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InfotracerReviews 28,986

3.1

From the business

Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!


infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
659
returns
43
This company responds to reviews on average within 1 day
Spain
1 review
0 helpful votes
Follow Lourdes T.
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Quisiera una corfirmacion, sobre mi madte, pienso que la he encontrado, debo leer la información gracias

Date of experience: November 18, 2019
Nevada
1 review
0 helpful votes
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So far I like, the best one yet, this app proves...
November 21, 2019

So far I like, the best one yet, this app proves it's information and goes deeper than any other app out there..

Date of experience: November 18, 2019
Florida
1 review
0 helpful votes
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I'm seeing the information I need
November 21, 2019

I'm seeing the information I need. Thank you and your company

Date of experience: November 18, 2019
Nevada
1 review
0 helpful votes
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We must be sure our daughter is safe with her new boyfriend

Date of experience: November 17, 2019
California
1 review
0 helpful votes
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Your site offered free reports but then I had to pay. I paid but now I cannot find the report.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 16, 2019
New Mexico
1 review
0 helpful votes
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Did not realize I would be signed up automatically
I just want to use it once.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 16, 2019
Oregon
1 review
0 helpful votes
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I was at another site but both of my credit cards were declined. Both are good cards. I called customer service and I was told to use this site. I am here and so far I haven't seen any information.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 16, 2019
California
1 review
0 helpful votes
Follow Christina H.
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So far quick easy and very informative with payments

Date of experience: November 15, 2019
Arizona
1 review
0 helpful votes
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I'm not done, but the process to this point has been fine.

Date of experience: November 15, 2019
France
1 review
0 helpful votes
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Hidden fees appear after I entered my card info, nowhere was said that I would have to pay 19$ until I entered my card info

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 15, 2019
Florida
1 review
0 helpful votes
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Easy to access and timely and accurate information
November 18, 2019

Easy to access and timely and accurate information.

Date of experience: November 15, 2019
California
1 review
0 helpful votes
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It looks like I am going to be auto-billed in 7 days for an additional $20. This was not clear at all until after I paid for the initial fee. This is underhanded and shady. I'm sure many people (like myself) only want one report. I have no intention of continued use of your service and your devious attempt at continued billing is not appreciated.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 14, 2019
Connecticut
1 review
0 helpful votes
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I'm hoping to be able to obtain the report that I am requesting and to cancel before the auto renewal date

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 14, 2019
Texas
1 review
0 helpful votes
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This is a rip-off!
December 14, 2019

I noticed that there was a charge on my bank account for 19.00 even after I had cancelled the free trial I was still charged and the lady whom I talked to said that they couldn't reverse the charges. I would give them a big fat zero if I could.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 14, 2019
Washington
1 review
0 helpful votes
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3.99 payment, I paid and then I was informed that on November 21,2019 I would be billed for 21.00,... I only wanted the 7 dys.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 13, 2019
Illinois
1 review
0 helpful votes
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My name shows up as Sharyl Prigge who is my Daughter! But my age is correct. My name is Sharon Prigge!

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 13, 2019
New Jersey
1 review
0 helpful votes
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So far so good
November 16, 2019

So far so good. We will see how I feel when I'm ready to cancel

Date of experience: November 13, 2019
Pennsylvania
1 review
0 helpful votes
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I tried paying with a Cash app card, and it was declined for a false credit card. Everything was great, that was just very annoying. Thank you nonetheless.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 13, 2019
Louisiana
1 review
0 helpful votes
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I don't want to be automatically renewed
December 12, 2019

I don't want to be automatically renewed. I'm suspicious of such ploys.
I had entered a single search, and now I must enter it again.
This is beginning to feel like a scam.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 12, 2019
Arizona
1 review
0 helpful votes
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I was alarmed to see that I would be billed 19.00 a week from now even I was never specifically about this. I will contacting you with unhappiness.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 12, 2019