: April 8, 2019
Georgia
1 review
5 helpful votes
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Purchased the trial that stated "7 records found". No records found... thought it was odd that it didn't find my marriage or divorce or anything listed. Just last known address was correct, everything else was outdated. So, ordered the "complete records" for the additional $20 figuring it may be a "trial period issue"... nope. Total of $25 bucks bought less than what I would find on a basic Google search using a name.

Date of experience: February 28, 2019
Turkey
1 review
4 helpful votes
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I heard I had a warrant so i needed to check, info tracer seemed awesome. I paid, saw my name and stuff was there. Then tried to open the report and nada, then they said i had to pay 20 more bucks because they had something and it was only available if i paid because of this ubber search they had. Well i ended up just calling the place where i had something and i had nothing. I would not suggest.

Date of experience: February 12, 2019
Colorado
1 review
3 helpful votes
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LOVE IT!
January 22, 2019

First, I have to tell you that I'm an idiot. I can't keep track of my email versus someone else. So when I write a review and use an email that doesn't belong to me, then I should expect that person to mess with my review. That said, I'm a stupid person who can't think for themselves. I couldn't give an accurate review if my life depended on it, because of my low IQ.

Date of experience: January 22, 2019
California
3 reviews
9 helpful votes
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Unethical Liars
January 8, 2019

Before I paid I did a search for my mother, and it showed her name, relatives, and age, giving me the impression that she has a criminal history. Then they offered me to pay so I could see results. So I paid, and then they said they had no records for her. This company is manipulative, unethical liars.

Date of experience: January 8, 2019
Mexico
1 review
7 helpful votes
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STAY AWAY... RIP OFF
December 29, 2018

They at first make you believe they have a result, then you pay, then you try to get the report, then they say there is no match. PURE THEFT!

Date of experience: December 29, 2018
Arizona
1 review
8 helpful votes
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NO INFO
November 24, 2018

A waste! I can find the info they gave me for free on Google. Thank God I paid only $1 then called Jennie@ C. S. and cancelled.

Date of experience: November 24, 2018