business logo of Infotracer

InfotracerReviews 28,986

3.1

From the business

Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!


infotracer.com
Boston, MA, United States
How would you rate Infotracer?
grey star
grey star
grey star
grey star
grey star

Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
659
returns
43
This company responds to reviews on average within 1 day
Oklahoma
2 reviews
0 helpful votes
Follow Julia K.
Unfollow Julia K.
Send Message
Share Review
Report Review

I haven't done my search yet
November 15, 2019

I haven't done my search yet. I've just filled in your requested information.
I always anticipate a good experience. Sometimes I'm even right!

Date of experience: November 12, 2019
France
1 review
0 helpful votes
Follow David L.
Unfollow David L.
Send Message
Share Review
Report Review

Not the first time we've used this service--it is great!

Date of experience: November 12, 2019
Texas
1 review
0 helpful votes
Follow Paul G.
Unfollow Paul G.
Send Message
Share Review
Report Review

Good, comfortable
November 15, 2019

Good, comfortable.

This 7 day usage will be all I need. Please do not bill me for the $19 and cents.

Paul

Date of experience: November 12, 2019
Texas
1 review
0 helpful votes
Follow Joyce R.
Unfollow Joyce R.
Send Message
Share Review
Report Review

Requires too much paperwork and i disagrer with some of the inf. I have received so far.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 12, 2019
Connecticut
1 review
0 helpful votes
Follow Angela R.
Unfollow Angela R.
Send Message
Share Review
Report Review

Wondering if I'm going to receive the information I need

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 12, 2019
Maryland
1 review
0 helpful votes
Follow david X.
Unfollow david X.
Send Message
Share Review
Report Review

You know the bait and switch marketing is really not too cool. Therefore, 3 stars.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 11, 2019
Washington
1 review
0 helpful votes
Follow Arsenia U.
Unfollow Arsenia U.
Send Message
Share Review
Report Review

..
November 14, 2019

..

Date of experience: November 11, 2019
Arizona
1 review
0 helpful votes
Follow Gary B.
Unfollow Gary B.
Send Message
Share Review
Report Review

I am confused about the second billing just need information on one person

Date of experience: November 11, 2019
Washington
1 review
0 helpful votes
Follow Glenda Q.
Unfollow Glenda Q.
Send Message
Share Review
Report Review

Not expensive
November 14, 2019

Not expensive. Great deal of information in value.

Date of experience: November 11, 2019
Pennsylvania
2 reviews
0 helpful votes
Follow Gloria X.
Unfollow Gloria X.
Send Message
Share Review
Report Review

You are wisely asking the appropriate questions which I am glad to answer

Date of experience: November 10, 2019
Washington
4 reviews
0 helpful votes
Follow Sonia Z.
Unfollow Sonia Z.
Send Message
Share Review
Report Review

I wanted a one time report for 3.99 not ongoing or monthly. This was not disclose at the beginning

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 9, 2019
South Carolina
1 review
0 helpful votes
Follow Andrea L.
Unfollow Andrea L.
Send Message
Share Review
Report Review

Well I haven't even seen my report yet so not much to say.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 8, 2019
New Jersey
1 review
0 helpful votes
Follow Shane G.
Unfollow Shane G.
Send Message
Share Review
Report Review

The information I have received so is accurate
November 11, 2019

The information I have received so is accurate
I can't wait to read the full report.

Date of experience: November 8, 2019
Massachusetts
1 review
0 helpful votes
Follow William X.
Unfollow William X.
Send Message
Share Review
Report Review

Called number to ask if CT license plate owner available and was told don't know

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 8, 2019
Ohio
1 review
0 helpful votes
Follow Justin D.
Unfollow Justin D.
Send Message
Share Review
Report Review

I don't know if it's going to give me the information I'm looking for

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 8, 2019
Louisiana
1 review
0 helpful votes
Follow Sandra F.
Unfollow Sandra F.
Send Message
Share Review
Report Review

Didn't know service was continued..
November 10, 2019

Didn't know service was continued. Called customer Service to have account removed. Representative was most helpful and informative

Date of experience: November 7, 2019
Washington
1 review
0 helpful votes
Follow Della O.
Unfollow Della O.
Send Message
Share Review
Report Review

Haven't done anything to have an opinion about yet. Let me into your site!

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 7, 2019
Oregon
1 review
0 helpful votes
Follow Sherri C.
Unfollow Sherri C.
Send Message
Share Review
Report Review

I havent even got to see the results yet ill let you know

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 7, 2019
Texas
1 review
0 helpful votes
Follow kathy I.
Unfollow kathy I.
Send Message
Share Review
Report Review

?
November 10, 2019

?,,,,

Date of experience: November 7, 2019
Texas
1 review
0 helpful votes
Follow Daryl W.
Unfollow Daryl W.
Send Message
Share Review
Report Review

A little confusing as to reasons, but otherwise quick!

Date of experience: November 7, 2019