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InfotracerReviews 28,986

3.1

From the business

Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!


infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
659
returns
43
This company responds to reviews on average within 1 day
District of Columbia
1 review
0 helpful votes
Follow Andrea G.
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I thought I would have payed just 3.99 for the report, not that it was a subscription.

How can I immediately cancel?

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 7, 2019
Georgia
1 review
0 helpful votes
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False advertisement site said it was free an charged me 3.99 for 7 days

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 6, 2019
Maine
1 review
0 helpful votes
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8
November 9, 2019

8

Date of experience: November 6, 2019
Arizona
1 review
0 helpful votes
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Have not been able to use service due to pop ups such as this one asking for a rating

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 6, 2019
Virginia
1 review
0 helpful votes
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Very simple to use
November 9, 2019

Very simple to use. Hopefully I'll get a lot of helpful information.

Date of experience: November 6, 2019
Texas
1 review
0 helpful votes
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Service is too sneaky
December 5, 2019

Service is too sneaky. Be upfront about charging people

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 5, 2019
Louisiana
1 review
0 helpful votes
Follow Ronnie R.
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I need the name of the woman who drive this car October31st 2019. Between 5:07 p. M to 6:00 p. M possibly later

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 5, 2019
California
1 review
0 helpful votes
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I was told your site accepts discover card for payment. Still 7 hours later, it still dosent work. I called 6 times. I was hung up on twice, told they cant help me, try later, they dont take payment over phone, they wont email me to let me know when site is fixed.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 5, 2019
Virginia
1 review
0 helpful votes
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Primarily is says "one report found"
December 4, 2019

Primarily is says "one report found". But, finally, there is nothing (no any report). I don't know what this mean

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 4, 2019
Minnesota
1 review
0 helpful votes
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I requested a report and was told it was complete, then after paying via paypal, and creating a password as directed, it said "You have not created any reports."

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 4, 2019
Georgia
1 review
0 helpful votes
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I would rather voice my opinion after I've received reports

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 4, 2019
New York
1 review
0 helpful votes
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Crooks
December 4, 2019

These people are crooks. I signed up for a $3.99 pass and they charged me the $3.99 the same day and the $19.02 a week later. It says nothing anywhere on there site that I could find that this was going to happen. I have disputed this charge. Beware

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 4, 2019
Pennsylvania
1 review
0 helpful votes
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Not happy to have to go through the cancellation process when I have a one time need... if things are great customers don't mind signing up for the monthly AFTER the trial period

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 3, 2019
Texas
2 reviews
1 helpful vote
Follow Wilbur U.
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It's hard to believe that I could have a lot of money.It would explain why God has kept me around this long though. I know a lot of people change when the get wealth. Although the scripture clear states. It is easier for a Camel to get through the eye of a needle. Than it is for a rich man to get to Heaven. I refuse to be in that group of folks having a rough path to God. My life I will live for God and Help as many people as Our Heavenly Father allows. God Bless America

Date of experience: November 2, 2019
Texas
2 reviews
0 helpful votes
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Ran report then sign up now no report
December 1, 2019

Ran report then sign up now no report. You asked for my overall experience so far. If after running another report it has what i want will be glad to change rating

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 1, 2019
Alabama
1 review
0 helpful votes
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Just signed up...
November 4, 2019

Just signed up... we'll see if 'info tracer' keeps these 5 stars!

Date of experience: November 1, 2019
Arizona
1 review
0 helpful votes
Follow Jeri-lynn C.
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Love how detailed and accurate your information is.

Date of experience: November 1, 2019
Hawaii
1 review
0 helpful votes
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Well so far i only paid i want to see i all ready know the driver

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 31, 2019
Georgia
1 review
0 helpful votes
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Just started
Lets find out
And let me spoil you with a special gift

Date of experience: October 31, 2019
Pennsylvania
1 review
0 helpful votes
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Christie's looking old the active ingredient curcumin is a powerful anti-inflammatory around there for a long time apoptosis

Date of experience: October 30, 2019